Create Purchase Order with UpKeep API on Ticket Solved (Instant) from Zendesk API

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Trigger workflow on

Ticket Solved (Instant) from the Zendesk API

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Create Purchase Order with the UpKeep API

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Getting Started#

This integration creates a workflow with a Zendesk trigger and UpKeep action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the Ticket Solved (Instant) trigger
1. Connect your Zendesk account
2. Select a Trigger Category ID
3. Optional- Configure Custom Subdomain
4. Optional- Select one or more Fields
5. Optional- Configure JSON Body
Configure the Create Purchase Order action
1. Connect your UpKeep account
2. Configure Title
3. Optional- Configure Vendor
4. Optional- Select a Category
5. Optional- Configure Purchase Order Number
6. Optional- Configure Purchase Order Description
7. Optional- Configure Due Date
8. Optional- Configure Purchase Order Date
9. Optional- Select one or more Parts
10. Optional- Configure Respective Part Quantities
11. Optional- Configure Other Fields
12. Optional- Configure Custom Fields
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

Ticket Solved (Instant) on Zendesk

Description:Emit new event when a ticket has changed to solved status

Version:0.2.2

Key:zendesk-ticket-solved

View on GitHub

Zendesk Overview#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Trigger Code#

import common from "../common/ticket.mjs";

export default {
  ...common,
  name: "Ticket Solved (Instant)",
  key: "zendesk-ticket-solved",
  type: "source",
  description: "Emit new event when a ticket has changed to solved status",
  version: "0.2.2",
  dedupe: "unique",
  methods: {
    ...common.methods,
    getWebhookName() {
      return "Ticket Solved Webhook";
    },
    getTriggerTitle() {
      return "Ticket Solved Trigger";
    },
    getTriggerConditions() {
      return {
        all: [
          {
            field: "update_type",
            value: "Change",
          },
          {
            field: "status",
            operator: "value",
            value: "solved",
          },
        ],
      };
    },
  },
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Zendesk	`app`	`app`	This component uses the Zendesk app.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
N/A	`http`	`$.interface.http`	This component uses `$.interface.http` to generate a unique URL when the component is first instantiated. Each request to the URL will trigger the `run()` method of the component.
Trigger Category ID	`categoryId`	`string`	Select a value from the drop down menu.
Custom Subdomain	`customSubdomain`	`string`	For Enterprise Zendesk accounts: optionally specify the subdomain to use. This will override the subdomain that was provided when connecting your Zendesk account to Pipedream. For example, if you Zendesk URL is https://examplehelp.zendesk.com, your subdomain is `examplehelp`
Fields	`fields`	`string[]`	Select a value from the drop down menu.
JSON Body	`jsonBody`	`string`	Custom JSON Body of the incoming payload. Setting `jsonBody` will overwrite the `fields` prop

Trigger Authentication#

Zendesk uses OAuth authentication. When you connect your Zendesk account, Pipedream will open a popup window where you can sign into Zendesk and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Zendesk API.

Pipedream requests the following authorization scopes when you connect your account:

triggers:writewebhooks:writereadtickets:writetickets:readusers:writeorganizations:readorganizations:write

About Zendesk#

Zendesk is award-winning customer service software trusted by 200K+ customers. Make customers happy via text, mobile, phone, email, live chat, social media.

Action#

Create Purchase Order on UpKeep

Description:Create a Purchase Order, [See the docs](https://developers.onupkeep.com/#purchase-orders)

Version:0.0.2

Key:upkeep-create-purchase-order

View on GitHub

UpKeep Overview#

The UpKeep API enables users to seamlessly integrate maintenance management tasks with Pipedream's serverless execution platform. By leveraging UpKeep's endpoints, you can automate workflows related to asset tracking, work order management, and preventive maintenance scheduling. The API's capabilities allow for real-time updates on equipment status, automated notifications for maintenance tasks, and data synchronization across maintenance teams and tools.

Action Code#

import common from "../common/common-purchase-order.mjs";

export default {
  type: "action",
  key: "upkeep-create-purchase-order",
  version: "0.0.2",
  name: "Create Purchase Order",
  description: "Create a Purchase Order, [See the docs](https://developers.onupkeep.com/#purchase-orders)",
  ...common,
  props: {
    app: common.props.app,
    title: {
      propDefinition: [
        common.props.app,
        "title",
      ],
    },
    ...common.props,
  },
  async run ({ $ }) {
    const { result } = await this.app.createPurchaseOrder({
      $,
      data: this.prepareData(),
    });
    $.export("$summary", `Purchase order with ID ${result.id} has been created.`);
    return result;
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
UpKeep	`app`	`app`	This component uses the UpKeep app.
Title	`title`	`string`	Title of the purchase order
Vendor	`vendorId`	`string`	The ID of the vendor
Category	`categoryId`	`string`	Select a value from the drop down menu.
Purchase Order Number	`purchaseOrderNumber`	`string`	Set a custom purchase order number. If not passed, the default one from settings will be used.
Purchase Order Description	`description`	`string`	Description of the purchase order
Due Date	`dueDate`	`string`	Due date, in `yyyy-MM-dd` format, e.g. `2018-06-30`
Purchase Order Date	`poDate`	`string`	Date of purchase order, in `yyyy-MM-dd` format, e.g. `2018-06-28`
Parts	`parts`	`string[]`	Select a value from the drop down menu.
Respective Part Quantities	`respectivePartQuantityUsed`	`integer[]`	The respective quantities of each part included in the parts array
Other Fields	`otherFields`	`object`	The fields does not exist in this integration. Please see (docs)[https://developers.onupkeep.com/#purchase-orders] for more fields, e.g. `{"companyCity":"Los Angeles","companyState":"California","companyZip":"90224"}`
Custom Fields	`customFieldsPO`	`string[]`	A list of custom fields of the purchase order. Its child attributes are `name`, `value`, and `unit`, e.g. `{"name": "SAPPONumber","value": "110-235"}`

Action Authentication#

UpKeep uses OAuth authentication. When you connect your UpKeep account, Pipedream will open a popup window where you can sign into UpKeep and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any UpKeep API.

Pipedream requests the following authorization scopes when you connect your account:

About UpKeep#

The #1 Software for Maintenance and Facility Management Teams. UpKeep is the top-rated software designed to revolutionize maintenance and asset management. We provide mobile-first SaaS solutions, Industrial IoT sensors, powerful data analytics, advanced enterprise integrations, and top-notch professional services.

More Ways to Connect UpKeep + Zendesk#

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Create Purchase Order with UpKeep API on Ticket Solved (Instant) from Zendesk API

Pipedream makes it easy to connect APIs for UpKeep, Zendesk and 2,400+ other apps remarkably fast.

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

Developers ♥ Pipedream

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