CloudWatch Logs - Put Log Event with AWS API on New Ticket Create from Snappy API

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New Ticket Create from the Snappy API

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CloudWatch Logs - Put Log Event with the AWS API

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Getting Started#

This integration creates a workflow with a Snappy trigger and AWS action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the New Ticket Create trigger
1. Connect your Snappy account
2. Configure timer
3. Select a Account ID
4. Select a Mailbox ID
Configure the CloudWatch Logs - Put Log Event action
1. Connect your AWS account
2. Select a AWS Region
3. Select a CloudWatch Log Groups
4. Select a CloudWatch Log Streams
5. Configure Message
6. Configure Timestamp
7. Optional- Configure Sequence token
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

New Ticket Create on Snappy

Description:Emit new event on each ticket created.

Version:0.0.1

Key:snappy-new-ticket-created

View on GitHub

Snappy Overview#

Snappy API enables interaction with Snappy, a customer support tool designed to streamline communication and enhance support team efficiency. By leveraging the Snappy API on Pipedream, you can automate ticket management, organize customer inquiries, and orchestrate seamless communication between support staff and customers. With Pipedream's ability to connect to countless services, you can create workflows that react to events in real-time, sync data across platforms, and personalize customer interactions, all in a serverless environment.

Trigger Code#

import common from "../common/common.mjs";

export default {
  ...common,
  name: "New Ticket Create",
  version: "0.0.1",
  key: "snappy-new-ticket-created",
  description: "Emit new event on each ticket created.",
  type: "source",
  dedupe: "unique",
  props: {
    ...common.props,
    mailboxId: {
      propDefinition: [
        common.props.snappy,
        "mailboxId",
        (c) => ({
          accountId: c.accountId,
        }),
      ],
    },
  },
  methods: {
    ...common.methods,
    emitEvent(data) {
      this.$emit(data, {
        id: data.id,
        summary: `New ticket created with ID ${data.id}`,
        ts: data.created_at,
      });
    },
    async getResources(args = {}) {
      return this.snappy.getInboxTickets(args);
    },
  },
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Snappy	`snappy`	`app`	This component uses the Snappy app.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
	`timer`	`$.interface.timer`
Account ID	`accountId`	`string`	Select a value from the drop down menu.
Mailbox ID	`mailboxId`	`string`	Select a value from the drop down menu.

Trigger Authentication#

Snappy uses API keys for authentication. When you connect your Snappy account, Pipedream securely stores the keys so you can easily authenticate to Snappy APIs in both code and no-code steps.

You can retrieve your API key via the Your Settings menu in Snappy. Once there, navigate to the security tab.

About Snappy#

Snappy is a help desk application for managing your email, providing customer self service and efficiently managing all your customer service tickets.

Action#

CloudWatch Logs - Put Log Event on AWS

Description:Uploads a log event to the specified log stream. [See docs](https://docs.aws.amazon.com/AWSJavaScriptSDK/v3/latest/clients/client-cloudwatch-logs/classes/putlogeventscommand.html)

Version:0.1.1

Key:aws-cloudwatch-logs-put-log-event

View on GitHub

AWS Overview#

The AWS API unlocks endless possibilities for automation with Pipedream. With this powerful combo, you can manage your AWS services and resources, automate deployment workflows, process data, and react to events across your AWS infrastructure. Pipedream offers a serverless platform for creating workflows triggered by various events that can execute AWS SDK functions, making it an efficient tool to integrate, automate, and orchestrate tasks across AWS services and other apps.

Action Code#

import common from "../../common/common-cloudwatch-logs.mjs";
import { toSingleLineString } from "../../common/utils.mjs";

export default {
  ...common,
  key: "aws-cloudwatch-logs-put-log-event",
  name: "CloudWatch Logs - Put Log Event",
  description: toSingleLineString(`
    Uploads a log event to the specified log stream.
    [See docs](https://docs.aws.amazon.com/AWSJavaScriptSDK/v3/latest/clients/client-cloudwatch-logs/classes/putlogeventscommand.html)
  `),
  version: "0.1.1",
  type: "action",
  props: {
    aws: common.props.aws,
    region: common.props.region,
    logGroupName: common.props.logGroupName,
    logStreamName: common.props.logStreamName,
    message: {
      type: "string",
      label: "Message",
      description: "The event message",
    },
    timestamp: {
      type: "integer",
      label: "Timestamp",
      description: "The Unix timestamp for when the event occurred, in milliseconds",
    },
    sequenceToken: {
      type: "string",
      label: "Sequence token",
      description: toSingleLineString(`
        The sequence token obtained from the response of the previous \`PutLogEvents\` call.
        An upload in a newly created log stream does not need a sequence token.
        **You can also get the sequence token using \`DescribeLogStreams\`**.
        If you call \`PutLogEvents\` twice within a narrow time period using the same value for sequenceToken,
        both calls might be successful or one might be rejected.
      `),
      optional: true,
    },
  },
  async run({ $ }) {
    const params = {
      logGroupName: this.logGroupName,
      logStreamName: this.logStreamName,
      logEvents: [
        {
          message: this.message,
          timestamp: this.timestamp,
        },
      ],
    };
    if (this.sequenceToken) {
      params.sequenceToken = this.sequenceToken;
    }
    const response = await this.putLogEvents(params);
    if (response.rejectedLogEventsInfo) {
      $.export("$summary", "Log event was rejected");
    } else {
      $.export("$summary", "Successfully stored log");
    }
    return response;
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
AWS	`aws`	`app`	This component uses the AWS app.
AWS Region	`region`	`string`	Select a value from the drop down menu.
CloudWatch Log Groups	`logGroupName`	`string`	Select a value from the drop down menu.
CloudWatch Log Streams	`logStreamName`	`string`	Select a value from the drop down menu.
Message	`message`	`string`	The event message
Timestamp	`timestamp`	`integer`	The Unix timestamp for when the event occurred, in milliseconds
Sequence token	`sequenceToken`	`string`	The sequence token obtained from the response of the previous `PutLogEvents` call. An upload in a newly created log stream does not need a sequence token. You can also get the sequence token using `DescribeLogStreams`. If you call `PutLogEvents` twice within a narrow time period using the same value for sequenceToken, both calls might be successful or one might be rejected.

Action Authentication#

AWS uses API keys for authentication. When you connect your AWS account, Pipedream securely stores the keys so you can easily authenticate to AWS APIs in both code and no-code steps.

Follow the AWS Instructions for creating an IAM user with an associated access and secret key.

As a best practice, attach the minimum set of IAM permissions necessary to perform the specific task in Pipedream. If your workflow only needs to perform a single API call, you should create a user and associate an IAM group / policy with permission to do only that task. You can create as many linked AWS accounts in Pipedream as you'd like.

Enter your access and secret key below.

About AWS#

Amazon Web Services (AWS) offers reliable, scalable, and inexpensive cloud computing services.

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CloudWatch Logs - Put Log Event with AWS API on New Ticket Create from Snappy API

Pipedream makes it easy to connect APIs for AWS, Snappy and 2,400+ other apps remarkably fast.

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

Developers ♥ Pipedream

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