Add Ticket Comment with Zoho Desk API on New Guild Member from Discord Bot API

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New Guild Member from the Discord Bot API

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Add Ticket Comment with the Zoho Desk API

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Getting Started#

This integration creates a workflow with a Discord Bot trigger and Zoho Desk action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the New Guild Member trigger
1. Connect your Discord Bot account
2. Select a Guild
3. Configure timer
Configure the Add Ticket Comment action
1. Connect your Zoho Desk account
2. Select a Organization ID
3. Select a Ticket ID
4. Optional- Configure Content
5. Optional- Configure Is Public
6. Optional- Select a Content Type
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

New Guild Member on Discord Bot

Description:Emit new event for every member added to a guild. [See docs here](https://discord.com/developers/docs/resources/guild#list-guild-members)

Version:0.1.4

Key:discord_bot-new-guild-member

View on GitHub

Discord Bot Overview#

The Discord Bot API unlocks the power to interact with Discord users and channels programmatically, making it possible to automate messages, manage servers, and integrate with other services. With Pipedream's serverless platform, you can create complex workflows that respond to events in Discord, process data, and trigger actions in other apps. This opens up opportunities for community engagement, content moderation, analytics, and more, without the overhead of managing infrastructure.

Trigger Code#

import { DEFAULT_POLLING_SOURCE_TIMER_INTERVAL } from "@pipedream/platform";
import common from "../common.mjs";

export default {
  ...common,
  key: "discord_bot-new-guild-member",
  name: "New Guild Member",
  description: "Emit new event for every member added to a guild. [See docs here](https://discord.com/developers/docs/resources/guild#list-guild-members)",
  type: "source",
  dedupe: "unique",
  version: "0.1.4",
  props: {
    ...common.props,
    db: "$.service.db",
    timer: {
      type: "$.interface.timer",
      default: {
        intervalSeconds: DEFAULT_POLLING_SOURCE_TIMER_INTERVAL,
      },
    },
  },
  async run({ $ }) {
    const { guildId } = this;
    const params = {
      limit: 100,
      after: this._getLastMemberID(),
    };

    while (true) {
      const members = await this.discord.getGuildMembers({
        $,
        guildId,
        params,
      });

      if (members.length === 0) {
        return;
      }

      for (const member of members) {
        const {
          user,
          joined_at: joinedAt,
        } = member;

        params.after = user.id;
        if (user.bot) continue;

        this.$emit(member, {
          summary: `New member: ${user.username}`,
          id: user.id,
          ts: Date.parse(joinedAt),
        });
      }

      this._setLastMemberID(params.after);
    }
  },
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Discord Bot	`discord`	`app`	This component uses the Discord Bot app.
Guild	`guildId`	`string`	Select a value from the drop down menu.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
	`timer`	`$.interface.timer`

Trigger Authentication#

Discord Bot uses API keys for authentication. When you connect your Discord Bot account, Pipedream securely stores the keys so you can easily authenticate to Discord Bot APIs in both code and no-code steps.

This app allows you to use the Discord API using your own Discord bot. If you don't want to use a custom bot, and you just need to use the Discord API, exit this screen and use the Discord app, instead.

If you want to use your own Discord bot, but haven't created one yet, see these instructions or watch this video. You'll need to add this bot to your server(s) to make successful API requests.

Once you've created your bot, you'll find the Bot token within the Bot section of your app. Enter that token below.

About Discord Bot#

Use this app to interact with the Discord API using a bot in your account

Action#

Add Ticket Comment on Zoho Desk

Description:Adds a comment to a ticket. [See the docs here](https://desk.zoho.com/DeskAPIDocument#TicketsComments#TicketsComments_Createticketcomment)

Version:0.0.2

Key:zoho_desk-add-ticket-comment

View on GitHub

Zoho Desk Overview#

Zoho Desk API empowers you to streamline and automate customer service processes. With Pipedream, you can tap into Zoho Desk's capabilities to manage tickets, fetch customer info, and coordinate your support team's efforts. Imagine syncing support tickets to your internal systems, triggering alerts for high-priority issues, or even analyzing support trends over time. Pipedream's serverless platform lets you connect Zoho Desk to hundreds of other apps with minimal hassle, transforming how you attend to customer needs.

Action Code#

import zohoDesk from "../../zoho_desk.app.mjs";

export default {
  key: "zoho_desk-add-ticket-comment",
  name: "Add Ticket Comment",
  description: "Adds a comment to a ticket. [See the docs here](https://desk.zoho.com/DeskAPIDocument#TicketsComments#TicketsComments_Createticketcomment)",
  type: "action",
  version: "0.0.2",
  props: {
    zohoDesk,
    orgId: {
      propDefinition: [
        zohoDesk,
        "orgId",
      ],
    },
    ticketId: {
      propDefinition: [
        zohoDesk,
        "ticketId",
        ({ orgId }) => ({
          orgId,
        }),
      ],
    },
    content: {
      type: "string",
      label: "Content",
      description: "Content of the comment. To retrieve or set user mentions, use this code format: `zsu[@user:{zuid}zsu.`",
      optional: true,
    },
    isPublic: {
      type: "boolean",
      label: "Is Public",
      description: "Key that returns if a comment is public or not. The value of this key can be set only at the time of making a comment.",
      optional: true,
    },
    contentType: {
      type: "string",
      label: "Content Type",
      description: "Used to denote the content-type which maybe `html` or `plainText`. The default type is `html`.",
      options: [
        "html",
        "plainText",
      ],
      optional: true,
    },
  },
  async run({ $ }) {
    const {
      orgId,
      ticketId,
      content,
      isPublic,
      contentType,
    } = this;

    const response = await this.zohoDesk.createTicketComment({
      ticketId,
      headers: {
        orgId,
      },
      data: {
        content,
        isPublic,
        contentType,
      },
    });

    $.export("$summary", `Successfully created a new ticket comment with ID ${response.id}`);

    return response;
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
Zoho Desk	`zohoDesk`	`app`	This component uses the Zoho Desk app.
Organization ID	`orgId`	`string`	Select a value from the drop down menu.
Ticket ID	`ticketId`	`string`	Select a value from the drop down menu.
Content	`content`	`string`	Content of the comment. To retrieve or set user mentions, use this code format: `zsu[@user:{zuid}zsu.`
Is Public	`isPublic`	`boolean`	Key that returns if a comment is public or not. The value of this key can be set only at the time of making a comment.
Content Type	`contentType`	`string`	Select a value from the drop down menu:`htmlplainText`

Action Authentication#

Zoho Desk uses OAuth authentication. When you connect your Zoho Desk account, Pipedream will open a popup window where you can sign into Zoho Desk and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Zoho Desk API.

Pipedream requests the following authorization scopes when you connect your account:

Desk.articles.CREATEDesk.articles.READDesk.articles.UPDATEDesk.basic.CREATEDesk.basic.READDesk.contacts.CREATEDesk.contacts.READDesk.contacts.UPDATEDesk.contacts.WRITEDesk.events.CREATEDesk.events.READDesk.events.UPDATEDesk.events.WRITEDesk.search.READDesk.settings.CREATEDesk.settings.READDesk.settings.UPDATEDesk.settings.WRITEDesk.tasks.CREATEDesk.tasks.READDesk.tasks.UPDATEDesk.tasks.WRITEDesk.tickets.CREATEDesk.tickets.READDesk.tickets.UPDATEDesk.tickets.WRITE

About Zoho Desk#

Omnichannel customer service software to delight and retain customers.

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Add Ticket Comment with Zoho Desk API on New Guild Member from Discord Bot API

Pipedream makes it easy to connect APIs for Zoho Desk, Discord Bot and 2,000+ other apps remarkably fast.

Trusted by 800,000+ developers from startups to Fortune 500 companies

Developers ♥ Pipedream

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