Share File or Folder with Google Drive API on Ticket Pending (Instant) from Zendesk API

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Ticket Pending (Instant) from the Zendesk API

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Share File or Folder with the Google Drive API

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Getting Started#

This integration creates a workflow with a Zendesk trigger and Google Drive action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the Ticket Pending (Instant) trigger
1. Connect your Zendesk account
2. Select a Trigger Category ID
3. Optional- Configure Custom Subdomain
4. Optional- Select one or more Fields
5. Optional- Configure JSON Body
Configure the Share File or Folder action
1. Connect your Google Drive account
2. Optional- Select a Drive
3. Optional- Select a File
4. Optional- Select a Folder
5. Select a Type
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

Ticket Pending (Instant) on Zendesk

Description:Emit new event when a ticket has changed to pending status

Version:0.2.2

Key:zendesk-ticket-pended

View on GitHub

Zendesk Overview#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Trigger Code#

import common from "../common/ticket.mjs";

export default {
  ...common,
  name: "Ticket Pending (Instant)",
  key: "zendesk-ticket-pended",
  type: "source",
  description: "Emit new event when a ticket has changed to pending status",
  version: "0.2.2",
  dedupe: "unique",
  methods: {
    ...common.methods,
    getWebhookName() {
      return "Ticket Pending Webhook";
    },
    getTriggerTitle() {
      return "Ticket Pending Trigger";
    },
    getTriggerConditions() {
      return {
        all: [
          {
            field: "update_type",
            value: "Change",
          },
          {
            field: "status",
            operator: "value",
            value: "pending",
          },
        ],
      };
    },
  },
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Zendesk	`app`	`app`	This component uses the Zendesk app.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
N/A	`http`	`$.interface.http`	This component uses `$.interface.http` to generate a unique URL when the component is first instantiated. Each request to the URL will trigger the `run()` method of the component.
Trigger Category ID	`categoryId`	`string`	Select a value from the drop down menu.
Custom Subdomain	`customSubdomain`	`string`	For Enterprise Zendesk accounts: optionally specify the subdomain to use. This will override the subdomain that was provided when connecting your Zendesk account to Pipedream. For example, if you Zendesk URL is https://examplehelp.zendesk.com, your subdomain is `examplehelp`
Fields	`fields`	`string[]`	Select a value from the drop down menu.
JSON Body	`jsonBody`	`string`	Custom JSON Body of the incoming payload. Setting `jsonBody` will overwrite the `fields` prop

Trigger Authentication#

Zendesk uses OAuth authentication. When you connect your Zendesk account, Pipedream will open a popup window where you can sign into Zendesk and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Zendesk API.

Pipedream requests the following authorization scopes when you connect your account:

triggers:writewebhooks:writereadtickets:writetickets:readusers:writeorganizations:readorganizations:write

About Zendesk#

Zendesk is award-winning customer service software trusted by 200K+ customers. Make customers happy via text, mobile, phone, email, live chat, social media.

Action#

Share File or Folder on Google Drive

Description:Add a [sharing permission](https://support.google.com/drive/answer/7166529) to the sharing preferences of a file or folder and provide a sharing URL. [See the documentation](https://developers.google.com/drive/api/v3/reference/permissions/create)

Version:0.1.9

Key:google_drive-add-file-sharing-preference

View on GitHub

Google Drive Overview#

The Google Drive API on Pipedream allows you to automate various file management tasks, such as creating, reading, updating, and deleting files within your Google Drive. You can also share files, manage permissions, and monitor changes to files and folders. This opens up possibilities for creating workflows that seamlessly integrate with other apps and services, streamlining document handling, backup processes, and collaborative workflows.

Action Code#

import { ConfigurationError } from "@pipedream/platform";
import {
  GOOGLE_DRIVE_GRANTEE_DOMAIN,
  GOOGLE_DRIVE_GRANTEE_GROUP,
  GOOGLE_DRIVE_GRANTEE_USER,
  GOOGLE_DRIVE_ROLE_OPTIONS,
  GOOGLE_DRIVE_ROLE_OPTION_FILEORGANIZER,
  GOOGLE_DRIVE_ROLE_WRITER,
} from "../../common/constants.mjs";
import googleDrive from "../../google_drive.app.mjs";

/**
 * Uses Google Drive API to create a permission for a file. The role granted by
 * the permission is one of `owner`,`organizer`,`fileOrganizer`,
 * `writer`,`commenter`, `reader`. See the [Google Drive API Reference for
 * Permissions](https://bit.ly/2XKKG1X) for more information.
 */
export default {
  key: "google_drive-add-file-sharing-preference",
  name: "Share File or Folder",
  description:
    "Add a [sharing permission](https://support.google.com/drive/answer/7166529) to the sharing preferences of a file or folder and provide a sharing URL. [See the documentation](https://developers.google.com/drive/api/v3/reference/permissions/create)",
  version: "0.1.9",
  type: "action",
  props: {
    googleDrive,
    drive: {
      propDefinition: [
        googleDrive,
        "watchedDrive",
      ],
      optional: true,
    },
    fileId: {
      propDefinition: [
        googleDrive,
        "fileId",
        (c) => ({
          drive: c.drive,
        }),
      ],
      optional: true,
      description: "The file to share. You must specify either a file or a folder.",
    },
    folderId: {
      propDefinition: [
        googleDrive,
        "folderId",
        (c) => ({
          drive: c.drive,
        }),
      ],
      optional: true,
      description: "The folder to share. You must specify either a file or a folder.",
    },
    type: {
      propDefinition: [
        googleDrive,
        "type",
      ],
      reloadProps: true,
    },
  },
  async additionalProps() {
    const obj = {};
    const {
      fileId, folderId, type,
    } = this;
    if (!(fileId || folderId) || !type) return obj;

    const emailAddress = {
      type: "string",
      label: "Email Address",
      description:
        "Enter the email address of the user that you'd like to share the file or folder with (e.g. `alex@altostrat.com`).",
    };

    switch (type) {
    case GOOGLE_DRIVE_GRANTEE_DOMAIN:
      obj.domain = {
        type: "string",
        label: "Domain",
        description:
            "Enter the domain of the G Suite organization that you'd like to share the file or folder with (e.g. `altostrat.com`). All G Suite organization users under this domain will have access to the file you share.",
      };
      break;
    case GOOGLE_DRIVE_GRANTEE_GROUP:
      obj.emailAddress = {
        ...emailAddress,
        description:
            "Enter the email address of the group that you'd like to share the file or folder with (e.g. `hiking-club@altostrat.com`)",
      };
      break;
    case GOOGLE_DRIVE_GRANTEE_USER:
      obj.emailAddress = emailAddress;
      break;

    default:
      break;
    }

    const isFolder = !!folderId;
    const options = GOOGLE_DRIVE_ROLE_OPTIONS;

    if (isFolder) {
      const writerOpt = options.find(({ value }) => value === GOOGLE_DRIVE_ROLE_WRITER);
      writerOpt.label = writerOpt.label.replace(/Writer/, "Contributor");
      options.push(GOOGLE_DRIVE_ROLE_OPTION_FILEORGANIZER);
    }

    return {
      ...obj,
      role: {
        type: "string",
        label: "Role",
        description: "The role granted by this permission",
        options,
      },
    };
  },
  async run({ $ }) {
    const {
      fileId, folderId, role, type, domain, emailAddress,
    } = this;
    if (!(fileId || folderId)) {
      throw new ConfigurationError("You must specify either a file or a folder");
    }
    // Create the permission for the file
    await this.googleDrive.createPermission(folderId ?? fileId, {
      role,
      type,
      domain,
      emailAddress,
    });

    // Get the file to get the `webViewLink` sharing URL
    const resp = await this.googleDrive.getFile(folderId ?? fileId);
    const webViewLink = resp.webViewLink;
    $.export(
      "$summary",
      `Successfully shared ${folderId
        ? "folder"
        : "file"} "${resp.name}" with ${type} "${
        emailAddress ?? domain ?? ""
      }" with role '${role}'`,
    );
    return webViewLink;
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
Google Drive	`googleDrive`	`app`	This component uses the Google Drive app.
Drive	`drive`	`string`	Select a value from the drop down menu.
File	`fileId`	`string`	Select a value from the drop down menu.
Folder	`folderId`	`string`	Select a value from the drop down menu.
Type	`type`	`string`	Select a value from the drop down menu:`usergroupdomainanyone`

Action Authentication#

Google Drive uses OAuth authentication. When you connect your Google Drive account, Pipedream will open a popup window where you can sign into Google Drive and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Google Drive API.

Pipedream requests the following authorization scopes when you connect your account:

https://www.googleapis.com/auth/drive

Share File or Folder with Google Drive API on Ticket Pending (Instant) from Zendesk API

Pipedream makes it easy to connect APIs for Google Drive, Zendesk and 2,400+ other apps remarkably fast.

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

Developers ♥ Pipedream

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