Create Feedback with Productlane API on New Incoming SMS (Instant) from Twilio API

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Trigger workflow on

New Incoming SMS (Instant) from the Twilio API

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Create Feedback with the Productlane API

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Getting Started#

This integration creates a workflow with a Twilio trigger and Productlane action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the New Incoming SMS (Instant) trigger
1. Connect your Twilio account
2. Select a Incoming Phone Number
3. Optional- Configure Response Message
Configure the Create Feedback action
1. Connect your Productlane account
2. Select a Project ID
3. Configure Email
4. Configure Text
5. Optional- Configure Notify by Email
6. Optional- Configure Notify by Slack
7. Optional- Select a Origin
8. Select a Pain Level
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

New Incoming SMS (Instant) on Twilio

Description:Emit new event every time an SMS is sent to the phone number set. Configures a webhook in Twilio, tied to an incoming phone number.

Version:0.1.4

Key:twilio-new-incoming-sms

View on GitHub

Twilio Overview#

Twilio's API on Pipedream opens up a multitude of communication capabilities, allowing you to build robust, scalable, and automated workflows. With Twilio, you can send and receive SMS and MMS messages, make voice calls, and perform other communication functions programmatically. Leveraging Pipedream's seamless integration, you can connect these communications features with hundreds of other services to automate notifications, streamline customer interactions, and enhance operational efficiency.

Trigger Code#

import twilio from "twilio";
import common from "../common/common-webhook.mjs";
import constants from "../../common/constants.mjs";

const MessagingResponse = twilio.twiml.MessagingResponse;

export default {
  ...common,
  key: "twilio-new-incoming-sms",
  name: "New Incoming SMS (Instant)",
  description: "Emit new event every time an SMS is sent to the phone number set. Configures a webhook in Twilio, tied to an incoming phone number.",
  version: "0.1.4",
  type: "source",
  dedupe: "unique",
  props: {
    ...common.props,
    responseMessage: {
      propDefinition: [
        common.props.twilio,
        "responseMessage",
      ],
    },
  },
  methods: {
    ...common.methods,
    getServiceType() {
      return constants.SERVICE_TYPE.SMS;
    },
    getResponseBody() {
      const twiml = new MessagingResponse();
      let responseBody = "<Response></Response>";
      if (this.responseMessage) {
        twiml.message(this.responseMessage);
        responseBody = twiml.toString();
      }
      return responseBody;
    },
    generateMeta(body, headers) {
      return {
        /** if Twilio retries a message, but we've already emitted, dedupe */
        id: headers["i-twilio-idempotency-token"],
        summary: body.Body,
        ts: Date.now(),
      };
    },
  },
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Twilio	`twilio`	`app`	This component uses the Twilio app.
Incoming Phone Number	`incomingPhoneNumber`	`string`	Select a value from the drop down menu.
N/A	`http`	`$.interface.http`	This component uses `$.interface.http` to generate a unique URL when the component is first instantiated. Each request to the URL will trigger the `run()` method of the component.
Response Message	`responseMessage`	`string`	The message you want to send in response to incoming messages. Leave this blank if you don't need to issue a response.

Trigger Authentication#

Twilio uses API keys for authentication. When you connect your Twilio account, Pipedream securely stores the keys so you can easily authenticate to Twilio APIs in both code and no-code steps.

To connect your Twilio account to Pipedream,

API Key and API Key SID

First, create an API key in Twilio.

There are three types of keys: Main, Standard, and Restricted. You'll need a Main key to interact with certain API endpoints, like /Accounts.
If you don't need to interact with those endpoints, you can use a Standard or Restricted key.

After creating your key, you'll see fields for Sid and Secret. Enter those in the fields below.

Account SID and Auth Token

Visit your Twilio Dashboard. You'll see your Account SID and Auth Token under Account info.

About Twilio#

Twilio is a cloud communications platform for building SMS, Voice & Messaging applications on an API built for global scale.

Action#

Create Feedback on Productlane

Description:Create new feedback in Productlane. [See the documentation](https://productlane.com/docs/api-reference/portal/create-feedback)

Version:0.0.1

Key:productlane-create-feedback

View on GitHub

Productlane Overview#

The Productlane API on Pipedream allows you to integrate and automate your product feedback loop. You can craft workflows to manage feature requests, prioritize product development, and engage with your user base more effectively. It's useful for product managers who want to streamline user feedback into actionable insights, and for development teams aiming to align their work with customer needs.

Action Code#

import {
  ORIGIN_OPTIONS, PAIN_LEVEL_OPTIONS,
} from "../../common/constants.mjs";
import productlane from "../../productlane.app.mjs";

export default {
  key: "productlane-create-feedback",
  name: "Create Feedback",
  description:
    "Create new feedback in Productlane. [See the documentation](https://productlane.com/docs/api-reference/portal/create-feedback)",
  version: "0.0.1",
  type: "action",
  props: {
    productlane,
    projectId: {
      propDefinition: [
        productlane,
        "projectId",
      ],
    },
    email: {
      propDefinition: [
        productlane,
        "email",
      ],
      description: "The email for the feedback",
    },
    text: {
      type: "string",
      label: "Text",
      description: "The text of the feedback",
    },
    notifyByEmail: {
      propDefinition: [
        productlane,
        "notify",
      ],
      label: "Notify by Email",
      description: "Whether to notify by email",
    },
    notifyBySlack: {
      propDefinition: [
        productlane,
        "notify",
      ],
      label: "Notify by Slack",
      description: "Whether to notify by slack",
    },
    origin: {
      type: "string",
      label: "Origin",
      description: "The origin of the feedback",
      optional: true,
      options: ORIGIN_OPTIONS,
    },
    painLevel: {
      type: "string",
      label: "Pain Level",
      description: "The pain level of the feedback",
      options: PAIN_LEVEL_OPTIONS,
    },
  },
  async run({ $ }) {
    const {
      email,
      notifyByEmail,
      notifyBySlack,
      origin,
      painLevel,
      text,
      projectId,
    } = this;

    const data = {
      email: email,
      notify: ((notifyByEmail ?? notifyBySlack) !== undefined)
        ? {
          email: notifyByEmail,
          slack: notifyBySlack,
        }
        : undefined,
      origin: origin,
      painLevel: painLevel,
      text: text,
      projectId: projectId,
    };

    const response = await this.productlane.createFeedback({
      $,
      data,
    });

    $.export(
      "$summary",
      `Successfully created feedback with ID: ${response.id}`,
    );

    return response;
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
Productlane	`productlane`	`app`	This component uses the Productlane app.
Project ID	`projectId`	`string`	Select a value from the drop down menu.
Email	`email`	`string`	The email for the feedback
Text	`text`	`string`	The text of the feedback
Notify by Email	`notifyByEmail`	`boolean`	Whether to notify by email
Notify by Slack	`notifyBySlack`	`boolean`	Whether to notify by slack
Origin	`origin`	`string`	Select a value from the drop down menu:`INAPPPORTALAPISLACKINTERCOMINTERCOM_ATTACHMENTZENDESK_ATTACHMENTFRONT_ATTACHMENTEMAILZAPIERHUBSPOT`
Pain Level	`painLevel`	`string`	Select a value from the drop down menu:`UNKNOWNLOWMEDIUMHIGH`

Action Authentication#

Productlane uses API keys for authentication. When you connect your Productlane account, Pipedream securely stores the keys so you can easily authenticate to Productlane APIs in both code and no-code steps.

To retrieve your Workspace ID and API Key,

Navigate to your Productlane account and sign in
Click the User menu on the left bottom
Go to “Settings” > “API”

About Productlane#

The future of Product Discovery. Exclusively for Linear.

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