Create Activity with Teamgate API on Ticket Solved (Instant) from Zendesk API

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Trigger workflow on

Ticket Solved (Instant) from the Zendesk API

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Create Activity with the Teamgate API

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Getting Started#

This integration creates a workflow with a Zendesk trigger and Teamgate action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the Ticket Solved (Instant) trigger
1. Connect your Zendesk account
2. Select a Trigger Category ID
3. Optional- Configure Custom Subdomain
4. Optional- Select one or more Fields
5. Optional- Configure JSON Body
Configure the Create Activity action
1. Connect your Teamgate account
2. Select a Type
3. Optional- Select one or more Products
4. Optional- Select one or more Companies
5. Optional- Select one or more Deals
6. Optional- Select one or more Leads
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

Ticket Solved (Instant) on Zendesk

Description:Emit new event when a ticket has changed to solved status

Version:0.2.2

Key:zendesk-ticket-solved

View on GitHub

Zendesk Overview#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Trigger Code#

import common from "../common/ticket.mjs";

export default {
  ...common,
  name: "Ticket Solved (Instant)",
  key: "zendesk-ticket-solved",
  type: "source",
  description: "Emit new event when a ticket has changed to solved status",
  version: "0.2.2",
  dedupe: "unique",
  methods: {
    ...common.methods,
    getWebhookName() {
      return "Ticket Solved Webhook";
    },
    getTriggerTitle() {
      return "Ticket Solved Trigger";
    },
    getTriggerConditions() {
      return {
        all: [
          {
            field: "update_type",
            value: "Change",
          },
          {
            field: "status",
            operator: "value",
            value: "solved",
          },
        ],
      };
    },
  },
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Zendesk	`app`	`app`	This component uses the Zendesk app.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
N/A	`http`	`$.interface.http`	This component uses `$.interface.http` to generate a unique URL when the component is first instantiated. Each request to the URL will trigger the `run()` method of the component.
Trigger Category ID	`categoryId`	`string`	Select a value from the drop down menu.
Custom Subdomain	`customSubdomain`	`string`	For Enterprise Zendesk accounts: optionally specify the subdomain to use. This will override the subdomain that was provided when connecting your Zendesk account to Pipedream. For example, if you Zendesk URL is https://examplehelp.zendesk.com, your subdomain is `examplehelp`
Fields	`fields`	`string[]`	Select a value from the drop down menu.
JSON Body	`jsonBody`	`string`	Custom JSON Body of the incoming payload. Setting `jsonBody` will overwrite the `fields` prop

Trigger Authentication#

Zendesk uses OAuth authentication. When you connect your Zendesk account, Pipedream will open a popup window where you can sign into Zendesk and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Zendesk API.

Pipedream requests the following authorization scopes when you connect your account:

triggers:writewebhooks:writereadtickets:writetickets:readusers:writeorganizations:readorganizations:write

About Zendesk#

Zendesk is award-winning customer service software trusted by 200K+ customers. Make customers happy via text, mobile, phone, email, live chat, social media.

Action#

Create Activity on Teamgate

Description:Creates a new activity [See the docs here](https://developers.teamgate.com/#6be9bc87-47bb-4c32-b46b-9c0771deac83)

Version:0.0.1

Key:teamgate-create-activity

View on GitHub

Teamgate Overview#

Teamgate's API provides the ability to manage a sales pipeline, customer data, and interactions within the Teamgate CRM system. By leveraging the Teamgate API on Pipedream, you can automate various aspects of the sales process, synchronize customer information across platforms, and generate insights from sales data. With Pipedream's serverless integration capabilities, connecting Teamgate to other services becomes a streamlined process, enabling users to create custom workflows that trigger actions, process data, and manage tasks without manual intervention.

Action Code#

import teamgate from "../../teamgate.app.mjs";
import TEAMGATE_META from "../common/meta-selection.mjs";

export default {
  key: "teamgate-create-activity",
  name: "Create Activity",
  version: "0.0.1",
  description: "Creates a new activity [See the docs here](https://developers.teamgate.com/#6be9bc87-47bb-4c32-b46b-9c0771deac83)",
  type: "action",
  props: {
    teamgate,
    type: {
      propDefinition: [
        teamgate,
        "type",
      ],
      reloadProps: true,
    },
    products: {
      propDefinition: [
        teamgate,
        "products",
      ],
      optional: true,
    },
    companies: {
      propDefinition: [
        teamgate,
        "companies",
      ],
      optional: true,
    },
    deals: {
      propDefinition: [
        teamgate,
        "deals",
      ],
      optional: true,
    },
    leads: {
      propDefinition: [
        teamgate,
        "leads",
      ],
      optional: true,
    },
  },
  async additionalProps() {
    return TEAMGATE_META[this.type];
  },
  async run({ $ }) {
    const {
      // eslint-disable-next-line no-unused-vars
      teamgate,
      reminders,
      ...data
    } = this;

    if (reminders && Object.entries(reminders).length) {
      const remindersArray = [];
      for (const [
        key,
        value,
      ] of Object.entries(reminders)) {
        remindersArray.push({
          "type": key,
          "before": value,
        });
      }
      if (remindersArray.length)
        data.reminders = remindersArray;
    }

    const response = await this.teamgate.createEvent({
      $,
      data,
    });
    $.export("$summary", `${data.type} Successfuly created`);
    return response;
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
Teamgate	`teamgate`	`app`	This component uses the Teamgate app.
Type	`type`	`string`	Select a value from the drop down menu:`taskcallnote`
Products	`products`	`integer[]`	Select a value from the drop down menu.
Companies	`companies`	`integer[]`	Select a value from the drop down menu.
Deals	`deals`	`integer[]`	Select a value from the drop down menu.
Leads	`leads`	`integer[]`	Select a value from the drop down menu.

Action Authentication#

Teamgate uses API keys for authentication. When you connect your Teamgate account, Pipedream securely stores the keys so you can easily authenticate to Teamgate APIs in both code and no-code steps.

To find your app key, go to Teamgate dashboard, then click on your initials/picture at the top right corner of Teamgate and choose Settings > Additional features > External App > New API Key request

You can find your personal API authentication key (AUTH_TOKEN) by clicking on your initials/picture at the top right corner of Teamgate and choose "My Profile" > Integrations > API access >copy AUTH_TOKEN

Create Activity with Teamgate API on Ticket Solved (Instant) from Zendesk API

Pipedream makes it easy to connect APIs for Teamgate, Zendesk and 2,400+ other apps remarkably fast.

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

Developers ♥ Pipedream

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