Create Comment on Request with Jira Service Desk API on New Email from Email API

Pipedream makes it easy to connect APIs for Jira Service Desk, Email and 2,200+ other apps remarkably fast.

Trigger workflow on

New Email from the Email API

Next, do this

Create Comment on Request with the Jira Service Desk API

No credit card required

▶

Watch us build a workflow

8 min

Watch now ➜

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

Developers ♥ Pipedream

Getting Started#

This integration creates a workflow with a Email trigger and Jira Service Desk action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the New Email trigger
1. Connect your Email account
Configure the Create Comment on Request action
1. Connect your Jira Service Desk account
2. Select a Cloud ID
3. Select a Request ID
4. Configure Comment Body
5. Configure Public
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

New Email on Email

Description:Get a unique address where you can send emails to trigger your workflow.

Version:0.0.1

Key:email-new-email

View on GitHub

Trigger Code#

import email from "../../email.app.mjs";

export default {
  name: "New Email",
  version: "0.0.1",
  key: "email-new-email",
  description: "Get a unique address where you can send emails to trigger your workflow.",
  props: {
    email,
  },
  type: "source",
  methods: {},
  async run() {},
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Email	`email`	`app`	This component uses the Email app.

Trigger Authentication#

The Email API does not require authentication.

About Email#

Trigger workflows on new emails, and send emails to yourself as part of a Pipedream workflow.

Action#

Create Comment on Request on Jira Service Desk

Description:Create a comment on a customer request. [See the documentation](https://developer.atlassian.com/cloud/jira/service-desk/rest/api-group-request/#api-rest-servicedeskapi-request-issueidorkey-comment-post)

Version:0.0.1

Key:jira_service_desk-create-comment-on-request

View on GitHub

Jira Service Desk Overview#

The Jira Service Desk API allows you to interact programmatically with your support ticket system, enabling the creation, updating, and management of tickets, customers, and service desk configurations. With Pipedream's integration, you can automate workflows by connecting Jira Service Desk to hundreds of other apps, listen to webhooks for real-time triggers, and execute custom logic.

Action Code#

import jiraServiceDesk from "../../jira_service_desk.app.mjs";

export default {
  key: "jira_service_desk-create-comment-on-request",
  name: "Create Comment on Request",
  description: "Create a comment on a customer request. [See the documentation](https://developer.atlassian.com/cloud/jira/service-desk/rest/api-group-request/#api-rest-servicedeskapi-request-issueidorkey-comment-post)",
  version: "0.0.1",
  type: "action",
  props: {
    jiraServiceDesk,
    cloudId: {
      propDefinition: [
        jiraServiceDesk,
        "cloudId",
      ],
    },
    requestId: {
      propDefinition: [
        jiraServiceDesk,
        "requestId",
        ({ cloudId }) => ({
          cloudId,
        }),
      ],
    },
    body: {
      type: "string",
      label: "Comment Body",
      description: "The content of the comment",
    },
    isPublic: {
      type: "boolean",
      label: "Public",
      description: "Whether the comment is public or not",
    },
  },
  async run({ $ }) {
    const {
      cloudId, requestId, body, isPublic,
    } = this;
    const response = await this.jiraServiceDesk.createRequestComment({
      $,
      cloudId,
      requestId,
      data: {
        body,
        public: isPublic,
      },
    });
    $.export("$summary", "Successfully created comment on request");
    return response;
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
Jira Service Desk	`jiraServiceDesk`	`app`	This component uses the Jira Service Desk app.
Cloud ID	`cloudId`	`string`	Select a value from the drop down menu.
Request ID	`requestId`	`string`	Select a value from the drop down menu.
Comment Body	`body`	`string`	The content of the comment
Public	`isPublic`	`boolean`	Whether the comment is public or not

Action Authentication#

Jira Service Desk uses OAuth authentication. When you connect your Jira Service Desk account, Pipedream will open a popup window where you can sign into Jira Service Desk and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Jira Service Desk API.

Pipedream requests the following authorization scopes when you connect your account:

read:servicedesk-requestmanage:servicedesk-customerwrite:servicedesk-requestread:jira:userread:jira-workread:organization:jira-service-managementread:meoffline_access