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Connectwise PSA ACTION

Create Ticket

Creates a new ticket in Connectwise. See the documentation
  • Action
  • Writes data
  • API key
  • SDK
  • MCP

IMPLEMENTATION

Call this tool

Connect a user's Connectwise PSA account once, then configure and run Create Ticket from your backend or agent.

import { PipedreamClient } from "@pipedream/sdk"

const pd = new PipedreamClient({
  projectId: process.env.PIPEDREAM_PROJECT_ID!,
  clientId: process.env.PIPEDREAM_CLIENT_ID!,
  clientSecret: process.env.PIPEDREAM_CLIENT_SECRET!,
  projectEnvironment: "production",
})

const result = await pd.actions.run({
  id: "connectwise_psa-create-ticket",
  externalUserId: "{external_user_id}", // any stable ID for this user in your system
  configuredProps: {
    connectwise_psa: { authProvisionId: "apn_xxxxxxx" },
    summary: "Summary",
    company: 10,
  },
})

console.log(result)

SCHEMA

Inputs

Pipedream supplies the connected account. Your application provides the operation-specific values below. Dynamic inputs are resolved against that user's account.

Create Ticket inputs
Property Type Description
summary Summary string
The subject line or description line for the ticket
Required
company Company integer
The identifier of a company
Required Dynamic
contact Contact integer
The identifier of a contact
Required Dynamic
priority Priority integer
The priority of the ticket
Optional Dynamic
note Note(s) string[]
Text content of one or more notes to add to the ticket
Optional

REFERENCE

Tool details

Behavior hints are published with the component in the Pipedream registry and surface as MCP tool annotations, so an agent can reason about a tool before it calls it.

Registry key
connectwise_psa-create-ticket
Version
0.1.3
App
Connectwise PSA
Authentication
API key
Read-only
No
Destructive
No
Open world
Yes