← Snappy + Delay integrations

Delay Workflow with Delay API on New Ticket Create from Snappy API

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Trigger workflow on
New Ticket Create from the Snappy API
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Delay Workflow with the Delay API
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Getting Started

This integration creates a workflow with a Snappy trigger and Delay action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

  1. Select this integration
  2. Configure the New Ticket Create trigger
    1. Connect your Snappy account
    2. Configure timer
    3. Select a Account ID
    4. Select a Mailbox ID
  3. Configure the Delay Workflow action
    1. Connect your Delay account
    2. Configure Duration to delay (value)
    3. Select a Duration to delay (unit)
  4. Deploy the workflow
  5. Send a test event to validate your setup
  6. Turn on the trigger

Details

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger

Description:Emit new event on each ticket created.
Version:0.0.1
Key:snappy-new-ticket-created

Snappy Overview

Snappy API enables interaction with Snappy, a customer support tool designed to streamline communication and enhance support team efficiency. By leveraging the Snappy API on Pipedream, you can automate ticket management, organize customer inquiries, and orchestrate seamless communication between support staff and customers. With Pipedream's ability to connect to countless services, you can create workflows that react to events in real-time, sync data across platforms, and personalize customer interactions, all in a serverless environment.

Trigger Code

import common from "../common/common.mjs";

export default {
  ...common,
  name: "New Ticket Create",
  version: "0.0.1",
  key: "snappy-new-ticket-created",
  description: "Emit new event on each ticket created.",
  type: "source",
  dedupe: "unique",
  props: {
    ...common.props,
    mailboxId: {
      propDefinition: [
        common.props.snappy,
        "mailboxId",
        (c) => ({
          accountId: c.accountId,
        }),
      ],
    },
  },
  methods: {
    ...common.methods,
    emitEvent(data) {
      this.$emit(data, {
        id: data.id,
        summary: `New ticket created with ID ${data.id}`,
        ts: data.created_at,
      });
    },
    async getResources(args = {}) {
      return this.snappy.getInboxTickets(args);
    },
  },
};

Trigger Configuration

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.
LabelPropTypeDescription
SnappysnappyappThis component uses the Snappy app.
N/Adb$.service.dbThis component uses $.service.db to maintain state between executions.
timer$.interface.timer
Account IDaccountIdstringSelect a value from the drop down menu.
Mailbox IDmailboxIdstringSelect a value from the drop down menu.

Trigger Authentication

Snappy uses API keys for authentication. When you connect your Snappy account, Pipedream securely stores the keys so you can easily authenticate to Snappy APIs in both code and no-code steps.

You can retrieve your API key via the Your Settings menu in Snappy. Once there, navigate to the security tab.

About Snappy

Snappy is a help desk application for managing your email, providing customer self service and efficiently managing all your customer service tickets.

Action

Description:Delay the execution of your workflow for a specific amount of time (does not count against your compute time).
Version:0.0.1
Key:delay-workflow-delay

Delay Overview

The Delay API in Pipedream is a built-in function that allows you to pause a workflow for a specified amount of time. This can be incredibly useful when you need to stagger API calls to avoid rate limits, wait for an external process to complete, or simply introduce a delay between actions in a sequence. With precision up to milliseconds, the Delay API provides a simple yet powerful tool for managing timing in automation workflows.

Action Code

import delay from "../../delay.app.mjs";

export default {
  name: "Delay Workflow",
  version: "0.0.1",
  key: "delay-workflow-delay",
  type: "action",
  description: "Delay the execution of your workflow for a specific amount of time (does not count against your compute time).",
  props: {
    delay,
    delayDurationValue: {
      propDefinition: [
        delay,
        "delayDurationValue",
      ],
      label: "Duration to delay (value)",
      description: "Specify a value for how long you'd like to delay your workflow.",
    },
    delayDurationUnit: {
      propDefinition: [
        delay,
        "delayDurationUnit",
      ],
      label: "Duration to delay (unit)",
      description: "Specify the time unit for delaying the workflow.",
    },
  },
  async run({ $ }) {
    const milliseconds = this.delay.convertToMilliseconds(
      this.delayDurationUnit,
      this.delayDurationValue,
    );
    const resp = await $.flow.delay(milliseconds);
    $.export(
      "$summary",
      `Successfully configured this workflow to delay for ${this.delayDurationValue} ${this.delayDurationUnit}.`,
    );
    return resp;
  },
};

Action Configuration

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

LabelPropTypeDescription
DelaydelayappThis component uses the Delay app.
Duration to delay (value)delayDurationValueinteger

Specify a value for how long you'd like to delay your workflow.

Duration to delay (unit)delayDurationUnitstringSelect a value from the drop down menu:MillisecondsSecondsMinutesHours

Action Authentication

The Delay API does not require authentication.

About Delay

Delay, pause, suspend, or have the execution of your workflow wait for as little as one millisecond, or as long as one year.

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