Assign Ticket to Group with Freshdesk API on New Product Created from Mailbluster API

Pipedream makes it easy to connect APIs for Freshdesk, Mailbluster and 2,700+ other apps remarkably fast.

Trigger workflow on

New Product Created from the Mailbluster API

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Assign Ticket to Group with the Freshdesk API

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Getting Started#

This integration creates a workflow with a Mailbluster trigger and Freshdesk action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the New Product Created trigger
1. Connect your Mailbluster account
2. Configure timer
Configure the Assign Ticket to Group action
1. Connect your Freshdesk account
2. Select a Ticket ID
3. Select a Group
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

New Product Created on Mailbluster

Description:Emit new event when a new product is created.

Version:0.0.2

Key:mailbluster-new-product-created

View on GitHub

Mailbluster Overview#

Mailbluster is an API for managing email marketing campaigns, allowing for the creation, sending, and tracking of email newsletters. With Pipedream, you can automate workflows involving Mailbluster to send personalized emails, sync subscriber lists, and analyze campaign performance without the need to write code. By leveraging Pipedream's serverless platform, you can connect Mailbluster with various apps, set up triggers based on certain conditions, and create complex email sequences effortlessly.

Trigger Code#

import { defineSource } from "@pipedream/types";
import common from "../common/base.mjs";
export default defineSource({
    ...common,
    key: "mailbluster-new-product-created",
    name: "New Product Created",
    description: "Emit new event when a new product is created.",
    version: "0.0.2",
    type: "source",
    dedupe: "unique",
    methods: {
        ...common.methods,
        getFunc() {
            return this.mailbluster.listProducts;
        },
        getField() {
            return "products";
        },
        validateKeys(key1, key2) {
            return (key1 > key2);
        },
        getParams() {
            return {
                orderBy: "createdAt",
                orderDir: "desc",
            };
        },
    },
});

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Mailbluster	`mailbluster`	`app`	This component uses the Mailbluster app.
	`timer`	`$.interface.timer`
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.

Trigger Authentication#

Mailbluster uses API keys for authentication. When you connect your Mailbluster account, Pipedream securely stores the keys so you can easily authenticate to Mailbluster APIs in both code and no-code steps.

To retrieve your API keys,

Navigate to your Mailbluster account and sign in
Go to “Settings” > “API keys”

About Mailbluster#

Super cost-effective #Emailmarketing software via AmazonSES.

Action#

Assign Ticket to Group on Freshdesk

Description:Assign a Freshdesk ticket to a specific group [See the documentation](https://developers.freshdesk.com/api/#update_ticket).

Version:0.0.1

Key:freshdesk-assign-ticket-to-group

View on GitHub

Freshdesk Overview#

The Freshdesk API empowers you to interact programmatically with your customer support platform, creating possibilities for automating repetitive tasks, integrating with other services, and enhancing customer experiences. With Pipedream, you can effortlessly connect Freshdesk to a multitude of apps, tapping into triggers and actions that streamline workflows. For instance, you can automate ticket creation, sync customer issues with a CRM, or trigger notifications based on ticket updates, all within a serverless environment.

Action Code#

import freshdesk from "../../freshdesk.app.mjs";

export default {
  key: "freshdesk-assign-ticket-to-group",
  name: "Assign Ticket to Group",
  description: "Assign a Freshdesk ticket to a specific group [See the documentation](https://developers.freshdesk.com/api/#update_ticket).",
  version: "0.0.1",
  type: "action",
  props: {
    freshdesk,
    ticketId: {
      propDefinition: [
        freshdesk,
        "ticketId",
      ],
    },
    group_id: {
      propDefinition: [
        freshdesk,
        "groupId",
      ],
    },
  },
  async run({ $ }) {

    const ticketName = await this.freshdesk.getTicketName(this.ticketId);

    const response = await this.freshdesk._makeRequest({
      $,
      method: "PUT",
      url: `/tickets/${this.ticketId}`,
      data: {
        group_id: this.group_id,
      },
    });

    $.export("$summary",
      `Ticket "${ticketName}" (ID: ${this.ticketId}) assigned to group ${this.group_id}`);

    return response;
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
Freshdesk	`freshdesk`	`app`	This component uses the Freshdesk app.
Ticket ID	`ticketId`	`integer`	Select a value from the drop down menu.
Group	`group_id`	`integer`	Select a value from the drop down menu.