Send any HTTP Request with HTTP / Webhook API on New Ticket Attachment from Zoho Desk API

Pipedream makes it easy to connect APIs for HTTP / Webhook, Zoho Desk and 2,800+ other apps remarkably fast.

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New Ticket Attachment from the Zoho Desk API

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Send any HTTP Request with the HTTP / Webhook API

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Getting Started#

This integration creates a workflow with a Zoho Desk trigger and HTTP / Webhook action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the New Ticket Attachment trigger
1. Connect your Zoho Desk account
2. Configure Polling schedule
3. Select a Organization ID
4. Select a Ticket ID
5. Optional- Configure Include Link
6. Optional- Configure dir
Configure the Send any HTTP Request action
1. Connect your HTTP / Webhook account
2. Configure HTTP Request Configuration
3. Optional- Configure Include Response Headers
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

New Ticket Attachment on Zoho Desk

Description:Emit new event when a new ticket attachment is created. [See the docs here](https://desk.zoho.com/DeskAPIDocument#TicketAttachments#TicketAttachments_Listticketattachments)

Version:0.1.0

Key:zoho_desk-new-ticket-attachment

View on GitHub

Zoho Desk Overview#

Zoho Desk API empowers you to streamline and automate customer service processes. With Pipedream, you can tap into Zoho Desk's capabilities to manage tickets, fetch customer info, and coordinate your support team's efforts. Imagine syncing support tickets to your internal systems, triggering alerts for high-priority issues, or even analyzing support trends over time. Pipedream's serverless platform lets you connect Zoho Desk to hundreds of other apps with minimal hassle, transforming how you attend to customer needs.

Trigger Code#

import common from "../common/common-polling.mjs";
import { Readable } from "stream";
import { fileTypeFromBuffer } from "file-type";

export default {
  ...common,
  key: "zoho_desk-new-ticket-attachment",
  name: "New Ticket Attachment",
  description: "Emit new event when a new ticket attachment is created. [See the docs here](https://desk.zoho.com/DeskAPIDocument#TicketAttachments#TicketAttachments_Listticketattachments)",
  type: "source",
  version: "0.1.0",
  dedupe: "unique",
  props: {
    ...common.props,
    orgId: {
      propDefinition: [
        common.props.zohoDesk,
        "orgId",
      ],
    },
    ticketId: {
      propDefinition: [
        common.props.zohoDesk,
        "ticketId",
        ({ orgId }) => ({
          orgId,
        }),
      ],
    },
    includeLink: {
      label: "Include Link",
      type: "boolean",
      description: "Upload attachment to your File Stash and emit temporary download link to the file. See [the docs](https://pipedream.com/docs/connect/components/files) to learn more about working with files in Pipedream.",
      default: false,
      optional: true,
    },
    dir: {
      type: "dir",
      accessMode: "write",
      optional: true,
    },
  },
  methods: {
    ...common.methods,
    getResourceFn() {
      return this.zohoDesk.getTicketAttachments;
    },
    getResourceFnArgs() {
      return {
        ticketId: this.ticketId,
        headers: {
          orgId: this.orgId,
        },
        params: {
          sortBy: "createdTime",
        },
      };
    },
    resourceFilter(resource) {
      const lastCreatedAt = this.getLastCreatedAt() || 0;
      return Date.parse(resource.createdTime) > lastCreatedAt;
    },
    generateMeta(resource) {
      return {
        id: resource.id,
        ts: Date.parse(resource.createdTime),
        summary: `Ticket Attachment ID ${resource.id}`,
      };
    },
    async stashFile(resource) {
      const response = await this.zohoDesk.makeRequest({
        url: resource.href,
        responseType: "arraybuffer",
      });
      const buffer = Buffer.from(response);
      const filepath = `${resource.id}/${resource.name}`;
      const type = await fileTypeFromBuffer(buffer);
      const file = await this.dir.open(filepath).fromReadableStream(
        Readable.from(buffer),
        type?.mime,
        buffer.length,
      );
      return await file.withoutPutUrl().withGetUrl();
    },
    async processEvent(resource) {
      if (this.includeLink) {
        resource.file = await this.stashFile(resource);
      }
      const meta = this.generateMeta(resource);
      this.$emit(resource, meta);
    },
  },
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Zoho Desk	`zohoDesk`	`app`	This component uses the Zoho Desk app.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
Polling schedule	`timer`	`$.interface.timer`	How often to poll the Zoho Desk API
Organization ID	`orgId`	`string`	Select a value from the drop down menu.
Ticket ID	`ticketId`	`string`	Select a value from the drop down menu.
Include Link	`includeLink`	`boolean`	Upload attachment to your File Stash and emit temporary download link to the file. See the docs to learn more about working with files in Pipedream.
	`dir`	`dir`

Trigger Authentication#

Zoho Desk uses OAuth authentication. When you connect your Zoho Desk account, Pipedream will open a popup window where you can sign into Zoho Desk and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Zoho Desk API.

Pipedream requests the following authorization scopes when you connect your account:

Desk.articles.CREATEDesk.articles.READDesk.articles.UPDATEDesk.basic.CREATEDesk.basic.READDesk.contacts.CREATEDesk.contacts.READDesk.contacts.UPDATEDesk.contacts.WRITEDesk.events.CREATEDesk.events.READDesk.events.UPDATEDesk.events.WRITEDesk.search.READDesk.settings.CREATEDesk.settings.READDesk.settings.UPDATEDesk.settings.WRITEDesk.tasks.CREATEDesk.tasks.READDesk.tasks.UPDATEDesk.tasks.WRITEDesk.tickets.CREATEDesk.tickets.READDesk.tickets.UPDATEDesk.tickets.WRITE

About Zoho Desk#

Omnichannel customer service software to delight and retain customers.

Action#

Send any HTTP Request on HTTP / Webhook

Description:Send an HTTP request using any method and URL. Optionally configure query string parameters, headers, and basic auth.

Version:1.1.1

Key:http-custom-request

View on GitHub

HTTP / Webhook Overview#

Build, test, and send HTTP requests without code using your Pipedream workflows. The HTTP / Webhook action is a tool to build HTTP requests with a Postman-like graphical interface.

Point and click HTTP requests

Define the target URL, HTTP verb, headers, query parameters, and payload body without writing custom code.

$A screenshot of Pipedream's HTTP Request Configuration interface with a GET request type selected. The request URL is set to 'https://api.openai.com/v1/models'. The 'Auth' tab is highlighted, indicating that authentication is required for this request. In the headers section, there are two headers configured: 'User-Agent' is set to 'pipedream/1', and 'Authorization' is set to 'Bearer {{openai_api_key}}', showing how the OpenAI account's API key is dynamically inserted into the headers to handle authentication automatically.$

Here's an example workflow that uses the HTTP / Webhook action to send an authenticated API request to OpenAI.

Focus on integrating, not authenticating

This action can also use your connected accounts with third-party APIs. Selecting an integrated app will automatically update the request’s headers to authenticate with the app properly, and even inject your token dynamically.

Pipedream integrates with thousands of APIs, but if you can’t find a Pipedream integration simply use Environment Variables in your request headers to authenticate with.

Compatible with no code actions or Node.js and Python

The HTTP/Webhook action exports HTTP response data for use in subsequent workflow steps, enabling easy data transformation, further API calls, database storage, and more.

Response data is available for both coded (Node.js, Python) and no-code steps within your workflow.

Action Code#

import http from "../../http.app.mjs";

export default {
  key: "http-custom-request",
  name: "Send any HTTP Request",
  description: "Send an HTTP request using any method and URL. Optionally configure query string parameters, headers, and basic auth.",
  type: "action",
  version: "1.1.1",
  props: {
    http,
    httpRequest: {
      propDefinition: [
        http,
        "httpRequest",
      ],
    },
    includeHeaders: {
      type: "boolean",
      label: "Include Response Headers",
      description: "Optionally export the full response headers",
      optional: true,
    },
  },
  async run({ $ }) {
    const response = await this.httpRequest.execute();

    if (this.includeHeaders) {
      $.export("headers", response.headers);
    }

    return response;
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
HTTP / Webhook	`http`	`app`	This component uses the HTTP / Webhook app.
HTTP Request Configuration	`httpRequest`	`http_request`
Include Response Headers	`includeHeaders`	`boolean`	Optionally export the full response headers