Submit Video URL with Symbl.ai API on New Ticket (Instant) from Zendesk API

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New Ticket (Instant) from the Zendesk API

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Submit Video URL with the Symbl.ai API

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Getting Started#

This integration creates a workflow with a Zendesk trigger and Symbl.ai action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the New Ticket (Instant) trigger
1. Connect your Zendesk account
2. Select a Trigger Category ID
3. Optional- Configure Custom Subdomain
4. Optional- Select one or more Fields
5. Optional- Configure JSON Body
Configure the Submit Video URL action
1. Connect your Symbl.ai account
2. Configure Video URL
3. Optional- Configure Meeting Name
4. Optional- Configure Custom Vocabulary
5. Optional- Configure Confidence Threshold
6. Optional- Configure Detect Phrases
7. Optional- Configure Webhook URL
8. Optional- Configure Detect Entities
9. Optional- Select a Language Code
10. Optional- Select a Mode
11. Optional- Configure Enable Separate Recognition per Channel
12. Optional- Configure Enable All Trackers
13. Optional- Configure Enable Speaker Diarization
14. Optional- Configure Number of Speakers
15. Optional- Configure Trackers
16. Optional- Configure Channel Metadata
17. Optional- Configure Enable Summary
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

New Ticket (Instant) on Zendesk

Description:Emit new event when a ticket is created

Version:0.2.2

Key:zendesk-new-ticket

View on GitHub

Zendesk Overview#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Trigger Code#

import common from "../common/ticket.mjs";

export default {
  ...common,
  name: "New Ticket (Instant)",
  key: "zendesk-new-ticket",
  type: "source",
  description: "Emit new event when a ticket is created",
  version: "0.2.2",
  dedupe: "unique",
  methods: {
    ...common.methods,
    getWebhookName() {
      return "New Ticket Webhook";
    },
    getTriggerTitle() {
      return "New Ticket Trigger";
    },
    getTriggerConditions() {
      return {
        all: [
          {
            field: "update_type",
            value: "Create",
          },
        ],
      };
    },
  },
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Zendesk	`app`	`app`	This component uses the Zendesk app.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
N/A	`http`	`$.interface.http`	This component uses `$.interface.http` to generate a unique URL when the component is first instantiated. Each request to the URL will trigger the `run()` method of the component.
Trigger Category ID	`categoryId`	`string`	Select a value from the drop down menu.
Custom Subdomain	`customSubdomain`	`string`	For Enterprise Zendesk accounts: optionally specify the subdomain to use. This will override the subdomain that was provided when connecting your Zendesk account to Pipedream. For example, if you Zendesk URL is https://examplehelp.zendesk.com, your subdomain is `examplehelp`
Fields	`fields`	`string[]`	Select a value from the drop down menu.
JSON Body	`jsonBody`	`string`	Custom JSON Body of the incoming payload. Setting `jsonBody` will overwrite the `fields` prop

Trigger Authentication#

Zendesk uses OAuth authentication. When you connect your Zendesk account, Pipedream will open a popup window where you can sign into Zendesk and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Zendesk API.

Pipedream requests the following authorization scopes when you connect your account:

triggers:writewebhooks:writereadtickets:writetickets:readusers:writeorganizations:readorganizations:write

About Zendesk#

Zendesk is award-winning customer service software trusted by 200K+ customers. Make customers happy via text, mobile, phone, email, live chat, social media.

Action#

Submit Video URL on Symbl.ai

Description:Submit a Video file by providing the URL for processing. See the doc [here](https://docs.symbl.ai/docs/async-api/overview/video/post-video-url).

Version:0.0.9

Key:symbl_ai-post-video-url

View on GitHub

Symbl.ai Overview#

The Symbl.ai API supercharges your applications with advanced conversation intelligence. By tapping into Symbl.ai via Pipedream, you can automate the analysis of voice, text, and video communications. Extract actionable items, follow-ups, and insights in real-time or from recorded content. This API's magic lies in its ability to provide contextually relevant insights, topic detection, sentiment analysis, and conversation metrics without extensive training data or setup time.

Action Code#

import symblAIApp from "../../symbl_ai.app.mjs";
import languages from "../common/languages.mjs";
import utils from "../common/utils.mjs";

export default {
  key: "symbl_ai-post-video-url",
  name: "Submit Video URL",
  description: "Submit a Video file by providing the URL for processing. See the doc [here](https://docs.symbl.ai/docs/async-api/overview/video/post-video-url).",
  version: "0.0.9",
  type: "action",
  props: {
    symblAIApp,
    videoUrl: {
      type: "string",
      label: "Video URL",
      description: "The URL of the video file to be processed.",
    },
    meetingName: {
      type: "string",
      label: "Meeting Name",
      description: "The meeting name. The default name is set to the conversationId.",
      optional: true,
    },
    customVocabulary: {
      type: "string[]",
      label: "Custom Vocabulary",
      description: "List of words and phrases that provide hints to the speech recognition task.",
      optional: true,
    },
    confidenceThreshold: {
      type: "string",
      label: "Confidence Threshold",
      description: "Minimum confidence score that you can set for an API to consider it as a valid insight (action items, follow-ups, topics, and questions). It should be in the range <=0.5 to <=1.0 (i.e., greater than or equal to 0.5 and less than or equal to 1.0.). The default value is 0.5.",
      optional: true,
    },
    detectPhrases: {
      type: "boolean",
      label: "Detect Phrases",
      description: "It shows Actionable Phrases in each sentence of conversation. These sentences can be found using the Conversation's Messages API. Accepts `true` or `false` values.",
      optional: true,
    },
    webhookUrl: {
      type: "string",
      label: "Webhook URL",
      description: "Webhook URL on which job updates to be sent.",
      optional: true,
    },
    detectEntities: {
      type: "boolean",
      label: "Detect Entities",
      description: "It returns any entities detected in the conversation. See [Entities API](https://docs.symbl.ai/docs/conversation-api/entities) for reference. Default value is false.",
      optional: true,
    },
    languageCode: {
      type: "string",
      label: "Language Code",
      description: "Language used in the conversation. See [supported languages](https://docs.symbl.ai/docs/async-api/overview/async-api-supported-languages) for reference. Default language is English (en-US).",
      options: languages,
      optional: true,
    },
    mode: {
      type: "string",
      label: "Mode",
      description: "Set this parameter to `phone` when the audio is generated from a phone call (8khz sampling rate). The `default` mode works for audio generated from a video or audio meeting (16khz or higher sampling rate).",
      options: [
        "default",
        "phone",
      ],
      optional: true,
    },
    enableSeparateRecognitionPerChannel: {
      type: "boolean",
      label: "Enable Separate Recognition per Channel",
      description: "Enables Speaker Separated Channel video processing. Accepts `true` or `false` values.",
      optional: true,
    },
    enableAllTrackers: {
      type: "boolean",
      label: "Enable All Trackers",
      description: "Set this parameter to `true` to enable detection of all the Trackers configured for your account. Default value is `false`.",
      optional: true,
    },
    enableSpeakerDiarization: {
      type: "boolean",
      label: "Enable Speaker Diarization",
      description: "Set this parameter to `true` to enable Speaker Separation. Default value is `false`.  See [Speaker Separation](https://docs.symbl.ai/docs/async-api/overview/video/post-video-url/#speaker-separation) for reference.",
      optional: true,
    },
    diarizationSpeakerCount: {
      type: "string",
      label: "Number of Speakers",
      description: "The number of unique speakers in this conversation. See [Speaker Separation](https://docs.symbl.ai/docs/async-api/overview/video/post-video-url/#speaker-separation) for reference.",
      optional: true,
    },
    trackers: {
      type: "string",
      label: "Trackers",
      description: "Provide a JSON array of the information to be tracked containing the `name` and the `vocabulary` information. The tracker object is represented by the following structure: `[{\"name\": \"Promotion Mention\",\"vocabulary\": [\"We have a special promotion going on if you book this before\",\"I can offer you a discount of 10 or 20 percent you being a new customer for us\",\"We have a sale right now on\"]}]`. See doc [here](https://docs.symbl.ai/docs/management-api/trackers/create-tracker).",
      optional: true,
    },
    channelMetadata: {
      type: "string",
      label: "Channel Metadata",
      description: "Provide a JSON array of participants with their `channel` and `speaker` information. Each participant object is represented by the following structure:  `[{\"channel\": 1,\"speaker\": {\"name\": \"Joe Doe\",\"email\": \"joe@doe.com\"}},{\"channel\": 2,\"speaker\": {\"name\": \"Mary Jones\",\"email\": \"mary@email.com\"}}]`. See doc [here](https://docs.symbl.ai/docs/async-api/overview/video/post-video#channel-metadata)",
      optional: true,
    },
    enableSummary: {
      type: "boolean",
      label: "Enable Summary",
      description: "Generate the Conversation summary automatically. Accepts `true` or `false` values.",
      optional: true,
    },
  },
  async run({ $ }) {
    const trackers = utils.emptyStrToUndefined(this.trackers);
    const channelMetadata = utils.emptyStrToUndefined(this.channelMetadata);
    const response =
      await this.symblAIApp.postVideoUrl({
        $,
        data: {
          url: this.videoUrl,
          name: this.meetingName,
          customVocabulary: this.customVocabulary,
          confidenceThreshold: this.confidenceThreshold,
          detectPhrases: this.detectPhrases,
          webhookUrl: this.webhookUrl,
          detectEntities: this.detectEntities,
          languageCode: this.languageCode,
          mode: this.mode,
          enableSeparateRecognitionPerChannel: this.enableSeparateRecognitionPerChannel,
          enableAllTrackers: this.enableAllTrackers,
          enableSpeakerDiarization: this.enableSpeakerDiarization,
          diarizationSpeakerCount: this.diarizationSpeakerCount,
          trackers: JSON.parse(trackers || "[]"),
          channelMetadata: JSON.parse(channelMetadata || "[]"),
          enableSummary: this.enableSummary,
        },
      });
    $.export("$summary", `Successfully posted video URL for processing with Conversation Id: ${response.conversationId} and Job Id: ${response.jobId}`);
    return response;
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
Symbl.ai	`symblAIApp`	`app`	This component uses the Symbl.ai app.
Video URL	`videoUrl`	`string`	The URL of the video file to be processed.
Meeting Name	`meetingName`	`string`	The meeting name. The default name is set to the conversationId.
Custom Vocabulary	`customVocabulary`	`string[]`	List of words and phrases that provide hints to the speech recognition task.
Confidence Threshold	`confidenceThreshold`	`string`	Minimum confidence score that you can set for an API to consider it as a valid insight (action items, follow-ups, topics, and questions). It should be in the range <=0.5 to <=1.0 (i.e., greater than or equal to 0.5 and less than or equal to 1.0.). The default value is 0.5.
Detect Phrases	`detectPhrases`	`boolean`	It shows Actionable Phrases in each sentence of conversation. These sentences can be found using the Conversation's Messages API. Accepts `true` or `false` values.
Webhook URL	`webhookUrl`	`string`	Webhook URL on which job updates to be sent.
Detect Entities	`detectEntities`	`boolean`	It returns any entities detected in the conversation. See Entities API for reference. Default value is false.
Language Code	`languageCode`	`string`	Select a value from the drop down menu:`{ "label": "English (United States)", "value": "en-US" }{ "label": "English (United Kingdom)", "value": "en-GB" }{ "label": "English (Australia)", "value": "en-AU" }{ "label": "English (Ireland)", "value": "en-IE" }{ "label": "English (India)", "value": "en-IN" }{ "label": "English (South Africa)", "value": "en-ZA" }{ "label": "Russian (Russian Federation)", "value": "ru-RU" }{ "label": "French (Canada)", "value": "fr-CA" }{ "label": "French (France)", "value": "fr-FR" }{ "label": "German (Germany)", "value": "de-DE" }{ "label": "Italian (Italy)", "value": "it-IT" }{ "label": "Dutch (Netherlands)", "value": "nl-NL" }{ "label": "Japanese (Japan)", "value": "ja-JP" }{ "label": "Spanish (United States)", "value": "es-US" }{ "label": "Spanish (Spain)", "value": "es-ES" }{ "label": "Arabic (Saudi Arabia)", "value": "ar-SA" }{ "label": "Hindi (India)", "value": "hi-IN" }{ "label": "Portuguese (Brazil)", "value": "pt-BR" }{ "label": "Portuguese (Portugal)", "value": "pt-PT" }{ "label": "Persian (Iran)", "value": "fa-IR" }`
Mode	`mode`	`string`	Select a value from the drop down menu:`defaultphone`
Enable Separate Recognition per Channel	`enableSeparateRecognitionPerChannel`	`boolean`	Enables Speaker Separated Channel video processing. Accepts `true` or `false` values.
Enable All Trackers	`enableAllTrackers`	`boolean`	Set this parameter to `true` to enable detection of all the Trackers configured for your account. Default value is `false`.
Enable Speaker Diarization	`enableSpeakerDiarization`	`boolean`	Set this parameter to `true` to enable Speaker Separation. Default value is `false`. See Speaker Separation for reference.
Number of Speakers	`diarizationSpeakerCount`	`string`	The number of unique speakers in this conversation. See Speaker Separation for reference.
Trackers	`trackers`	`string`	Provide a JSON array of the information to be tracked containing the `name` and the `vocabulary` information. The tracker object is represented by the following structure: `[{"name": "Promotion Mention","vocabulary": ["We have a special promotion going on if you book this before","I can offer you a discount of 10 or 20 percent you being a new customer for us","We have a sale right now on"]}]`. See doc here.
Channel Metadata	`channelMetadata`	`string`	Provide a JSON array of participants with their `channel` and `speaker` information. Each participant object is represented by the following structure: `[{"channel": 1,"speaker": {"name": "Joe Doe","email": "joe@doe.com"}},{"channel": 2,"speaker": {"name": "Mary Jones","email": "mary@email.com"}}]`. See doc here
Enable Summary	`enableSummary`	`boolean`	Generate the Conversation summary automatically. Accepts `true` or `false` values.

Action Authentication#

Symbl.ai uses OAuth authentication. When you connect your Symbl.ai account, Pipedream will open a popup window where you can sign into Symbl.ai and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Symbl.ai API.

Pipedream requests the following authorization scopes when you connect your account:

Submit Video URL with Symbl.ai API on New Ticket (Instant) from Zendesk API

Pipedream makes it easy to connect APIs for Symbl.ai, Zendesk and 2,400+ other apps remarkably fast.

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

Developers ♥ Pipedream

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