Integrate the Zendesk API with the Symbl.ai API

Setup the Zendesk API trigger to run a workflow which integrates with the Symbl.ai API. Pipedream's integration platform allows you to integrate Zendesk and Symbl.ai remarkably fast. Free for developers.

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Popular Ways to Connect Zendesk with Symbl.ai#

Create Formatted Transcript with Symbl.ai API on New Ticket (Instant) from Zendesk API

Zendesk + Symbl.ai

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Create Formatted Transcript with Symbl.ai API on New Ticket Added to View (Instant) from Zendesk API

Zendesk + Symbl.ai

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Create Formatted Transcript with Symbl.ai API on Ticket Closed (Instant) from Zendesk API

Zendesk + Symbl.ai

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Create Formatted Transcript with Symbl.ai API on Ticket Pended (Instant) from Zendesk API

Zendesk + Symbl.ai

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Create Formatted Transcript with Symbl.ai API on Ticket Solved (Instant) from Zendesk API

Zendesk + Symbl.ai

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Popular Zendesk and Symbl.ai Triggers#

New Ticket (Instant) from the Zendesk API

Emit new event when a ticket is created

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New Ticket Added to View (Instant) from the Zendesk API

Emit new event when a ticket is added to the specified view

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Ticket Closed (Instant) from the Zendesk API

Emit new event when a ticket has changed to closed status

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Ticket Pending (Instant) from the Zendesk API

Emit new event when a ticket has changed to pending status

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Ticket Solved (Instant) from the Zendesk API

Emit new event when a ticket has changed to solved status

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Popular Zendesk and Symbl.ai Actions#

Create Ticket with the Zendesk API

Creates a ticket. See the documentation.

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Create Formatted Transcript with the Symbl.ai API

Create formatted transcript from the Conversation. See the doc here.

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Delete Ticket with the Zendesk API

Deletes a ticket. See the documentation.

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Delete Conversation with the Symbl.ai API

Permanently deletes the conversation and all related entities such as messages, insights, topics, etc. See the doc here.

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Get Action Items with the Symbl.ai API

Get a list of all the action items generated from the conversation. See the doc here

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Overview of Zendesk#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Connect Zendesk#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    zendesk: {
      type: "app",
      app: "zendesk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
      headers: {
        Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
      },
    })
  },
})

Overview of Symbl.ai#

The Symbl.ai API supercharges your applications with advanced conversation intelligence. By tapping into Symbl.ai via Pipedream, you can automate the analysis of voice, text, and video communications. Extract actionable items, follow-ups, and insights in real-time or from recorded content. This API's magic lies in its ability to provide contextually relevant insights, topic detection, sentiment analysis, and conversation metrics without extensive training data or setup time.

Connect Symbl.ai#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    symbl_ai: {
      type: "app",
      app: "symbl_ai",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://api.symbl.ai/v1/manage/trackers`,
      headers: {
        Authorization: `Bearer ${this.symbl_ai.$auth.oauth_access_token}`,
        "Content-Type": `application/json`,
      },
    })
  },
})

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