RSS

Real Simple Syndication

Integrate the RSS API with the Freshdesk API

Setup the RSS API trigger to run a workflow which integrates with the Freshdesk API. Pipedream's integration platform allows you to integrate RSS and Freshdesk remarkably fast. Free for developers.

Create a Company with Freshdesk API on New Item in Feed from RSS API
RSS + Freshdesk
 
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Create a Contact with Freshdesk API on New Item in Feed from RSS API
RSS + Freshdesk
 
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Create a Ticket with Freshdesk API on New Item in Feed from RSS API
RSS + Freshdesk
 
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Get Ticket Details with Freshdesk API on New Item in Feed from RSS API
RSS + Freshdesk
 
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List All Tickets with Freshdesk API on New Item in Feed from RSS API
RSS + Freshdesk
 
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New Item in Feed from the RSS API

Emit new items from an RSS feed

 
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New Item From Multiple RSS Feeds from the RSS API

Emit new items from multiple RSS feeds

 
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Random item from multiple RSS feeds from the RSS API

Emit a random item from multiple RSS feeds

 
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New Contact from the Freshdesk API

Emit new notifications when a new contact is created

 
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New Ticket from the Freshdesk API

Emit new notifications when a new ticket is created

 
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Create a Company with the Freshdesk API

Create a company. See docs here

 
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Merge RSS Feeds with the RSS API

Retrieve multiple RSS feeds and return a merged array of items sorted by date See documentation

 
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Create a Contact with the Freshdesk API

Create a contact. See docs here

 
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Create a Ticket with the Freshdesk API

Create a ticket. See docs here

 
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Get Ticket Details with the Freshdesk API

Get a Ticket. See docs here

 
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Overview of RSS

With the RSS API you have the power to create powerful tools and applications.
RSS is a great way to reliably subscribe to, track and build around your
favorite content sources. Here are some examples of things you can create
using the RSS API:

  • A personal news website to syndicate articles from multiple sources.
  • A custom feed reader to deliver timely notifications of updates and news.
  • A live editorial dashboard to track news, trends and public sentiment.
  • An automated “report bot” to aggregate and report on news topics.
  • A competitor tracking tool to stay on top of industry news.
  • A custom RSS-based search engine or RSS-supported deep learning engine.
  • A live events feed to notify users and followers of new developments.

Connect RSS

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module.exports = defineComponent({
  props: {
    rss: {
      type: "app",
      app: "rss",
    }
  },
  async run({steps, $}) {
    // Retrieve items from a sample feed
    const Parser = require('rss-parser');
    const parser = new Parser();
    
    const stories = []
    
    // Replace with your feed URL
    const url = "https://pipedream.com/community/latest.rss"
    
    const feed = await parser.parseURL(url);
    const { title, items } = feed
    this.title = title
    
    if (!items.length) {
      $end("No new stories")
    }
    
    this.items = items
  },
})

Overview of Freshdesk

With the Freshdesk API, you can create powerful customer support applications.
Here are some examples of what you can build:

  • A ticketing system for tracking customer issues
  • A knowledge base for self-service customer support
  • A customer community for engaging customers and crowd-sourcing solutions
  • A call center management system

Connect Freshdesk

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import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    freshdesk: {
      type: "app",
      app: "freshdesk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.freshdesk.$auth.domain}.freshdesk.com/api/v2/tickets`,
      auth: {
        username: `${this.freshdesk.$auth.api_key}:X`,
        password: ``,
      },
    })
  },
})