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Acknowledge Incident with PagerDuty API

Pipedream makes it easy to connect APIs for PagerDuty and 2,500+ other apps remarkably fast.

Trigger workflow on

HTTP requests, schedules and app events

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Acknowledge Incident with the PagerDuty API

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Getting Started#

Create a workflow to Acknowledge Incident with the PagerDuty API. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Configure the Acknowledge Incident action
1. Connect your PagerDuty account
2. Select a Incident ID
Select a trigger to run your workflow on HTTP requests, schedules or app events
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Integrations#

Acknowledge Incident with PagerDuty API on New Requests (Payload Only) from HTTP / Webhook API

HTTP / Webhook + PagerDuty

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Acknowledge Incident with PagerDuty API on New Message In Channels from Slack API

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Details#

This is a pre-built, source-available component from Pipedream's GitHub repo. The component is developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Acknowledge Incident on PagerDuty

Description:Acknowledge an incident. [See the docs here](https://developer.pagerduty.com/api-reference/b3A6Mjc0ODE0Mg-update-an-incident)

Version:0.0.2

Key:pagerduty-acknowledge-incident

Code#

import constants from "../../common/constants.mjs";
import pagerduty from "../../pagerduty.app.mjs";

export default {
  key: "pagerduty-acknowledge-incident",
  name: "Acknowledge Incident",
  description: "Acknowledge an incident. [See the docs here](https://developer.pagerduty.com/api-reference/b3A6Mjc0ODE0Mg-update-an-incident)",
  type: "action",
  version: "0.0.2",
  props: {
    pagerduty,
    incidentId: {
      propDefinition: [
        pagerduty,
        "incidentId",
        () => ({
          statuses: [
            constants.INCIDENT_STATUS.TRIGGERED,
          ],
        }),
      ],
    },
  },
  async run({ $ }) {
    const { incidentId } = this;

    const { incident } = await this.pagerduty.updateIncident({
      $,
      incidentId,
      data: {
        incident: {
          type: constants.REFERENCE.INCIDENT,
          status: constants.INCIDENT_STATUS.ACKNOWLEDGED,
        },
      },
    });

    $.export("$summary", `Incident ${incident.summary} has been ${incident.status}`);

    return incident;
  },
};

Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
PagerDuty	`pagerduty`	`app`	This component uses the PagerDuty app.
Incident ID	`incidentId`	`string`	Select a value from the drop down menu.

Authentication#

PagerDuty uses OAuth authentication. When you connect your PagerDuty account, Pipedream will open a popup window where you can sign into PagerDuty and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any PagerDuty API.

Pipedream requests the following authorization scopes when you connect your account:

About PagerDuty#

Real-Time Operations and Incident Response

More Ways to Use PagerDuty#

Triggers#

New On-Call Rotation from the PagerDuty API

Emit new event each time a new user rotates onto an on-call rotation

New or Updated Incident from the PagerDuty API

Emit new event each time an incident is created or updated

Actions#

Find Oncall User with the PagerDuty API

Find the user on call for a specific schedule. See the docs here

Resolve Incident with the PagerDuty API

Resolve an incident. See the docs here

Trigger Incident with the PagerDuty API

Trigger an incident. See the docs here

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