Create Ticket with Zoho Desk API on New Session Started from Sessions API

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Trigger workflow on

New Session Started from the Sessions API

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Create Ticket with the Zoho Desk API

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Getting Started#

This integration creates a workflow with a Sessions trigger and Zoho Desk action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the New Session Started trigger
1. Connect your Sessions account
2. Configure timer
Configure the Create Ticket action
1. Connect your Zoho Desk account
2. Select a Organization ID
3. Select a Department ID
4. Select a Contact ID
5. Configure Subject
6. Optional- Configure Description
7. Select a Status
8. Optional- Select a Priority
9. Optional- Select a Assignee
10. Optional- Select a Channel
11. Optional- Select a Classification
12. Optional- Configure Category
13. Optional- Configure Sub Category
14. Optional- Configure Due Date
15. Optional- Configure Email
16. Optional- Configure Phone
17. Optional- Configure Product ID
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

New Session Started on Sessions

Description:Emit new an event when a session starts. [See the documentation](https://api.app.sessions.us/api-docs/#/default/get_api_sessions)

Version:0.0.1

Key:sessions-new-session-started

View on GitHub

Sessions Overview#

The Sessions API enables developers to handle real-time data streams and manage user sessions effectively. With Pipedream's power to integrate various services, the Sessions API can be the backbone of workflows that require managing user states across events. You can track user activities, tailor user experiences based on session data, or even trigger specific actions when certain session events occur.

Trigger Code#

import common from "../common/polling.mjs";

export default {
  ...common,
  key: "sessions-new-session-started",
  name: "New Session Started",
  description: "Emit new an event when a session starts. [See the documentation](https://api.app.sessions.us/api-docs/#/default/get_api_sessions)",
  version: "0.0.1",
  type: "source",
  methods: {
    ...common.methods,
    emitEvent(data) {
      this._setLastResourceId(data.id);

      this.$emit(data, {
        id: data.id,
        summary: `New session started with id ${data.id}`,
        ts: Date.parse(data.startAt),
      });
    },
    async getResources(args = {}) {
      return this.sessions.getSessions(args);
    },
  },
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Sessions	`sessions`	`app`	This component uses the Sessions app.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
	`timer`	`$.interface.timer`

Trigger Authentication#

Sessions uses API keys for authentication. When you connect your Sessions account, Pipedream securely stores the keys so you can easily authenticate to Sessions APIs in both code and no-code steps.

About Sessions#

Run online meetings and webinars like a pro.

Action#

Create Ticket on Zoho Desk

Description:Creates a ticket in your helpdesk. [See the docs here](https://desk.zoho.com/DeskAPIDocument#Tickets#Tickets_Createaticket)

Version:0.0.7

Key:zoho_desk-create-ticket

View on GitHub

Zoho Desk Overview#

Zoho Desk API empowers you to streamline and automate customer service processes. With Pipedream, you can tap into Zoho Desk's capabilities to manage tickets, fetch customer info, and coordinate your support team's efforts. Imagine syncing support tickets to your internal systems, triggering alerts for high-priority issues, or even analyzing support trends over time. Pipedream's serverless platform lets you connect Zoho Desk to hundreds of other apps with minimal hassle, transforming how you attend to customer needs.

Action Code#

import zohoDesk from "../../zoho_desk.app.mjs";

export default {
  key: "zoho_desk-create-ticket",
  name: "Create Ticket",
  description: "Creates a ticket in your helpdesk. [See the docs here](https://desk.zoho.com/DeskAPIDocument#Tickets#Tickets_Createaticket)",
  type: "action",
  version: "0.0.7",
  annotations: {
    destructiveHint: false,
    openWorldHint: true,
    readOnlyHint: false,
  },
  props: {
    zohoDesk,
    orgId: {
      propDefinition: [
        zohoDesk,
        "orgId",
      ],
    },
    departmentId: {
      propDefinition: [
        zohoDesk,
        "departmentId",
        ({ orgId }) => ({
          orgId,
        }),
      ],
    },
    contactId: {
      propDefinition: [
        zohoDesk,
        "contactId",
        ({ orgId }) => ({
          orgId,
        }),
      ],
    },
    subject: {
      type: "string",
      label: "Subject",
      description: "Subject of the ticket",
    },
    description: {
      type: "string",
      label: "Description",
      description: "Description in the ticket",
      optional: true,
    },
    status: {
      propDefinition: [
        zohoDesk,
        "ticketStatus",
      ],
    },
    priority: {
      propDefinition: [
        zohoDesk,
        "ticketPriority",
      ],
    },
    assigneeId: {
      propDefinition: [
        zohoDesk,
        "assigneeId",
        ({ orgId }) => ({
          orgId,
        }),
      ],
    },
    channel: {
      propDefinition: [
        zohoDesk,
        "channel",
      ],
    },
    classification: {
      propDefinition: [
        zohoDesk,
        "classification",
      ],
    },
    category: {
      propDefinition: [
        zohoDesk,
        "category",
      ],
    },
    subCategory: {
      propDefinition: [
        zohoDesk,
        "subCategory",
      ],
    },
    dueDate: {
      propDefinition: [
        zohoDesk,
        "dueDate",
      ],
    },
    email: {
      type: "string",
      label: "Email",
      description: "Email address for the ticket",
      optional: true,
    },
    phone: {
      type: "string",
      label: "Phone",
      description: "Phone number for the ticket",
      optional: true,
    },
    productId: {
      propDefinition: [
        zohoDesk,
        "productId",
      ],
    },
  },
  async run({ $ }) {
    const {
      orgId,
      departmentId,
      contactId,
      subject,
      description,
      status,
      priority,
      assigneeId,
      channel,
      classification,
      category,
      subCategory,
      dueDate,
      email,
      phone,
      productId,
    } = this;

    const data = {
      departmentId,
      contactId,
      subject,
    };

    // Add optional fields
    if (description) data.description = description;
    if (status) data.status = status;
    if (priority) data.priority = priority;
    if (assigneeId) data.assigneeId = assigneeId;
    if (channel) data.channel = channel;
    if (classification) data.classification = classification;
    if (category) data.category = category;
    if (subCategory) data.subCategory = subCategory;
    if (dueDate) data.dueDate = dueDate;
    if (email) data.email = email;
    if (phone) data.phone = phone;
    if (productId) data.productId = productId;

    const response = await this.zohoDesk.createTicket({
      headers: {
        orgId,
      },
      data,
    });

    $.export("$summary", `Successfully created a new ticket with ID ${response.id}`);

    return response;
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
Zoho Desk	`zohoDesk`	`app`	This component uses the Zoho Desk app.
Organization ID	`orgId`	`string`	Select a value from the drop down menu.
Department ID	`departmentId`	`string`	Select a value from the drop down menu.
Contact ID	`contactId`	`string`	Select a value from the drop down menu.
Subject	`subject`	`string`	Subject of the ticket
Description	`description`	`string`	Description in the ticket
Status	`status`	`string`	Select a value from the drop down menu.
Priority	`priority`	`string`	Select a value from the drop down menu.
Assignee	`assigneeId`	`string`	Select a value from the drop down menu.
Channel	`channel`	`string`	Select a value from the drop down menu.
Classification	`classification`	`string`	Select a value from the drop down menu.
Category	`category`	`string`	Category of the ticket
Sub Category	`subCategory`	`string`	Sub-category of the ticket
Due Date	`dueDate`	`string`	Due date for the ticket in ISO 8601 format (e.g., 2024-12-31T23:59:59Z)
Email	`email`	`string`	Email address for the ticket
Phone	`phone`	`string`	Phone number for the ticket
Product ID	`productId`	`string`	The ID of the product

Action Authentication#

Zoho Desk uses OAuth authentication. When you connect your Zoho Desk account, Pipedream will open a popup window where you can sign into Zoho Desk and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Zoho Desk API.

Pipedream requests the following authorization scopes when you connect your account:

Desk.articles.CREATEDesk.articles.READDesk.articles.UPDATEDesk.basic.CREATEDesk.basic.READDesk.contacts.CREATEDesk.contacts.READDesk.contacts.UPDATEDesk.contacts.WRITEDesk.events.CREATEDesk.events.READDesk.events.UPDATEDesk.events.WRITEDesk.search.READDesk.settings.CREATEDesk.settings.READDesk.settings.UPDATEDesk.settings.WRITEDesk.tasks.CREATEDesk.tasks.READDesk.tasks.UPDATEDesk.tasks.WRITEDesk.tickets.CREATEDesk.tickets.READDesk.tickets.UPDATEDesk.tickets.WRITE

Create Ticket with Zoho Desk API on New Session Started from Sessions API

Pipedream makes it easy to connect APIs for Zoho Desk, Sessions and 3,000+ other apps remarkably fast.

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

Developers ♥ Pipedream

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