Integrate the RSS API with the LiveAgent API

Setup the RSS API trigger to run a workflow which integrates with the LiveAgent API. Pipedream's integration platform allows you to integrate RSS and LiveAgent remarkably fast. Free for developers.

Popular Ways to Connect RSS with LiveAgent#

Create Customer with LiveAgent API on New Item in Feed from RSS API

RSS + LiveAgent

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Create Customer with LiveAgent API on New Item From Multiple RSS Feeds from RSS API

RSS + LiveAgent

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Create Customer with LiveAgent API on Random item from multiple RSS feeds from RSS API

RSS + LiveAgent

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Merge RSS Feeds with RSS API on New Customer from LiveAgent API

LiveAgent + RSS

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Popular RSS and LiveAgent Triggers#

New Item in Feed from the RSS API

Emit new items from an RSS feed

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New Customer from the LiveAgent API

Emit new event on each new customer.

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New Item From Multiple RSS Feeds from the RSS API

Emit new items from multiple RSS feeds

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Random item from multiple RSS feeds from the RSS API

Emit a random item from multiple RSS feeds

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Popular RSS and LiveAgent Actions#

Create Customer with the LiveAgent API

Creates a customer. See docs here

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Merge RSS Feeds with the RSS API

Retrieve multiple RSS feeds and return a merged array of items sorted by date See documentation

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Overview of RSS#

The RSS app allows users to automatically fetch and parse updates from web feeds. This functionality is pivotal for staying abreast of content changes or updates from websites, blogs, and news outlets that offer RSS feeds. With Pipedream, you can harness the RSS API to trigger workflows that enable a broad range of automations, like content aggregation, monitoring for specific keywords, notifications, and data synchronization across platforms.

Connect RSS#

module.exports = defineComponent({
  props: {
    rss: {
      type: "app",
      app: "rss",
    }
  },
  async run({steps, $}) {
    // Retrieve items from a sample feed
    const Parser = require('rss-parser');
    const parser = new Parser();
    
    const stories = []
    
    // Replace with your feed URL
    const url = "https://pipedream.com/community/latest.rss"
    
    const feed = await parser.parseURL(url);
    const { title, items } = feed
    this.title = title
    
    if (!items.length) {
      $end("No new stories")
    }
    
    this.items = items
  },
})

Overview of LiveAgent#

The LiveAgent API provides access to a feature-rich helpdesk platform, allowing you to automate customer support tasks, synchronize data with other services, and streamline communication channels. With Pipedream, you can tap into the LiveAgent API to create custom workflows that enhance support operations, trigger actions based on customer interactions, and connect with a myriad of other apps to enrich the support ecosystem. Pipedream's serverless platform makes it simple to set up these automations with minimal coding, using pre-built actions or scripting your own.

Connect LiveAgent#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    liveagent: {
      type: "app",
      app: "liveagent",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.liveagent.$auth.domain}.ladesk.com/api/v3/agents`,
      headers: {
        "apikey": `${this.liveagent.$auth.api_key}`,
        "Content-Type": `application/json`,
      },
    })
  },
})