NinjaOne ACTION
Create Support Ticket
Creates a new support ticket in NinjaOne. See the documentation
- Action
- Writes data
- OAuth
- SDK
- MCP
IMPLEMENTATION
Call this tool
Connect a user's NinjaOne account once, then configure and run Create Support Ticket from your backend or agent.
import { PipedreamClient } from "@pipedream/sdk"
const pd = new PipedreamClient({
projectId: process.env.PIPEDREAM_PROJECT_ID!,
clientId: process.env.PIPEDREAM_CLIENT_ID!,
clientSecret: process.env.PIPEDREAM_CLIENT_SECRET!,
projectEnvironment: "production",
})
const result = await pd.actions.run({
id: "ninjaone-create-ticket",
externalUserId: "{external_user_id}", // any stable ID for this user in your system
configuredProps: {
ninjaone: { authProvisionId: "apn_xxxxxxx" },
clientId: "Client ID",
ticketFormId: "Ticket Form ID",
},
})
console.log(result)curl -X POST https://api.pipedream.com/v1/connect/{project_id}/actions/run \
-H "Content-Type: application/json" \
-H "X-PD-Environment: production" \
-H "Authorization: Bearer {access_token}" \
-d '{
"external_user_id": "{external_user_id}",
"id": "ninjaone-create-ticket",
"configured_props": {
"ninjaone": { "authProvisionId": "apn_xxxxxxx" },
"clientId": "Client ID",
"ticketFormId": "Ticket Form ID"
}
}'// accessToken: mint a short-lived token with the Connect SDK — see the MCP guide
const transport = new StreamableHTTPClientTransport(
new URL("https://remote.mcp.pipedream.net/v3"),
{
requestInit: {
headers: {
Authorization: `Bearer ${accessToken}`,
"x-pd-project-id": "{project_id}",
"x-pd-environment": "production",
"x-pd-external-user-id": "{external_user_id}", // any stable ID for this user in your system
"x-pd-app-slug": "ninjaone",
},
},
},
)
const mcp = new Client({ name: "my-agent", version: "1.0.0" })
await mcp.connect(transport)
const { tools } = await mcp.listTools()
// listTools() hands your model this tool's input schema, so it can
// fill the arguments itself:
const result = await mcp.callTool({
name: "ninjaone-create-ticket",
arguments: {
clientId: "Client ID",
ticketFormId: "Ticket Form ID",
},
})SCHEMA
Inputs
Pipedream supplies the connected account. Your application provides the operation-specific values below. Dynamic inputs are resolved against that user's account.
| Property | Type | Description |
|---|---|---|
clientId Client ID | string | The ID of the client related to the ticket Required Dynamic |
ticketFormId Ticket Form ID | string | The ID of the ticket form to the ticket Required Dynamic |
organizationId Organization ID | string | The ID of the organization Optional Dynamic |
locationId Location ID | string | The ID of the location to the ticket Optional Dynamic |
nodeId Device ID | string | The ID of the device to the ticket Optional Dynamic |
subject Subject | string | The subject of the ticket Required |
descriptionPublic Public Description | boolean | Whether the ticket's description is public or not Required |
descriptionBody Description Body | string | The description of the ticket Optional |
descriptionHTML Description HTML | string | The description HTML of the ticket Optional |
descriptiontimeTracked Time Tracked | integer | Time in seconds Optional |
descriptionDuplicateInIncidents Duplicate In Incidents | boolean | Whether the ticket will duplicate in the same incident Optional |
status Status | string | The status of the ticket Required Dynamic |
type Type | string | The type of the ticket Optional |
cc CC | string[] | A list of emails to be copied in the notification email Optional |
assignedAppUserId Assigned App User ID | string | User ID that will be assigned to the ticket Optional Dynamic |
severity Severity | string | The severity's level of the ticket Optional |
priority Priority | string | The priority's level of the ticket Optional |
tags Tags | string[] | A list of tags related to ticket. Optional Dynamic |
REFERENCE
Tool details
Behavior hints are published with the component in the Pipedream registry and surface as MCP tool annotations, so an agent can reason about a tool before it calls it.
- Registry key
- ninjaone-create-ticket
- Version
- 0.0.2
- App
- NinjaOne
- Authentication
- OAuth
- Read-only
- No
- Destructive
- No
- Open world
- Yes
- Source
- View on GitHub ↗