Create Ticket with Zendesk API on Changes to Specific Files (Shared Drive) from Google Drive API

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Changes to Specific Files (Shared Drive) from the Google Drive API

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Create Ticket with the Zendesk API

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Getting Started#

This integration creates a workflow with a Google Drive trigger and Zendesk action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the Changes to Specific Files (Shared Drive) trigger
1. Connect your Google Drive account
2. Select a Drive
3. Configure Push notification renewal schedule
4. Select one or more Files
5. Configure intervalAlert
6. Optional- Configure Minimum Interval Per File
Configure the Create Ticket action
1. Connect your Zendesk account
2. Configure Comment body
3. Optional- Select a Ticket Priority
4. Optional- Configure Ticket Subject
5. Optional- Select a Ticket Status
6. Optional- Configure Custom Subdomain
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

Changes to Specific Files (Shared Drive) on Google Drive

Description:Watches for changes to specific files in a shared drive, emitting an event when a change is made to one of those files

Version:0.2.3

Key:google_drive-changes-to-specific-files-shared-drive

View on GitHub

Google Drive Overview#

The Google Drive API on Pipedream allows you to automate various file management tasks, such as creating, reading, updating, and deleting files within your Google Drive. You can also share files, manage permissions, and monitor changes to files and folders. This opens up possibilities for creating workflows that seamlessly integrate with other apps and services, streamlining document handling, backup processes, and collaborative workflows.

Trigger Code#

// This source processes changes to specific files in a user's Google Drive,
// implementing strategy enumerated in the Push Notifications API docs:
// https://developers.google.com/drive/api/v3/push .
//
// This source has two interfaces:
//
// 1) The HTTP requests tied to changes in files in the user's Google Drive
// 2) A timer that runs on regular intervals, renewing the notification channel as needed

import common from "../common-webhook.mjs";
import sampleEmit from "./test-event.mjs";

import {
  GOOGLE_DRIVE_NOTIFICATION_CHANGE,
  GOOGLE_DRIVE_NOTIFICATION_ADD,
  GOOGLE_DRIVE_NOTIFICATION_UPDATE,
} from "../../common/constants.mjs";
import commonDedupeChanges from "../common-dedupe-changes.mjs";

/**
 * This source uses the Google Drive API's
 * {@link https://developers.google.com/drive/api/v3/reference/changes/watch changes: watch}
 * endpoint to subscribe to changes to the user's drive or a shard drive.
 */
export default {
  ...common,
  key: "google_drive-changes-to-specific-files-shared-drive",
  name: "Changes to Specific Files (Shared Drive)",
  description: "Watches for changes to specific files in a shared drive, emitting an event when a change is made to one of those files",
  version: "0.2.3",
  type: "source",
  // Dedupe events based on the "x-goog-message-number" header for the target channel:
  // https://developers.google.com/drive/api/v3/push#making-watch-requests
  dedupe: "unique",
  props: {
    ...common.props,
    files: {
      type: "string[]",
      label: "Files",
      description: "The files you want to watch for changes.",
      options({ prevContext }) {
        const { nextPageToken } = prevContext;
        return this.googleDrive.listFilesOptions(nextPageToken, this.getListFilesOpts());
      },
    },
    ...commonDedupeChanges.props,
  },
  hooks: {
    async deploy() {
      const daysAgo = new Date();
      daysAgo.setDate(daysAgo.getDate() - 30);
      const timeString = daysAgo.toISOString();

      const args = this.getListFilesOpts({
        q: `mimeType != "application/vnd.google-apps.folder" and modifiedTime > "${timeString}" and trashed = false`,
        fields: "files",
        pageSize: 5,
      });

      const { files } = await this.googleDrive.listFilesInPage(null, args);

      this.processChanges(files);
    },
    ...common.hooks,
  },
  methods: {
    ...common.methods,
    getUpdateTypes() {
      return [
        GOOGLE_DRIVE_NOTIFICATION_ADD,
        GOOGLE_DRIVE_NOTIFICATION_CHANGE,
        GOOGLE_DRIVE_NOTIFICATION_UPDATE,
      ];
    },
    generateMeta(data, headers) {
      const {
        id: fileId,
        name: fileName,
        modifiedTime: tsString,
      } = data;
      const ts = Date.parse(tsString);
      const eventId = headers && headers["x-goog-message-number"];
      const resourceState = headers && headers["x-goog-resource-state"];

      const summary = resourceState
        ? `${resourceState.toUpperCase()} - ${fileName || "Untitled"}`
        : fileName || "Untitled";

      return {
        id: `${fileId}-${eventId || ts}`,
        summary,
        ts,
      };
    },
    isFileRelevant(file) {
      return this.files.includes(file.id);
    },
    getChanges(headers) {
      if (!headers) {
        return {
          change: { },
        };
      }
      return {
        change: {
          state: headers["x-goog-resource-state"],
          resourceURI: headers["x-goog-resource-uri"],
          changed: headers["x-goog-changed"], // "Additional details about the changes. Possible values: content, parents, children, permissions"
        },
      };
    },
    processChange(file, headers) {
      const changes = this.getChanges(headers);
      const eventToEmit = {
        file,
        ...changes,
      };
      const meta = this.generateMeta(file, headers);
      this.$emit(eventToEmit, meta);
    },
    processChanges(changedFiles, headers) {
      console.log(`Processing ${changedFiles.length} changed files`);
      console.log(`Changed files: ${JSON.stringify(changedFiles, null, 2)}!!!`);
      console.log(`Files: ${this.files}!!!`);

      const filteredFiles = this.checkMinimumInterval(changedFiles);
      for (const file of filteredFiles) {
        if (!this.isFileRelevant(file)) {
          console.log(`Skipping event for irrelevant file ${file.id}`);
          continue;
        }
        this.processChange(file, headers);
      }
    },
  },
  sampleEmit,
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Google Drive	`googleDrive`	`app`	This component uses the Google Drive app.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
N/A	`http`	`$.interface.http`	This component uses `$.interface.http` to generate a unique URL when the component is first instantiated. Each request to the URL will trigger the `run()` method of the component.
Drive	`drive`	`string`	Select a value from the drop down menu.
Push notification renewal schedule	`timer`	`$.interface.timer`	The Google Drive API requires occasional renewal of push notification subscriptions. This runs in the background, so you should not need to modify this schedule.
Files	`files`	`string[]`	Select a value from the drop down menu.
Minimum Interval Per File	`perFileInterval`	`integer`	How many minutes to wait until the same file can emit another event. If set to `0`, this interval is disabled and all events will be emitted.

Trigger Authentication#

Google Drive uses OAuth authentication. When you connect your Google Drive account, Pipedream will open a popup window where you can sign into Google Drive and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Google Drive API.

Pipedream requests the following authorization scopes when you connect your account:

https://www.googleapis.com/auth/drive

About Google Drive#

Google Drive is a file storage and synchronization service which allows you to create and share your work online, and access your documents from anywhere.

Action#

Create Ticket on Zendesk

Description:Creates a ticket. [See the documentation](https://developer.zendesk.com/api-reference/ticketing/tickets/tickets/#create-ticket).

Version:0.1.2

Key:zendesk-create-ticket

View on GitHub

Zendesk Overview#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Action Code#

import app from "../../zendesk.app.mjs";

export default {
  key: "zendesk-create-ticket",
  name: "Create Ticket",
  description: "Creates a ticket. [See the documentation](https://developer.zendesk.com/api-reference/ticketing/tickets/tickets/#create-ticket).",
  type: "action",
  version: "0.1.2",
  props: {
    app,
    ticketCommentBody: {
      propDefinition: [
        app,
        "ticketCommentBody",
      ],
    },
    ticketPriority: {
      propDefinition: [
        app,
        "ticketPriority",
      ],
    },
    ticketSubject: {
      propDefinition: [
        app,
        "ticketSubject",
      ],
    },
    ticketStatus: {
      propDefinition: [
        app,
        "ticketStatus",
      ],
    },
    customSubdomain: {
      propDefinition: [
        app,
        "customSubdomain",
      ],
    },
  },
  methods: {
    createTicket(args = {}) {
      return this.app.create({
        path: "/tickets",
        ...args,
      });
    },
  },
  async run({ $: step }) {
    const {
      ticketCommentBody,
      ticketPriority,
      ticketSubject,
      ticketStatus,
      customSubdomain,
    } = this;

    const response = await this.createTicket({
      step,
      customSubdomain,
      data: {
        ticket: {
          comment: {
            body: ticketCommentBody,
          },
          priority: ticketPriority,
          subject: ticketSubject,
          status: ticketStatus,
        },
      },
    });

    step.export("$summary", `Successfully created ticket with ID ${response.ticket.id}`);

    return response;
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
Zendesk	`app`	`app`	This component uses the Zendesk app.
Comment body	`ticketCommentBody`	`string`	The body of the comment.
Ticket Priority	`ticketPriority`	`string`	Select a value from the drop down menu:`urgenthighnormallow`
Ticket Subject	`ticketSubject`	`string`	The subject of the ticket.
Ticket Status	`ticketStatus`	`string`	Select a value from the drop down menu:`newopenpendingholdsolvedclosed`
Custom Subdomain	`customSubdomain`	`string`	For Enterprise Zendesk accounts: optionally specify the subdomain to use. This will override the subdomain that was provided when connecting your Zendesk account to Pipedream. For example, if you Zendesk URL is https://examplehelp.zendesk.com, your subdomain is `examplehelp`

Action Authentication#

Zendesk uses OAuth authentication. When you connect your Zendesk account, Pipedream will open a popup window where you can sign into Zendesk and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Zendesk API.

Pipedream requests the following authorization scopes when you connect your account:

triggers:writewebhooks:writereadtickets:writetickets:readusers:writeorganizations:readorganizations:write

About Zendesk#

Zendesk is award-winning customer service software trusted by 200K+ customers. Make customers happy via text, mobile, phone, email, live chat, social media.

More Ways to Connect Zendesk + Google Drive#

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Create Ticket with Zendesk API on Changes to Specific Files (Shared Drive) from Google Drive API

Pipedream makes it easy to connect APIs for Zendesk, Google Drive and 2,400+ other apps remarkably fast.

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

Developers ♥ Pipedream

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