Delete Blocks with Twilio SendGrid API on New Ticket Assigned To Me from Snappy API

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Trigger workflow on

New Ticket Assigned To Me from the Snappy API

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Delete Blocks with the Twilio SendGrid API

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Getting Started#

This integration creates a workflow with a Snappy trigger and Twilio SendGrid action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the New Ticket Assigned To Me trigger
1. Connect your Snappy account
2. Configure timer
3. Select a Account ID
4. Select a Mailbox ID
Configure the Delete Blocks action
1. Connect your Twilio SendGrid account
2. Configure Delete All
3. Optional- Select one or more Emails
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

New Ticket Assigned To Me on Snappy

Description:Emit new event when a new ticket is assigned to me.

Version:0.0.1

Key:snappy-new-ticket-assigned-to-me

View on GitHub

Snappy Overview#

Snappy API enables interaction with Snappy, a customer support tool designed to streamline communication and enhance support team efficiency. By leveraging the Snappy API on Pipedream, you can automate ticket management, organize customer inquiries, and orchestrate seamless communication between support staff and customers. With Pipedream's ability to connect to countless services, you can create workflows that react to events in real-time, sync data across platforms, and personalize customer interactions, all in a serverless environment.

Trigger Code#

import common from "../common/common.mjs";

export default {
  ...common,
  name: "New Ticket Assigned To Me",
  version: "0.0.1",
  key: "snappy-new-ticket-assigned-to-me",
  description: "Emit new event when a new ticket is assigned to me.",
  type: "source",
  dedupe: "unique",
  props: {
    ...common.props,
    mailboxId: {
      propDefinition: [
        common.props.snappy,
        "mailboxId",
        (c) => ({
          accountId: c.accountId,
        }),
      ],
    },
  },
  methods: {
    ...common.methods,
    emitEvent(data) {
      this.$emit(data, {
        id: data.id,
        summary: `New ticket assigned to me with ID ${data.id}`,
        ts: data.created_at,
      });
    },
    async getResources(args = {}) {
      return this.snappy.getTicketsAssignedToMe(args);
    },
  },
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Snappy	`snappy`	`app`	This component uses the Snappy app.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
	`timer`	`$.interface.timer`
Account ID	`accountId`	`string`	Select a value from the drop down menu.
Mailbox ID	`mailboxId`	`string`	Select a value from the drop down menu.

Trigger Authentication#

Snappy uses API keys for authentication. When you connect your Snappy account, Pipedream securely stores the keys so you can easily authenticate to Snappy APIs in both code and no-code steps.

You can retrieve your API key via the Your Settings menu in Snappy. Once there, navigate to the security tab.

About Snappy#

Snappy is a help desk application for managing your email, providing customer self service and efficiently managing all your customer service tickets.

Action#

Delete Blocks on Twilio SendGrid

Description:Allows you to delete all email addresses on your blocks list. [See the docs here](https://docs.sendgrid.com/api-reference/blocks-api/delete-blocks)

Version:0.0.4

Key:sendgrid-delete-blocks

View on GitHub

Twilio SendGrid Overview#

The Twilio SendGrid API opens up a world of possibilities for email automation, enabling you to send emails efficiently and track their performance. With this API, you can programmatically create and send personalized email campaigns, manage contacts, and parse inbound emails for data extraction. When you harness the power of Pipedream, you can connect SendGrid to hundreds of other apps to automate workflows, such as triggering email notifications based on specific actions, syncing email stats with your analytics, or handling incoming emails to create tasks or tickets.

Action Code#

import common from "../common/common.mjs";

export default {
  ...common,
  key: "sendgrid-delete-blocks",
  name: "Delete Blocks",
  description: "Allows you to delete all email addresses on your blocks list. [See the docs here](https://docs.sendgrid.com/api-reference/blocks-api/delete-blocks)",
  version: "0.0.4",
  type: "action",
  props: {
    ...common.props,
    deleteAll: {
      propDefinition: [
        common.props.sendgrid,
        "deleteAll",
      ],
    },
    emails: {
      propDefinition: [
        common.props.sendgrid,
        "blockedEmails",
      ],
    },
  },
  async run({ $ }) {
    if (this.deleteAll && this.emails) {
      throw new Error("Must provide only one of `deleteAll` or `emails` parameters.");
    }
    const resp = await this.sendgrid.deleteBlocks(this.deleteAll, this.emails);
    $.export("$summary", "Successfully deleted blocks");
    return resp;
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
Twilio SendGrid	`sendgrid`	`app`	This component uses the Twilio SendGrid app.
Delete All	`deleteAll`	`boolean`	Indicates if you want to delete all blocked email addresses. This can not be used with the `emails` parameter.
Emails	`emails`	`string[]`	Select a value from the drop down menu.

Delete Blocks with Twilio SendGrid API on New Ticket Assigned To Me from Snappy API

Pipedream makes it easy to connect APIs for Twilio SendGrid, Snappy and 2,400+ other apps remarkably fast.

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

Developers ♥ Pipedream

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