Create Internet Service with Splynx API on Ticket Solved (Instant) from Zendesk API

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Ticket Solved (Instant) from the Zendesk API

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Create Internet Service with the Splynx API

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Getting Started#

This integration creates a workflow with a Zendesk trigger and Splynx action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the Ticket Solved (Instant) trigger
1. Connect your Zendesk account
2. Select a Trigger Category ID
3. Optional- Configure Custom Subdomain
4. Optional- Select one or more Fields
5. Optional- Configure JSON Body
Configure the Create Internet Service action
1. Connect your Splynx account
2. Select a Customer ID
3. Select a Tariff ID
4. Select a Status
5. Configure Description
6. Configure Quantity
7. Configure Start Date
8. Configure End Date
9. Configure Login
10. Select a Taking IPv4
11. Optional- Configure Additional Options
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

Ticket Solved (Instant) on Zendesk

Description:Emit new event when a ticket has changed to solved status

Version:0.2.2

Key:zendesk-ticket-solved

View on GitHub

Zendesk Overview#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Trigger Code#

import common from "../common/ticket.mjs";

export default {
  ...common,
  name: "Ticket Solved (Instant)",
  key: "zendesk-ticket-solved",
  type: "source",
  description: "Emit new event when a ticket has changed to solved status",
  version: "0.2.2",
  dedupe: "unique",
  methods: {
    ...common.methods,
    getWebhookName() {
      return "Ticket Solved Webhook";
    },
    getTriggerTitle() {
      return "Ticket Solved Trigger";
    },
    getTriggerConditions() {
      return {
        all: [
          {
            field: "update_type",
            value: "Change",
          },
          {
            field: "status",
            operator: "value",
            value: "solved",
          },
        ],
      };
    },
  },
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Zendesk	`app`	`app`	This component uses the Zendesk app.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
N/A	`http`	`$.interface.http`	This component uses `$.interface.http` to generate a unique URL when the component is first instantiated. Each request to the URL will trigger the `run()` method of the component.
Trigger Category ID	`categoryId`	`string`	Select a value from the drop down menu.
Custom Subdomain	`customSubdomain`	`string`	For Enterprise Zendesk accounts: optionally specify the subdomain to use. This will override the subdomain that was provided when connecting your Zendesk account to Pipedream. For example, if you Zendesk URL is https://examplehelp.zendesk.com, your subdomain is `examplehelp`
Fields	`fields`	`string[]`	Select a value from the drop down menu.
JSON Body	`jsonBody`	`string`	Custom JSON Body of the incoming payload. Setting `jsonBody` will overwrite the `fields` prop

Trigger Authentication#

Zendesk uses OAuth authentication. When you connect your Zendesk account, Pipedream will open a popup window where you can sign into Zendesk and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Zendesk API.

Pipedream requests the following authorization scopes when you connect your account:

triggers:writewebhooks:writereadtickets:writetickets:readusers:writeorganizations:readorganizations:write

About Zendesk#

Zendesk is award-winning customer service software trusted by 200K+ customers. Make customers happy via text, mobile, phone, email, live chat, social media.

Action#

Create Internet Service on Splynx

Description:Creates a new internet service with specified details. [See the documentation](https://splynx.docs.apiary.io/#reference/services/internet-services-collection/create-service)

Version:0.0.1

Key:splynx-create-internet-service

View on GitHub

Splynx Overview#

The Splynx API provides a gateway to manage and automate Internet Service Provider (ISP) tasks such as billing, networking, and customer management. By tapping into this API via Pipedream, you can create robust integrations and workflows that streamline operations, enhance customer service, and drive data-driven decisions. Pipedream's platform enables the connection of Splynx's features with hundreds of other apps without the need for extensive coding, facilitating task automation and data synchronization in real-time.

Action Code#

import splynx from "../../splynx.app.mjs";

export default {
  key: "splynx-create-internet-service",
  name: "Create Internet Service",
  description: "Creates a new internet service with specified details. [See the documentation](https://splynx.docs.apiary.io/#reference/services/internet-services-collection/create-service)",
  version: "0.0.1",
  type: "action",
  props: {
    splynx,
    customerId: {
      propDefinition: [
        splynx,
        "customerId",
      ],
    },
    tariffId: {
      propDefinition: [
        splynx,
        "tariffId",
      ],
    },
    status: {
      type: "string",
      label: "Status",
      description: "Status of the service",
      options: [
        "active",
        "disabled",
        "hidden",
        "pending",
      ],
    },
    description: {
      type: "string",
      label: "Description",
      description: "Description of the service",
    },
    quantity: {
      type: "integer",
      label: "Quantity",
      description: "Quantity",
    },
    startDate: {
      type: "string",
      label: "Start Date",
      description: "Start date. Format: `YYYY-MM-DD`",
    },
    endDate: {
      type: "string",
      label: "End Date",
      description: "End date. Format: `YYYY-MM-DD`",
    },
    login: {
      type: "string",
      label: "Login",
      description: "Service login. Recommended to use customer login as prefix",
    },
    takingIpv4: {
      type: "integer",
      label: "Taking IPv4",
      description: "Taking IPv4",
      options: [
        {
          label: "None (Router will assign IP)",
          value: 0,
        },
        {
          label: "Permanent IP (from Static IPs)",
          value: 1,
        },
        {
          label: "Dynamic IP (from IP Pools)",
          value: 2,
        },
      ],
    },
    additionalOptions: {
      type: "object",
      label: "Additional Options",
      description: "Additional parameters to be passed in this request. [See the documentation](https://splynx.docs.apiary.io/#reference/services/internet-services-collection/create-service) for available parameters",
      optional: true,
    },
  },
  async run({ $ }) {
    const response = await this.splynx.createInternetService({
      $,
      customerId: this.customerId,
      data: {
        tariff_id: this.tariffId,
        status: this.status,
        description: this.description,
        quantity: this.quantity,
        start_date: this.startDate,
        end_date: this.endDate,
        login: this.login,
        taking_ipv4: this.takingIpv4,
        ...this.additionalOptions,
      },
    });

    $.export("$summary", `Successfully created a new internet service (ID: ${response.id})`);
    return response;
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
Splynx	`splynx`	`app`	This component uses the Splynx app.
Customer ID	`customerId`	`string`	Select a value from the drop down menu.
Tariff ID	`tariffId`	`string`	Select a value from the drop down menu.
Status	`status`	`string`	Select a value from the drop down menu:`activedisabledhiddenpending`
Description	`description`	`string`	Description of the service
Quantity	`quantity`	`integer`	Quantity
Start Date	`startDate`	`string`	Start date. Format: `YYYY-MM-DD`
End Date	`endDate`	`string`	End date. Format: `YYYY-MM-DD`
Login	`login`	`string`	Service login. Recommended to use customer login as prefix
Taking IPv4	`takingIpv4`	`integer`	Select a value from the drop down menu:`{ "label": "None (Router will assign IP)", "value": 0 }{ "label": "Permanent IP (from Static IPs)", "value": 1 }{ "label": "Dynamic IP (from IP Pools)", "value": 2 }`
Additional Options	`additionalOptions`	`object`	Additional parameters to be passed in this request. See the documentation for available parameters

Action Authentication#

Splynx uses OAuth authentication. When you connect your Splynx account, Pipedream will open a popup window where you can sign into Splynx and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Splynx API.

Pipedream requests the following authorization scopes when you connect your account:

Create Internet Service with Splynx API on Ticket Solved (Instant) from Zendesk API

Pipedream makes it easy to connect APIs for Splynx, Zendesk and 2,400+ other apps remarkably fast.

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

Developers ♥ Pipedream

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