Create Comment on Request with Jira Service Desk API on New DynamoDB Stream Event from AWS API

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New DynamoDB Stream Event from the AWS API

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Create Comment on Request with the Jira Service Desk API

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Getting Started#

This integration creates a workflow with a AWS trigger and Jira Service Desk action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the New DynamoDB Stream Event trigger
1. Connect your AWS account
2. Configure timer
3. Select a AWS Region
4. Select a Stream
Configure the Create Comment on Request action
1. Connect your Jira Service Desk account
2. Select a Cloud ID
3. Select a Request ID
4. Configure Comment Body
5. Configure Public
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

New DynamoDB Stream Event on AWS

Description:Emit new event when a DynamoDB stream receives new events. [See the docs here](https://docs.aws.amazon.com/amazondynamodb/latest/APIReference/API_streams_GetRecords.html)

Version:0.0.2

Key:aws-new-dynamodb-stream-event

View on GitHub

AWS Overview#

The AWS API unlocks endless possibilities for automation with Pipedream. With this powerful combo, you can manage your AWS services and resources, automate deployment workflows, process data, and react to events across your AWS infrastructure. Pipedream offers a serverless platform for creating workflows triggered by various events that can execute AWS SDK functions, making it an efficient tool to integrate, automate, and orchestrate tasks across AWS services and other apps.

Trigger Code#

import common from "../../common/common-dynamodb-streams.mjs";

export default {
  ...common,
  key: "aws-new-dynamodb-stream-event",
  name: "New DynamoDB Stream Event",
  description: "Emit new event when a DynamoDB stream receives new events. [See the docs here](https://docs.aws.amazon.com/amazondynamodb/latest/APIReference/API_streams_GetRecords.html)",
  type: "source",
  version: "0.0.2",
  dedupe: "unique",
  props: {
    ...common.props,
    stream: {
      type: "string",
      label: "Stream",
      description: "ARN of the Stream to watch for new events",
      async options({ prevContext }) {
        const {
          streams,
          lastEvaluatedStreamArn,
        } = await this.listEnabledStreams({
          ExclusiveStartStreamArn: prevContext.lastEvaluatedStreamArn,
        });
        const options = streams.map((stream) => ({
          label: `${stream.TableName} - Created ${stream.StreamLabel}`,
          value: stream.StreamArn,
        }));
        return {
          options,
          context: {
            lastEvaluatedStreamArn,
          },
        };
      },
    },
  },
  hooks: {
    async deploy() {
      const { StreamDescription: streamDescription } = await this.listShards({
        StreamArn: this.stream,
      });
      const shardId = streamDescription.Shards[streamDescription.Shards.length - 1].ShardId;
      const { ShardIterator: shardIterator } = await this.getShardIterator({
        ShardId: shardId,
        StreamArn: this.stream,
        ShardIteratorType: "LATEST",
      });
      this._setShardIterator(shardIterator);
    },
  },
  methods: {
    ...common.methods,
    _getShardIterator() {
      return this.db.get("shardIterator");
    },
    _setShardIterator(shardIterator) {
      this.db.set("shardIterator", shardIterator);
    },
    generateMeta({
      eventID, eventName, dynamodb,
    }) {
      return {
        id: eventID,
        summary: `New ${eventName} event`,
        ts: Date.parse(dynamodb.ApproximateCreationDateTime),
      };
    },
  },
  async run() {
    if (!(await this.isStreamEnabled(this.stream))) {
      throw new Error("Stream is no longer enabled.");
    }

    const shardIterator = this._getShardIterator();

    const {
      Records: records, NextShardIterator: nextShardIterator,
    } = await this.getRecords({
      ShardIterator: shardIterator,
    });

    for (const record of records) {
      const meta = this.generateMeta(record);
      this.$emit(record, meta);
    }

    this._setShardIterator(nextShardIterator);
  },
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
AWS	`aws`	`app`	This component uses the AWS app.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
	`timer`	`$.interface.timer`
AWS Region	`region`	`string`	Select a value from the drop down menu.
Stream	`stream`	`string`	Select a value from the drop down menu.

Trigger Authentication#

AWS uses API keys for authentication. When you connect your AWS account, Pipedream securely stores the keys so you can easily authenticate to AWS APIs in both code and no-code steps.

Follow the AWS Instructions for creating an IAM user with an associated access and secret key.

As a best practice, attach the minimum set of IAM permissions necessary to perform the specific task in Pipedream. If your workflow only needs to perform a single API call, you should create a user and associate an IAM group / policy with permission to do only that task. You can create as many linked AWS accounts in Pipedream as you'd like.

Enter your access and secret key below.

About AWS#

Amazon Web Services (AWS) offers reliable, scalable, and inexpensive cloud computing services.

Action#

Create Comment on Request on Jira Service Desk

Description:Create a comment on a customer request. [See the documentation](https://developer.atlassian.com/cloud/jira/service-desk/rest/api-group-request/#api-rest-servicedeskapi-request-issueidorkey-comment-post)

Version:0.0.1

Key:jira_service_desk-create-comment-on-request

View on GitHub

Jira Service Desk Overview#

The Jira Service Desk API allows you to interact programmatically with your support ticket system, enabling the creation, updating, and management of tickets, customers, and service desk configurations. With Pipedream's integration, you can automate workflows by connecting Jira Service Desk to hundreds of other apps, listen to webhooks for real-time triggers, and execute custom logic.

Action Code#

import jiraServiceDesk from "../../jira_service_desk.app.mjs";

export default {
  key: "jira_service_desk-create-comment-on-request",
  name: "Create Comment on Request",
  description: "Create a comment on a customer request. [See the documentation](https://developer.atlassian.com/cloud/jira/service-desk/rest/api-group-request/#api-rest-servicedeskapi-request-issueidorkey-comment-post)",
  version: "0.0.1",
  type: "action",
  props: {
    jiraServiceDesk,
    cloudId: {
      propDefinition: [
        jiraServiceDesk,
        "cloudId",
      ],
    },
    requestId: {
      propDefinition: [
        jiraServiceDesk,
        "requestId",
        ({ cloudId }) => ({
          cloudId,
        }),
      ],
    },
    body: {
      type: "string",
      label: "Comment Body",
      description: "The content of the comment",
    },
    isPublic: {
      type: "boolean",
      label: "Public",
      description: "Whether the comment is public or not",
    },
  },
  async run({ $ }) {
    const {
      cloudId, requestId, body, isPublic,
    } = this;
    const response = await this.jiraServiceDesk.createRequestComment({
      $,
      cloudId,
      requestId,
      data: {
        body,
        public: isPublic,
      },
    });
    $.export("$summary", "Successfully created comment on request");
    return response;
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
Jira Service Desk	`jiraServiceDesk`	`app`	This component uses the Jira Service Desk app.
Cloud ID	`cloudId`	`string`	Select a value from the drop down menu.
Request ID	`requestId`	`string`	Select a value from the drop down menu.
Comment Body	`body`	`string`	The content of the comment
Public	`isPublic`	`boolean`	Whether the comment is public or not

Action Authentication#

Jira Service Desk uses OAuth authentication. When you connect your Jira Service Desk account, Pipedream will open a popup window where you can sign into Jira Service Desk and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Jira Service Desk API.

Pipedream requests the following authorization scopes when you connect your account:

read:servicedesk-requestmanage:servicedesk-customerwrite:servicedesk-requestread:jira:userread:jira-workread:organization:jira-service-managementread:meoffline_access

About Jira Service Desk#

Work with Jira Service Desk-specific entities, such as requests.

More Ways to Connect Jira Service Desk + AWS#

Other Popular Integrations#

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AWS + Jira Service Desk

Create Comment on Request with Jira Service Desk API on New DynamoDB Stream Event from AWS API

Pipedream makes it easy to connect APIs for Jira Service Desk, AWS and 2,400+ other apps remarkably fast.

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

Developers ♥ Pipedream

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