Create Row with Zoho Sheet API on New Ticket Status Change from Zoho Desk API

Pipedream makes it easy to connect APIs for Zoho Sheet, Zoho Desk and 2,700+ other apps remarkably fast.

Trigger workflow on

New Ticket Status Change from the Zoho Desk API

Next, do this

Create Row with the Zoho Sheet API

No credit card required

▶

Watch us build a workflow

8 min

Watch now ➜

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

Developers ♥ Pipedream

Getting Started#

This integration creates a workflow with a Zoho Desk trigger and Zoho Sheet action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the New Ticket Status Change trigger
1. Connect your Zoho Desk account
2. Configure Polling schedule
3. Select a Organization ID
4. Select a Status
Configure the Create Row action
1. Connect your Zoho Sheet account
2. Select a Worksheet
3. Select a Worksheet
4. Optional- Configure Header Row
5. Configure JSON Data
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

New Ticket Status Change on Zoho Desk

Description:Emit new event when a status ticket is changed. [See the docs here](https://desk.zoho.com/DeskAPIDocument#Tickets#Tickets_Listalltickets)

Version:0.0.3

Key:zoho_desk-changed-ticket-status

View on GitHub

Zoho Desk Overview#

Zoho Desk API empowers you to streamline and automate customer service processes. With Pipedream, you can tap into Zoho Desk's capabilities to manage tickets, fetch customer info, and coordinate your support team's efforts. Imagine syncing support tickets to your internal systems, triggering alerts for high-priority issues, or even analyzing support trends over time. Pipedream's serverless platform lets you connect Zoho Desk to hundreds of other apps with minimal hassle, transforming how you attend to customer needs.

Trigger Code#

import common from "../common.mjs";

export default {
  ...common,
  key: "zoho_desk-changed-ticket-status",
  name: "New Ticket Status Change",
  description: "Emit new event when a status ticket is changed. [See the docs here](https://desk.zoho.com/DeskAPIDocument#Tickets#Tickets_Listalltickets)",
  type: "source",
  version: "0.0.3",
  dedupe: "unique",
  props: {
    ...common.props,
    orgId: {
      propDefinition: [
        common.props.zohoDesk,
        "orgId",
      ],
    },
    status: {
      propDefinition: [
        common.props.zohoDesk,
        "ticketStatus",
      ],
    },
  },
  methods: {
    ...common.methods,
    getResourceFn() {
      return this.zohoDesk.searchTickets;
    },
    getResourceFnArgs() {
      return {
        headers: {
          orgId: this.orgId,
        },
        params: {
          sortBy: "modifiedTime", // relevance | modifiedTime | createdTime | customerResponseTime
          status: this.status,
        },
      };
    },
    resourceFilter(resource) {
      const lastUpdatedAt = this.getLastUpdatedAt() || 0;
      return Date.parse(resource.modifiedTime) > lastUpdatedAt;
    },
    generateMeta(resource) {
      const ts = Date.parse(resource.modifiedTime);
      return {
        id: `${resource.id}-${ts}`,
        ts,
        summary: `Ticket ID ${resource.id}`,
      };
    },
  },
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Zoho Desk	`zohoDesk`	`app`	This component uses the Zoho Desk app.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
Polling schedule	`timer`	`$.interface.timer`	How often to poll the Zoho Desk API
Organization ID	`orgId`	`string`	Select a value from the drop down menu.
Status	`status`	`string`	Select a value from the drop down menu.

Trigger Authentication#

Zoho Desk uses OAuth authentication. When you connect your Zoho Desk account, Pipedream will open a popup window where you can sign into Zoho Desk and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Zoho Desk API.

Pipedream requests the following authorization scopes when you connect your account:

Desk.articles.CREATEDesk.articles.READDesk.articles.UPDATEDesk.basic.CREATEDesk.basic.READDesk.contacts.CREATEDesk.contacts.READDesk.contacts.UPDATEDesk.contacts.WRITEDesk.events.CREATEDesk.events.READDesk.events.UPDATEDesk.events.WRITEDesk.search.READDesk.settings.CREATEDesk.settings.READDesk.settings.UPDATEDesk.settings.WRITEDesk.tasks.CREATEDesk.tasks.READDesk.tasks.UPDATEDesk.tasks.WRITEDesk.tickets.CREATEDesk.tickets.READDesk.tickets.UPDATEDesk.tickets.WRITE

About Zoho Desk#

Omnichannel customer service software to delight and retain customers.

Action#

Create Row on Zoho Sheet

Description:Creates a new row in the specified worksheet. [See the documentation](https://www.zoho.com/sheet/help/api/v2/)

Version:0.0.1

Key:zoho_sheet-create-row

View on GitHub

Zoho Sheet Overview#

The Zoho Sheet API allows you to manipulate spreadsheet data programmatically. Imagine harnessing this functionality within Pipedream's ecosystem, where you can automate data flows, sync information across platforms, and generate reports with ease. With Pipedream, you can trigger workflows using events from numerous apps, fetch or push data to Zoho Sheet, analyze or transform this data, and even automate notifications based on the results.

Action Code#

import { parseObject } from "../../common/utils.mjs";
import zohoSheet from "../../zoho_sheet.app.mjs";

export default {
  key: "zoho_sheet-create-row",
  name: "Create Row",
  description: "Creates a new row in the specified worksheet. [See the documentation](https://www.zoho.com/sheet/help/api/v2/)",
  version: "0.0.1",
  type: "action",
  props: {
    zohoSheet,
    workbookId: {
      propDefinition: [
        zohoSheet,
        "workbookId",
      ],
    },
    worksheet: {
      propDefinition: [
        zohoSheet,
        "worksheet",
        ({ workbookId }) => ({
          workbookId,
        }),
      ],
    },
    headerRow: {
      type: "integer",
      label: "Header Row",
      description: "Default value is 1. This can be mentioned if the table header is not in the first row of the worksheet.",
      optional: true,
    },
    data: {
      propDefinition: [
        zohoSheet,
        "data",
      ],
    },
  },
  async run({ $ }) {
    const response = await this.zohoSheet.createRow({
      $,
      workbookId: this.workbookId,
      data: {
        worksheet_id: this.worksheet,
        header_row: this.headerRow || 1,
        json_data: JSON.stringify(parseObject(this.data)),
      },
    });

    $.export("$summary", `Successfully created a row in the worksheet: ${response.sheet_name}`);
    return response;
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
Zoho Sheet	`zohoSheet`	`app`	This component uses the Zoho Sheet app.
Worksheet	`workbookId`	`string`	Select a value from the drop down menu.
Worksheet	`worksheet`	`string`	Select a value from the drop down menu.
Header Row	`headerRow`	`integer`	Default value is 1. This can be mentioned if the table header is not in the first row of the worksheet.
JSON Data	`data`	`string[]`	An array of objects of the data for the row content, including the column headers as keys. Example: {"Name":"Joe","Region":"South","Units":284}

Action Authentication#

Zoho Sheet uses OAuth authentication. When you connect your Zoho Sheet account, Pipedream will open a popup window where you can sign into Zoho Sheet and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Zoho Sheet API.

Pipedream requests the following authorization scopes when you connect your account:

ZohoSheet.dataAPI.UPDATEZohoSheet.dataAPI.READ

Create Row with Zoho Sheet API on New Ticket Status Change from Zoho Desk API

Pipedream makes it easy to connect APIs for Zoho Sheet, Zoho Desk and 2,700+ other apps remarkably fast.

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

Developers ♥ Pipedream

1-24of2,700+apps by most popular

1
-
24
of
2,700+
apps by most popular