Snappy

Snappy is a help desk application for managing your email, providing customer self service and efficiently managing all your customer service tickets.

Integrate the Snappy API with the Delay API

Setup the Snappy API trigger to run a workflow which integrates with the Delay API. Pipedream's integration platform allows you to integrate Snappy and Delay remarkably fast. Free for developers.

Delay Workflow with Delay API on New Ticket Assigned To Me from Snappy API
Snappy + Delay
 
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Delay Workflow with Delay API on New Ticket Create from Snappy API
Snappy + Delay
 
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Delay Workflow with Delay API on New Waiting Ticket Created from Snappy API
Snappy + Delay
 
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Delay Workflow with Delay API on New Wall Post Created from Snappy API
Snappy + Delay
 
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New Ticket Assigned To Me from the Snappy API

Emit new event when a new ticket is assigned to me.

 
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New Ticket Create from the Snappy API

Emit new event on each ticket created.

 
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New Waiting Ticket Created from the Snappy API

Emit new event when a waiting ticket is created.

 
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New Wall Post Created from the Snappy API

Emit new event on each wall post created.

 
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Create Wall Post with the Snappy API

Creates a wall post. See docs here

 
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Delay Workflow with the Delay API

Delay the execution of your workflow for a specific amount of time (does not count against your compute time).

 
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Overview of Snappy

Snappy API enables interaction with Snappy, a customer support tool designed to streamline communication and enhance support team efficiency. By leveraging the Snappy API on Pipedream, you can automate ticket management, organize customer inquiries, and orchestrate seamless communication between support staff and customers. With Pipedream's ability to connect to countless services, you can create workflows that react to events in real-time, sync data across platforms, and personalize customer interactions, all in a serverless environment.

Connect Snappy

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import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    snappy: {
      type: "app",
      app: "snappy",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://app.besnappy.com/api/v1/accounts`,
      auth: {
        username: `${this.snappy.$auth.api_key}`,
        password: ``,
      },
    })
  },
})

Overview of Delay

The Delay API in Pipedream is a built-in function that allows you to pause a workflow for a specified amount of time. This can be incredibly useful when you need to stagger API calls to avoid rate limits, wait for an external process to complete, or simply introduce a delay between actions in a sequence. With precision up to milliseconds, the Delay API provides a simple yet powerful tool for managing timing in automation workflows.

Connect Delay

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export default defineComponent({
  async run({steps, $}) {
    // Specify the amount of time to delay your workflow in milliseconds
    return $.flow.delay(5000)
  },
})