Create Support Ticket with NinjaOne API on New Project Created from Connectwise PSA API

Pipedream makes it easy to connect APIs for NinjaOne, Connectwise PSA and 2,700+ other apps remarkably fast.

Trigger workflow on

New Project Created from the Connectwise PSA API

Next, do this

Create Support Ticket with the NinjaOne API

No credit card required

▶

Watch us build a workflow

8 min

Watch now ➜

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

Developers ♥ Pipedream

Getting Started#

This integration creates a workflow with a Connectwise PSA trigger and NinjaOne action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the New Project Created trigger
1. Connect your Connectwise PSA account
2. Configure timer
Configure the Create Support Ticket action
1. Connect your NinjaOne account
2. Select a Client ID
3. Select a Ticket Form ID
4. Optional- Select a Organization ID
5. Optional- Select a Location ID
6. Optional- Select a Device ID
7. Configure Subject
8. Configure Public Description
9. Optional- Configure Description Body
10. Optional- Configure Description HTML
11. Optional- Configure Time Tracked
12. Optional- Configure Duplicate In Incidents
13. Select a Status
14. Optional- Select a Type
15. Optional- Configure CC
16. Optional- Select a Assigned App User ID
17. Optional- Select a Severity
18. Optional- Select a Priority
19. Optional- Select one or more Tags
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

New Project Created on Connectwise PSA

Description:Emit new event when a new project is created in Connectwise.

Version:0.0.1

Key:connectwise_psa-new-project-created

View on GitHub

Connectwise PSA Overview#

ConnectWise PSA (Professional Services Automation) API offers a powerful avenue for managing business processes related to technology services. By integrating with ConnectWise PSA via Pipedream, developers can automate complex workflows, synchronize data across various platforms, and enhance operational efficiencies. This API allows for control over modules like service tickets, project management, and account management, essentially streamlining operations and making data management more effective.

Trigger Code#

import common from "../common/base.mjs";
import sampleEmit from "./test-event.mjs";

export default {
  ...common,
  key: "connectwise_psa-new-project-created",
  name: "New Project Created",
  description: "Emit new event when a new project is created in Connectwise.",
  version: "0.0.1",
  type: "source",
  dedupe: "unique",
  methods: {
    ...common.methods,
    getResourceFn() {
      return this.connectwise.listProjects;
    },
    getSummary(item) {
      return `New Project Created: ${item.name}`;
    },
  },
  sampleEmit,
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Connectwise PSA	`connectwise`	`app`	This component uses the Connectwise PSA app.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
	`timer`	`$.interface.timer`

Trigger Authentication#

Connectwise PSA uses API keys for authentication. When you connect your Connectwise PSA account, Pipedream securely stores the keys so you can easily authenticate to Connectwise PSA APIs in both code and no-code steps.

To retrieve your Public and Private Keys,

Navigate to your Connectwise PSA account and sign in
Click the Member menu on the top right.
Go to “My Account” > “API Keys”
Click "+" to create a new Public and Private Key pair. They will be displayed after you hit "Save" icon.
For an alternative method, see the Developer Guide section "Obtaining your keys" > "API MEMBER Only *Recommended for 3rd parties".

About Connectwise PSA#

Streamline your business from end to end with ConnectWise PSA.

Action#

Create Support Ticket on NinjaOne

Description:Creates a new support ticket in NinjaOne. [See the documentation](https://app.ninjarmm.com/apidocs/?links.active=core#/ticketing/create)

Version:0.0.1

Key:ninjaone-create-ticket

View on GitHub

Action Code#

import { ConfigurationError } from "@pipedream/platform";
import {
  PRIORITY_OPTIONS,
  SEVERITY_OPTIONS,
  TYPE_OPTIONS,
} from "../../common/constants.mjs";
import {
  normalCase,
  parseObject,
} from "../../common/utils.mjs";
import ninjaone from "../../ninjaone.app.mjs";

export default {
  key: "ninjaone-create-ticket",
  name: "Create Support Ticket",
  description: "Creates a new support ticket in NinjaOne. [See the documentation](https://app.ninjarmm.com/apidocs/?links.active=core#/ticketing/create)",
  version: "0.0.1",
  type: "action",
  props: {
    ninjaone,
    clientId: {
      propDefinition: [
        ninjaone,
        "clientId",
      ],
    },
    ticketFormId: {
      propDefinition: [
        ninjaone,
        "ticketFormId",
      ],
    },
    organizationId: {
      propDefinition: [
        ninjaone,
        "organizationId",
      ],
      optional: true,
    },
    locationId: {
      propDefinition: [
        ninjaone,
        "locationId",
        ({ organizationId }) => ({
          organizationId,
        }),
      ],
      optional: true,
    },
    nodeId: {
      propDefinition: [
        ninjaone,
        "deviceId",
        ({ organizationId }) => ({
          organizationId,
        }),
      ],
      optional: true,
    },
    subject: {
      type: "string",
      label: "Subject",
      description: "The subject of the ticket",
    },
    descriptionPublic: {
      type: "boolean",
      label: "Public Description",
      description: "Whether the ticket's description is public or not",
    },
    descriptionBody: {
      type: "string",
      label: "Description Body",
      description: "The description of the ticket",
      optional: true,
    },
    descriptionHTML: {
      type: "string",
      label: "Description HTML",
      description: "The description HTML of the ticket",
      optional: true,
    },
    descriptiontimeTracked: {
      type: "integer",
      label: "Time Tracked",
      description: "Time in seconds",
      optional: true,
    },
    descriptionDuplicateInIncidents: {
      type: "boolean",
      label: "Duplicate In Incidents",
      description: "Whether the ticket will duplicate in the same incident",
      optional: true,
    },
    status: {
      propDefinition: [
        ninjaone,
        "status",
      ],
    },
    type: {
      type: "string",
      label: "Type",
      description: "The type of the ticket",
      options: TYPE_OPTIONS,
      optional: true,
    },
    cc: {
      type: "string[]",
      label: "CC",
      description: "A list of emails to be copied in the notification email",
      optional: true,
    },
    assignedAppUserId: {
      propDefinition: [
        ninjaone,
        "assignedAppUserId",
      ],
      optional: true,
    },
    severity: {
      type: "string",
      label: "Severity",
      description: "The severity's level of the ticket",
      options: SEVERITY_OPTIONS,
      optional: true,
    },
    priority: {
      type: "string",
      label: "Priority",
      description: "The priority's level of the ticket",
      options: PRIORITY_OPTIONS,
      optional: true,
    },
    tags: {
      propDefinition: [
        ninjaone,
        "tags",
      ],
      optional: true,
    },
  },
  async run({ $ }) {
    try {
      const {
        ninjaone,
        descriptionPublic,
        descriptionBody,
        descriptionHTML,
        descriptiontimeTracked,
        descriptionDuplicateInIncidents,
        cc,
        tags,
        ...data
      } = this;

      const response = await ninjaone.createSupportTicket({
        $,
        data: {
          ...data,
          description: {
            public: descriptionPublic,
            body: descriptionBody,
            htmlBody: descriptionHTML,
            timeTracked: descriptiontimeTracked,
            duplicateInIncidents: descriptionDuplicateInIncidents,
          },
          cc: {
            emails: parseObject(cc),
          },
          tags: parseObject(tags),
        },
      });

      $.export("$summary", `Ticket created successfully with ID: ${response.id}`);
      return response;
    } catch ({ response }) {
      throw new ConfigurationError(normalCase(response.data.resultCode) || response.data);
    }
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
NinjaOne	`ninjaone`	`app`	This component uses the NinjaOne app.
Client ID	`clientId`	`string`	Select a value from the drop down menu.
Ticket Form ID	`ticketFormId`	`string`	Select a value from the drop down menu.
Organization ID	`organizationId`	`string`	Select a value from the drop down menu.
Location ID	`locationId`	`string`	Select a value from the drop down menu.
Device ID	`nodeId`	`string`	Select a value from the drop down menu.
Subject	`subject`	`string`	The subject of the ticket
Public Description	`descriptionPublic`	`boolean`	Whether the ticket's description is public or not
Description Body	`descriptionBody`	`string`	The description of the ticket
Description HTML	`descriptionHTML`	`string`	The description HTML of the ticket
Time Tracked	`descriptiontimeTracked`	`integer`	Time in seconds
Duplicate In Incidents	`descriptionDuplicateInIncidents`	`boolean`	Whether the ticket will duplicate in the same incident
Status	`status`	`string`	Select a value from the drop down menu.
Type	`type`	`string`	Select a value from the drop down menu:`PROBLEMQUESTIONINCIDENTTASK`
CC	`cc`	`string[]`	A list of emails to be copied in the notification email
Assigned App User ID	`assignedAppUserId`	`string`	Select a value from the drop down menu.
Severity	`severity`	`string`	Select a value from the drop down menu:`NONEMINORMODERATEMAJORCRITICAL`
Priority	`priority`	`string`	Select a value from the drop down menu:`NONELOWMEDIUMHIGH`
Tags	`tags`	`string[]`	Select a value from the drop down menu.

Action Authentication#

NinjaOne uses OAuth authentication. When you connect your NinjaOne account, Pipedream will open a popup window where you can sign into NinjaOne and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any NinjaOne API.

Pipedream requests the following authorization scopes when you connect your account:

monitoringmanagementcontroloffline_access