Create Article with Zoho SalesIQ API on New Ticket Comment Added (Instant) from Zendesk API

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New Ticket Comment Added (Instant) from the Zendesk API

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Create Article with the Zoho SalesIQ API

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Getting Started#

This integration creates a workflow with a Zendesk trigger and Zoho SalesIQ action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the New Ticket Comment Added (Instant) trigger
1. Connect your Zendesk account
2. Optional- Select a Trigger Category ID
3. Optional- Configure Custom Subdomain
Configure the Create Article action
1. Connect your Zoho SalesIQ account
2. Select a Screen Name
3. Select a Department
4. Select a Category
5. Configure Title
6. Configure Content
7. Configure Published
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

New Ticket Comment Added (Instant) on Zendesk

Description:Emit new event when a ticket comment has been added

Version:0.0.1

Key:zendesk-new-ticket-comment-added

View on GitHub

Zendesk Overview#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Trigger Code#

import app from "../../zendesk.app.mjs";
import common from "../common/ticket.mjs";

export default {
  ...common,
  name: "New Ticket Comment Added (Instant)",
  key: "zendesk-new-ticket-comment-added",
  type: "source",
  description: "Emit new event when a ticket comment has been added",
  version: "0.0.1",
  dedupe: "unique",
  props: {
    app,
    db: "$.service.db",
    http: "$.interface.http",
    categoryId: {
      propDefinition: [
        app,
        "categoryId",
      ],
    },
    customSubdomain: {
      propDefinition: [
        app,
        "customSubdomain",
      ],
    },
  },
  methods: {
    ...common.methods,
    _getLastTs() {
      return this.db.get("lastTs");
    },
    _setLastTs(ts) {
      this.db.set("lastTs", ts);
    },
    getWebhookName() {
      return "Ticket Comment Added Webhook";
    },
    getTriggerTitle() {
      return "Ticket Comment Added Trigger";
    },
    getTriggerConditions() {
      return {
        all: [
          {
            field: "update_type",
            value: "Change",
          },
        ],
      };
    },
    getTriggerPayload() {
      const payload = common.methods.getTriggerPayload.call(this);
      return {
        ...payload,
        ticketComments: "{{ticket.comments}}",
      };
    },
    convertCommentsToJson(raw) {
      return [
        ...raw.matchAll(/#<Comment (.*?)>/g),
      ].map((match) => {
        const fields = match[1]
          .split(",")
          .map((part) => part.trim())
          .map((pair) => {
            const [
              key,
              value,
            ] = pair.split(/:\s+/);
            // Clean up values: remove extra quotes or cast to appropriate types
            let cleaned = value;
            if (cleaned === "nil") cleaned = null;
            else if (cleaned === "true") cleaned = true;
            else if (cleaned === "false") cleaned = false;
            else if (/^\d+$/.test(cleaned)) cleaned = parseInt(cleaned, 10);
            else if (/^".*"$/.test(cleaned)) cleaned = cleaned.slice(1, -1);
            return [
              key,
              cleaned,
            ];
          });
        return Object.fromEntries(fields);
      });
    },
    isRelevant(payload) {
      const lastTs = this._getLastTs() || 0;
      let maxTs = lastTs;
      const comments = this.convertCommentsToJson(payload.ticketComments);
      for (const comment of comments) {
        const ts = Date.parse(comment.created_at);
        maxTs = Math.max(maxTs, ts);
      }
      this._setLastTs(maxTs);
      return comments.length > 0 && maxTs > lastTs;
    },
    emitEvent(payload) {
      payload.ticketComments = this.convertCommentsToJson(payload.ticketComments);
      for (const comment of payload.ticketComments) {
        const ts = Date.parse(comment.created_at);
        const id = `${payload.ticketId}-${ts}`;
        this.$emit(comment, {
          id,
          summary: comment.value,
          ts,
        });
      }
    },
  },
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Zendesk	`app`	`app`	This component uses the Zendesk app.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
N/A	`http`	`$.interface.http`	This component uses `$.interface.http` to generate a unique URL when the component is first instantiated. Each request to the URL will trigger the `run()` method of the component.
Trigger Category ID	`categoryId`	`string`	Select a value from the drop down menu.
Custom Subdomain	`customSubdomain`	`string`	For Enterprise Zendesk accounts: optionally specify the subdomain to use. This will override the subdomain that was provided when connecting your Zendesk account to Pipedream. For example, if you Zendesk URL is https://examplehelp.zendesk.com, your subdomain is `examplehelp`

Trigger Authentication#

Zendesk uses OAuth authentication. When you connect your Zendesk account, Pipedream will open a popup window where you can sign into Zendesk and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Zendesk API.

Pipedream requests the following authorization scopes when you connect your account:

triggers:writewebhooks:writereadtickets:writetickets:readusers:writeorganizations:readorganizations:write

About Zendesk#

Zendesk is award-winning customer service software trusted by 200K+ customers. Make customers happy via text, mobile, phone, email, live chat, social media.

Action#

Create Article on Zoho SalesIQ

Description:Create a new article. [See the documentation](https://www.zoho.com/salesiq/help/developer-section/create-articles-v2.html)

Version:0.0.1

Key:zoho_salesiq-create-article

View on GitHub

Zoho SalesIQ Overview#

The Zoho SalesIQ API offers a wealth of possibilities for engaging with customers and streamlining sales processes. By leveraging this API in Pipedream, you can craft automated workflows to react to events, manage visitors, and integrate customer interaction data with other services. This could range from triggering actions based on visitor activities to syncing chat transcripts with CRM tools. Pipedream's ability to connect with hundreds of apps allows for creative and powerful automations that can save time and provide valuable insights.

Action Code#

import zohoSalesIQ from "../../zoho_salesiq.app.mjs";

export default {
  key: "zoho_salesiq-create-article",
  name: "Create Article",
  description: "Create a new article. [See the documentation](https://www.zoho.com/salesiq/help/developer-section/create-articles-v2.html)",
  type: "action",
  version: "0.0.1",
  props: {
    zohoSalesIQ,
    screenName: {
      propDefinition: [
        zohoSalesIQ,
        "screenName",
      ],
    },
    departmentId: {
      propDefinition: [
        zohoSalesIQ,
        "departmentId",
        (c) => ({
          screenName: c.screenName,
        }),
      ],
    },
    categoryId: {
      propDefinition: [
        zohoSalesIQ,
        "articleCategoryId",
        (c) => ({
          screenName: c.screenName,
        }),
      ],
    },
    title: {
      type: "string",
      label: "Title",
      description: "The title of the article",
    },
    content: {
      type: "string",
      label: "Content",
      description: "The HTML content available in the article",
    },
    published: {
      type: "boolean",
      label: "Published",
      description: "Specify the publishing status of the article",
    },
  },
  async run({ $ }) {
    const { data } = await this.zohoSalesIQ.createArticle({
      screenName: this.screenName,
      data: {
        category_id: this.categoryId,
        title: this.title,
        content: this.content,
        department_id: this.departmentId,
        published: this.published,
      },
      $,
    });

    $.export("$summary", `Successfully created article with ID ${data.id}.`);

    return data;
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
Zoho SalesIQ	`zohoSalesIQ`	`app`	This component uses the Zoho SalesIQ app.
Screen Name	`screenName`	`string`	Select a value from the drop down menu.
Department	`departmentId`	`string`	Select a value from the drop down menu.
Category	`categoryId`	`string`	Select a value from the drop down menu.
Title	`title`	`string`	The title of the article
Content	`content`	`string`	The HTML content available in the article
Published	`published`	`boolean`	Specify the publishing status of the article

Action Authentication#

Zoho SalesIQ uses OAuth authentication. When you connect your Zoho SalesIQ account, Pipedream will open a popup window where you can sign into Zoho SalesIQ and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Zoho SalesIQ API.

Pipedream requests the following authorization scopes when you connect your account:

SalesIQ.operators.readSalesIQ.portals.readSalesIQ.leadscorerules.readSalesIQ.leadscoreconfigs.readSalesIQ.webhooks.CREATESalesIQ.webhooks.DELETESalesIQ.articles.CREATESalesIQ.feedbacks.READSalesIQ.conversations.READSalesIQ.apps.READSalesIQ.articles.READSalesIQ.departments.READ

About Zoho SalesIQ#

Zoho SalesIQ offers your marketing, sales, and support teams the digital customer engagement tools to communicate with every site visitor at every stage of the customer lifecycle. This all-in-one live chat and analytics platform promotes proactive customer engagement, allowing you to initiate the right kind of conversation at exactly the right time.

More Ways to Connect Zoho SalesIQ + Zendesk#

Other Popular Integrations#

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Create Article with Zoho SalesIQ API on New Ticket Comment Added (Instant) from Zendesk API

Pipedream makes it easy to connect APIs for Zoho SalesIQ, Zendesk and 2,700+ other apps remarkably fast.

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

Developers ♥ Pipedream

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