Add Ticket Attachment with Zoho Desk API on New Folder from Zoho WorkDrive API

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New Folder from the Zoho WorkDrive API

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Add Ticket Attachment with the Zoho Desk API

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Getting Started#

This integration creates a workflow with a Zoho WorkDrive trigger and Zoho Desk action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the New Folder trigger
1. Connect your Zoho WorkDrive account
2. Configure Polling interval
3. Select a Team Id
4. Select a Folder Type
5. Select a Folder Id
Configure the Add Ticket Attachment action
1. Connect your Zoho Desk account
2. Select a Organization ID
3. Select a Ticket ID
4. Optional- Configure Is Public
5. Configure File Path or URL
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

New Folder on Zoho WorkDrive

Description:Emit new event when a new folder is created in a specific folder.

Version:0.0.3

Key:zoho_workdrive-new-folder

View on GitHub

Zoho WorkDrive Overview#

The Zoho WorkDrive API interacts with Zoho's cloud-based file management system, enabling automated file and folder operations, team management, and content collaboration. With Pipedream, you can harness this API to create workflows that trigger on specific events, manipulate files and folders, and integrate with other services for a seamless productivity boost.

Trigger Code#

import { DEFAULT_POLLING_SOURCE_TIMER_INTERVAL } from "@pipedream/platform";
import app from "../../zoho_workdrive.app.mjs";
import sampleEmit from "./test-event.mjs";

export default {
  key: "zoho_workdrive-new-folder",
  name: "New Folder",
  version: "0.0.3",
  description: "Emit new event when a new folder is created in a specific folder.",
  type: "source",
  dedupe: "unique",
  props: {
    app,
    db: "$.service.db",
    timer: {
      label: "Polling interval",
      description: "Pipedream will poll the Zoho WorkDrive on this schedule",
      type: "$.interface.timer",
      default: {
        intervalSeconds: DEFAULT_POLLING_SOURCE_TIMER_INTERVAL,
      },
    },
    teamId: {
      propDefinition: [
        app,
        "teamId",
      ],
    },
    folderType: {
      propDefinition: [
        app,
        "folderType",
      ],
    },
    folderId: {
      propDefinition: [
        app,
        "parentId",
        ({
          teamId, folderType,
        }) => ({
          teamId,
          folderType,
        }),
      ],
      label: "Folder Id",
      description: "The unique ID of the folder.",
    },
  },
  methods: {
    _getLastDate() {
      return this.db.get("lastDate") || 0;
    },
    _setLastDate(lastDate) {
      this.db.set("lastDate", lastDate);
    },
    async startEvent(maxResults = 0) {
      const {
        app,
        folderId,
      } = this;

      const lastDate = this._getLastDate();
      let maxDate = lastDate;
      const items = app.paginate({
        fn: app.listFiles,
        maxResults,
        filter: "folder",
        sort: "created_time",
        folderId,
      });

      let responseArray = [];

      for await (const item of items) {
        const createdTime = item.attributes.created_time;
        if (new Date(createdTime) > new Date(lastDate)) {
          responseArray.push(item);
          if (new Date(createdTime) > new Date(maxDate)) {
            maxDate = createdTime;
          }
        }
      }
      this._setLastDate(maxDate);

      for (const item of responseArray) {
        this.$emit(
          item,
          {
            id: item.id,
            summary: `A new folder with id: "${item.id}" was created!`,
            ts: item.attributes.created_time,
          },
        );
      }
    },
  },
  hooks: {
    async deploy() {
      await this.startEvent(25);
    },
  },
  async run() {
    await this.startEvent();
  },
  sampleEmit,
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Zoho WorkDrive	`app`	`app`	This component uses the Zoho WorkDrive app.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
Polling interval	`timer`	`$.interface.timer`	Pipedream will poll the Zoho WorkDrive on this schedule
Team Id	`teamId`	`string`	Select a value from the drop down menu.
Folder Type	`folderType`	`string`	Select a value from the drop down menu.
Folder Id	`folderId`	`string`	Select a value from the drop down menu.

Trigger Authentication#

Zoho WorkDrive uses OAuth authentication. When you connect your Zoho WorkDrive account, Pipedream will open a popup window where you can sign into Zoho WorkDrive and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Zoho WorkDrive API.

Pipedream requests the following authorization scopes when you connect your account:

WorkDrive.files.CREATEWorkDrive.files.READWorkDrive.files.UPDATEWorkDrive.files.DELETEWorkDrive.team.READWorkDrive.teamfolders.READWorkDrive.workspace.CREATEWorkDrive.workspace.UPDATEWorkDrive.workspace.DELETEZohoSearch.securesearch.READZohoFiles.files.READ

About Zoho WorkDrive#

Online file management for teams

Action#

Add Ticket Attachment on Zoho Desk

Description:Attaches a file to a ticket. [See the docs here](https://desk.zoho.com/DeskAPIDocument#TicketAttachments#TicketAttachments_CreateTicketattachment)

Version:0.1.0

Key:zoho_desk-add-ticket-attachment

View on GitHub

Zoho Desk Overview#

Zoho Desk API empowers you to streamline and automate customer service processes. With Pipedream, you can tap into Zoho Desk's capabilities to manage tickets, fetch customer info, and coordinate your support team's efforts. Imagine syncing support tickets to your internal systems, triggering alerts for high-priority issues, or even analyzing support trends over time. Pipedream's serverless platform lets you connect Zoho Desk to hundreds of other apps with minimal hassle, transforming how you attend to customer needs.

Action Code#

import zohoDesk from "../../zoho_desk.app.mjs";
import { getFileStreamAndMetadata } from "@pipedream/platform";
import FormData from "form-data";

export default {
  key: "zoho_desk-add-ticket-attachment",
  name: "Add Ticket Attachment",
  description: "Attaches a file to a ticket. [See the docs here](https://desk.zoho.com/DeskAPIDocument#TicketAttachments#TicketAttachments_CreateTicketattachment)",
  type: "action",
  version: "0.1.0",
  props: {
    zohoDesk,
    orgId: {
      propDefinition: [
        zohoDesk,
        "orgId",
      ],
    },
    ticketId: {
      propDefinition: [
        zohoDesk,
        "ticketId",
        ({ orgId }) => ({
          orgId,
        }),
      ],
    },
    isPublic: {
      type: "boolean",
      label: "Is Public",
      description: "Field that determines whether the attachment is public or private",
      optional: true,
    },
    file: {
      type: "string",
      label: "File Path or URL",
      description: "The file to attach. Provide either a file URL or a path to a file in the `/tmp` directory (for example, `/tmp/myFile.txt`)",
    },
  },
  async run({ $ }) {
    const {
      orgId,
      ticketId,
      isPublic,
      file,
    } = this;

    const data = new FormData();
    const {
      stream, metadata,
    } = await getFileStreamAndMetadata(file);
    data.append("file", stream, {
      contentType: metadata.contentType,
      knownLength: metadata.size,
      filename: metadata.name,
    });

    const response = await this.zohoDesk.createTicketAttachment({
      $,
      ticketId,
      params: {
        isPublic,
      },
      headers: {
        orgId,
        ...data.getHeaders(),
      },
      data,
    });

    $.export("$summary", `Successfully created a new ticket attachment with ID ${response?.id}`);

    return response;
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
Zoho Desk	`zohoDesk`	`app`	This component uses the Zoho Desk app.
Organization ID	`orgId`	`string`	Select a value from the drop down menu.
Ticket ID	`ticketId`	`string`	Select a value from the drop down menu.
Is Public	`isPublic`	`boolean`	Field that determines whether the attachment is public or private
File Path or URL	`file`	`string`	The file to attach. Provide either a file URL or a path to a file in the `/tmp` directory (for example, `/tmp/myFile.txt`)

Action Authentication#

Zoho Desk uses OAuth authentication. When you connect your Zoho Desk account, Pipedream will open a popup window where you can sign into Zoho Desk and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Zoho Desk API.

Pipedream requests the following authorization scopes when you connect your account:

Desk.articles.CREATEDesk.articles.READDesk.articles.UPDATEDesk.basic.CREATEDesk.basic.READDesk.contacts.CREATEDesk.contacts.READDesk.contacts.UPDATEDesk.contacts.WRITEDesk.events.CREATEDesk.events.READDesk.events.UPDATEDesk.events.WRITEDesk.search.READDesk.settings.CREATEDesk.settings.READDesk.settings.UPDATEDesk.settings.WRITEDesk.tasks.CREATEDesk.tasks.READDesk.tasks.UPDATEDesk.tasks.WRITEDesk.tickets.CREATEDesk.tickets.READDesk.tickets.UPDATEDesk.tickets.WRITE

Add Ticket Attachment with Zoho Desk API on New Folder from Zoho WorkDrive API

Pipedream makes it easy to connect APIs for Zoho Desk, Zoho WorkDrive and 2,700+ other apps remarkably fast.

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

Developers ♥ Pipedream

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