Create Engagement with HubSpot API on New or Updated Incident from PagerDuty API

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Trigger workflow on

New or Updated Incident from the PagerDuty API

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Create Engagement with the HubSpot API

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Getting Started#

This integration creates a workflow with a PagerDuty trigger and HubSpot action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the New or Updated Incident trigger
1. Connect your PagerDuty account
2. Select a Service ID
3. Optional- Select one or more Events
Configure the Create Engagement action
1. Connect your HubSpot account
2. Select a Engagement Type
3. Optional- Select a Associated Object Type
4. Optional- Select a Associated Object
5. Optional- Select a Association Type
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

New or Updated Incident on PagerDuty

Description:Emit new event each time an incident is created or updated

Version:0.1.1

Key:pagerduty-new-or-updated-incident

View on GitHub

PagerDuty Overview#

The PagerDuty API offers a powerful interface to automate your digital operations management. By leveraging its capabilities on Pipedream, you can create workflows that respond to incidents, automate alerts, and synchronize incident data across various platforms. PagerDuty's API enables you to manage services, teams, and incidents, ensuring that your systems remain operational and that the right people are notified at the right time.

Trigger Code#

import constants from "../../common/constants.mjs";
import commonWebhook from "../common-webhook.mjs";

export default {
  ...commonWebhook,
  type: "source",
  key: "pagerduty-new-or-updated-incident",
  name: "New or Updated Incident",
  version: "0.1.1",
  description: "Emit new event each time an incident is created or updated",
  methods: {
    ...commonWebhook.methods,
    getMetadata({
      id, occurred_at, data,
    }) {
      return {
        id,
        summary: `Incident ${data.incident?.id || data.id} has been created or updated`,
        ts: Date.parse(occurred_at),
      };
    },
    getEventTypes() {
      return constants.INCIDENT_EVENT_TYPES;
    },
    getHookName() {
      return "New or Updated Incident";
    },
  },
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
PagerDuty	`pagerduty`	`app`	This component uses the PagerDuty app.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
N/A	`http`	`$.interface.http`	This component uses `$.interface.http` to generate a unique URL when the component is first instantiated. Each request to the URL will trigger the `run()` method of the component.
Service ID	`serviceId`	`string`	Select a value from the drop down menu.
Events	`webhookEvent`	`string[]`	Select a value from the drop down menu:`incident.acknowledgedincident.annotatedincident.delegatedincident.escalatedincident.reassignedincident.reopenedincident.resolvedincident.status_update_publishedincident.triggeredincident.unacknowledgedincident.responder.addedincident.responder.repliedincident.priority_updatedservice.createdservice.deletedservice.updated`

Trigger Authentication#

PagerDuty uses OAuth authentication. When you connect your PagerDuty account, Pipedream will open a popup window where you can sign into PagerDuty and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any PagerDuty API.

Pipedream requests the following authorization scopes when you connect your account:

About PagerDuty#

Real-Time Operations and Incident Response

Action#

Create Engagement on HubSpot

Description:Create a new engagement for a contact. [See the documentation](https://developers.hubspot.com/docs/api/crm/engagements)

Version:0.0.12

Key:hubspot-create-engagement

View on GitHub

HubSpot Overview#

The HubSpot API enables developers to integrate into HubSpots CRM, CMS, Conversations, and other features. It allows for automated management of contacts, companies, deals, and marketing campaigns, enabling custom workflows, data synchronization, and task automation. This streamlines operations and boosts customer engagement, with real-time updates for rapid response to market changes.

Action Code#

import common from "../common/common-create.mjs";
import { ConfigurationError } from "@pipedream/platform";
import {
  ASSOCIATION_CATEGORY, ENGAGEMENT_TYPE_OPTIONS,
} from "../../common/constants.mjs";

export default {
  ...common,
  key: "hubspot-create-engagement",
  name: "Create Engagement",
  description: "Create a new engagement for a contact. [See the documentation](https://developers.hubspot.com/docs/api/crm/engagements)",
  version: "0.0.12",
  type: "action",
  props: {
    ...common.props,
    engagementType: {
      type: "string",
      label: "Engagement Type",
      description: "The type of engagement to create",
      reloadProps: true,
      options: ENGAGEMENT_TYPE_OPTIONS,
    },
    toObjectType: {
      propDefinition: [
        common.props.hubspot,
        "objectType",
      ],
      label: "Associated Object Type",
      description: "Type of object the engagement is being associated with",
      optional: true,
    },
    toObjectId: {
      propDefinition: [
        common.props.hubspot,
        "objectId",
        (c) => ({
          objectType: c.toObjectType,
        }),
      ],
      label: "Associated Object",
      description: "ID of object the engagement is being associated with",
      optional: true,
    },
    associationType: {
      propDefinition: [
        common.props.hubspot,
        "associationType",
        (c) => ({
          fromObjectType: c.engagementType,
          toObjectType: c.toObjectType,
        }),
      ],
      description: "A unique identifier to indicate the association type between the task and the other object",
      optional: true,
    },
  },
  methods: {
    ...common.methods,
    getObjectType() {
      return this.engagementType;
    },
    isRelevantProperty(property) {
      return common.methods.isRelevantProperty(property) && !property.name.includes("hs_pipeline");
    },
    createEngagement(objectType, properties, associations, $) {
      return this.hubspot.createObject({
        objectType,
        data: {
          properties,
          associations,
        },
        $,
      });
    },
  },
  async run({ $ }) {
    const {
      hubspot,
      /* eslint-disable no-unused-vars */
      engagementType,
      toObjectType,
      toObjectId,
      associationType,
      $db,
      ...properties
    } = this;

    if ((toObjectId && !associationType) || (!toObjectId && associationType)) {
      throw new ConfigurationError("Both `toObjectId` and `associationType` must be entered");
    }

    const objectType = this.getObjectType();

    const associations = toObjectId
      ? [
        {
          to: {
            id: toObjectId,
          },
          types: [
            {
              associationTypeId: associationType,
              associationCategory: ASSOCIATION_CATEGORY.HUBSPOT_DEFINED,
            },
          ],
        },
      ]
      : undefined;

    if (properties.hs_task_reminders) {
      properties.hs_task_reminders = Date.parse(properties.hs_task_reminders);
    }

    const engagement = await this.createEngagement(objectType, properties, associations, $);

    const objectName = hubspot.getObjectTypeName(objectType);
    $.export("$summary", `Successfully created ${objectName} for the contact`);

    return engagement;
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
HubSpot	`hubspot`	`app`	This component uses the HubSpot app.
Engagement Type	`engagementType`	`string`	Select a value from the drop down menu:`{ "label": "Note", "value": "notes" }{ "label": "Task", "value": "tasks" }{ "label": "Meeting", "value": "meetings" }{ "label": "Email", "value": "emails" }{ "label": "Call", "value": "calls" }`
Associated Object Type	`toObjectType`	`string`	Select a value from the drop down menu.
Associated Object	`toObjectId`	`string`	Select a value from the drop down menu.
Association Type	`associationType`	`string`	Select a value from the drop down menu.

Action Authentication#

HubSpot uses OAuth authentication. When you connect your HubSpot account, Pipedream will open a popup window where you can sign into HubSpot and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any HubSpot API.

Pipedream requests the following authorization scopes when you connect your account:

business-intelligencecrm.lists.readcrm.lists.writecrm.objects.companies.readcrm.objects.companies.writecrm.objects.contacts.readcrm.objects.contacts.writecrm.objects.deals.readcrm.objects.deals.writecrm.objects.quotes.readcrm.objects.quotes.writecrm.objects.owners.readcrm.schemas.companies.readcrm.schemas.companies.writecrm.schemas.contacts.readcrm.schemas.contacts.writecrm.schemas.deals.readcrm.schemas.deals.writecrm.schemas.quotes.readconversations.readcrm.importfilesformsforms-uploaded-filesintegration-syncoauthtimeline

Create Engagement with HubSpot API on New or Updated Incident from PagerDuty API

Pipedream makes it easy to connect APIs for HubSpot, PagerDuty and 2,400+ other apps remarkably fast.

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

Developers ♥ Pipedream

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