← PagerDuty

Trigger Incident with PagerDuty API

Pipedream makes it easy to connect APIs for PagerDuty and 1,600+ other apps remarkably fast.

Trigger workflow on
HTTP requests, schedules and app events
Next, do this
Trigger Incident with the PagerDuty API
No credit card required
Intro to Pipedream
Watch us build a workflow
Watch us build a workflow
7 min
Watch now ➜

Trusted by 750,000+ developers from startups to Fortune 500 companies

Adyen logo
Appcues logo
Bandwidth logo
Checkr logo
ChartMogul logo
Dataminr logo
Gopuff logo
Gorgias logo
LinkedIn logo
Logitech logo
Replicated logo
Rudderstack logo
SAS logo
Scale AI logo
Webflow logo
Warner Bros. logo
Adyen logo
Appcues logo
Bandwidth logo
Checkr logo
ChartMogul logo
Dataminr logo
Gopuff logo
Gorgias logo
LinkedIn logo
Logitech logo
Replicated logo
Rudderstack logo
SAS logo
Scale AI logo
Webflow logo
Warner Bros. logo

Developers Pipedream

Getting Started

Create a workflow to Trigger Incident with the PagerDuty API. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

  1. Configure the Trigger Incident action
    1. Connect your PagerDuty account
    2. Configure Incident Title
    3. Select a Service ID
    4. Optional- Select a Incident Urgency
    5. Optional- Configure Incident Details
    6. Optional- Configure Incident Key
    7. Optional- Select a Escalation Policy ID
    8. Select one or more Assignee IDs
    9. Optional- Configure Incident Conference Bridge Number
    10. Optional- Configure Incident Conference Bridge URL
  2. Select a trigger to run your workflow on HTTP requests, schedules or app events
  3. Deploy the workflow
  4. Send a test event to validate your setup
  5. Turn on the trigger

Integrations

Trigger Incident with PagerDuty API on New Requests (Payload Only) from HTTP / Webhook API
HTTP / Webhook + PagerDuty
 
Try it
Trigger Incident with PagerDuty API on New Item in Feed from RSS API
RSS + PagerDuty
 
Try it
Trigger Incident with PagerDuty API on New Message from Discord API
Discord + PagerDuty
 
Try it
Trigger Incident with PagerDuty API on New Message In Channels from Slack API
Slack + PagerDuty
 
Try it
Trigger Incident with PagerDuty API on New Message in Channel from Discord Bot API
Discord Bot + PagerDuty
 
Try it

Details

This is a pre-built, source-available component from Pipedream's GitHub repo. The component is developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger Incident on PagerDuty
Description:Trigger an incident. [See the docs here](https://developer.pagerduty.com/api-reference/b3A6Mjc0ODE0MA-create-an-incident)
Version:0.0.2
Key:pagerduty-trigger-incident

Code

import constants from "../../common/constants.mjs";
import utils from "../../common/utils.mjs";
import pagerduty from "../../pagerduty.app.mjs";

const {
  reduceProperties,
  emptyStrToUndefined,
  commaSeparatedListToArray,
} = utils;

export default {
  key: "pagerduty-trigger-incident",
  name: "Trigger Incident",
  description: "Trigger an incident. [See the docs here](https://developer.pagerduty.com/api-reference/b3A6Mjc0ODE0MA-create-an-incident)",
  type: "action",
  version: "0.0.2",
  props: {
    pagerduty,
    title: {
      propDefinition: [
        pagerduty,
        "incidentTitle",
      ],
    },
    serviceId: {
      propDefinition: [
        pagerduty,
        "serviceId",
      ],
    },
    urgency: {
      propDefinition: [
        pagerduty,
        "incidentUrgency",
      ],
    },
    bodyDetails: {
      propDefinition: [
        pagerduty,
        "incidentBodyDetails",
      ],
    },
    incidentKey: {
      propDefinition: [
        pagerduty,
        "incidentKey",
      ],
    },
    escalationPolicyId: {
      propDefinition: [
        pagerduty,
        "escalationPolicyId",
      ],
    },
    assigneeIds: {
      type: "string[]",
      label: "Assignee IDs",
      description: "The IDs of the users to assign to the incident. Use a comma-separated list when structured mode is `off` specifying the ids as values. (e.g. `P97DSQO,PWLDHXC,P1M4QLY`)",
      propDefinition: [
        pagerduty,
        "userId",
      ],
    },
    conferenceBridgeNumber: {
      propDefinition: [
        pagerduty,
        "incidentConferenceBridgeNumber",
      ],
    },
    conferenceBridgeUrl: {
      propDefinition: [
        pagerduty,
        "incidentConferenceBridgeUrl",
      ],
    },
  },
  async run({ $ }) {
    const {
      title,
      serviceId,
    } = this;

    const conferenceBridgeNumber = emptyStrToUndefined(this.conferenceBridgeNumber);
    const conferenceBridgeUrl = emptyStrToUndefined(this.conferenceBridgeUrl);
    const escalationPolicyId = emptyStrToUndefined(this.escalationPolicyId);
    const bodyDetails = emptyStrToUndefined(this.bodyDetails);
    const urgency = emptyStrToUndefined(this.urgency);
    const incidentKey = emptyStrToUndefined(this.incidentKey);
    const assigneeIds = commaSeparatedListToArray(this.assigneeIds);

    const initialProps = {
      type: constants.INCIDENT_TYPE,
      title,
      service: {
        id: serviceId,
        type: constants.REFERENCE.SERVICE,
      },
    };

    const additionalProps = {
      urgency,
      incident_key: incidentKey,
      body: [
        {
          type: constants.INCIDENT_BODY_TYPE,
          details: bodyDetails,
        },
        bodyDetails,
      ],
      assignments: [
        assigneeIds?.map((id) => ({
          assignee: {
            id,
            type: constants.REFERENCE.USER,
          },
        })),
        assigneeIds?.length && !escalationPolicyId,
      ],
      escalation_policy: [
        {
          id: escalationPolicyId,
          type: constants.REFERENCE.ESCALATION_POLICY,
        },
        escalationPolicyId,
      ],
      conference_bridge: [
        {
          conference_number: conferenceBridgeNumber,
          conference_url: conferenceBridgeUrl,
        },
        conferenceBridgeNumber || conferenceBridgeUrl,
      ],
    };

    const toCreate = reduceProperties({
      initialProps,
      additionalProps,
    });

    const { incident } = await this.pagerduty.createIncident({
      $,
      data: {
        incident: toCreate,
      },
    });

    $.export("$summary", `Incident ${incident.summary} has been ${incident.status}`);

    return incident;
  },
};

Configuration

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.
LabelPropTypeDescription
PagerDutypagerdutyappThis component uses the PagerDuty app.
Incident Titletitlestring

A succinct description of the nature, symptoms, cause, or effect of the incident.

Service IDserviceIdstringSelect a value from the drop down menu.
Incident UrgencyurgencystringSelect a value from the drop down menu:{ "label": "High", "value": "high" }{ "label": "Low", "value": "low" }
Incident DetailsbodyDetailsstring

Additional incident details.

Incident KeyincidentKeystring

A string which identifies the incident. Sending subsequent requests referencing the same service and with the same Incident Key will result in those requests being rejected if an open incident matches that Incident Key.

Escalation Policy IDescalationPolicyIdstringSelect a value from the drop down menu.
Assignee IDsassigneeIdsstring[]Select a value from the drop down menu.
Incident Conference Bridge NumberconferenceBridgeNumberstring

The phone number of the conference call for the conference bridge. Phone numbers should be formatted like +1 415-555-1212,,,,1234#, where a comma (,) represents a one-second wait and pound (#) completes access code input.

Incident Conference Bridge URLconferenceBridgeUrlstring

An URL for the conference bridge. This could be a link to a web conference or Slack channel.

Authentication

PagerDuty uses OAuth authentication. When you connect your PagerDuty account, Pipedream will open a popup window where you can sign into PagerDuty and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any PagerDuty API.

Pipedream requests the following authorization scopes when you connect your account:

About PagerDuty

Real-Time Operations and Incident Response

More Ways to Use PagerDuty

Triggers

New On-Call Rotation from the PagerDuty API

Emit new event each time a new user rotates onto an on-call rotation

 
Try it
New or Updated Incident from the PagerDuty API

Emit new event each time an incident is created or updated

 
Try it

Actions

Acknowledge Incident with the PagerDuty API

Acknowledge an incident. See the docs here

 
Try it
Find Oncall User with the PagerDuty API

Find the user on call for a specific schedule. See the docs here

 
Try it
Resolve Incident with the PagerDuty API

Resolve an incident. See the docs here

 
Try it

Explore Other Apps

1
-
12
of
1,600+
apps by most popular

HTTP / Webhook
HTTP / Webhook
Get a unique URL where you can send HTTP or webhook requests
Node
Node
Anything you can do with Node.js, you can do in a Pipedream workflow. This includes using most of npm's 400,000+ packages.
Beta
Python
Python
Anything you can do in Python can be done in a Pipedream Workflow. This includes using any of the 350,000+ PyPi packages available in your Python powered workflows.
Schedule
Schedule
Trigger workflows on an interval or cron schedule.
Beta
Data Stores
Data Stores
Use Pipedream Data Stores to manage state throughout your workflows.
Telegram Bot
Telegram Bot
Telegram is a cloud-based instant messaging and voice over IP service
OpenAI (ChatGPT)
OpenAI (ChatGPT)
OpenAI is an AI research and deployment company with the mission to ensure that artificial general intelligence benefits all of humanity. They are the makers of popular models like ChatGPT, DALL-E, and Whisper.
Google Sheets
Google Sheets
With Google Sheets, you can create, edit, and collaborate wherever you are
Discord
Discord
Use this app to create a Discord source that emits messages from your guild to a Pipedream workflow.
GitHub
GitHub
Where the world builds software. Millions of developers and companies build, ship, and maintain their software on GitHub—the largest and most advanced development platform in the world.
Formatting
Formatting
Pre-built actions to make formatting and manipulating data within your workflows easier.
Slack
Slack
Slack is a channel-based messaging platform. With Slack, people can work together more effectively, connect all their software tools and services, and find the information they need to do their best work — all within a secure, enterprise-grade environment.