Create Order with SmartRoutes API on Ticket Pending (Instant) from Zendesk API

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Ticket Pending (Instant) from the Zendesk API

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Create Order with the SmartRoutes API

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Getting Started#

This integration creates a workflow with a Zendesk trigger and SmartRoutes action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the Ticket Pending (Instant) trigger
1. Connect your Zendesk account
2. Select a Trigger Category ID
3. Optional- Configure Custom Subdomain
4. Optional- Select one or more Fields
5. Optional- Configure JSON Body
Configure the Create Order action
1. Connect your SmartRoutes account
2. Configure Order Number
3. Select a Customer Account Number
4. Select a Type
5. Optional- Configure Delivery Contact Name
6. Optional- Configure Delivery Contact Number
7. Optional- Configure Delivery Contact Email
8. Optional- Configure Delivery Address
9. Optional- Configure Delivery Postcode
10. Optional- Configure Delivery Latitude
11. Optional- Configure Delivery Longitude
12. Optional- Configure Delivery Duration
13. Optional- Configure Delivery Notes
14. Optional- Configure Delivery Date
15. Optional- Configure Pickup Address
16. Optional- Configure Pickup Postcode
17. Optional- Configure Pickup Duration
18. Optional- Configure Pickup Latitude
19. Optional- Configure Pickup Longitude
20. Optional- Configure Pickup Notes
21. Optional- Configure Pickup Contact Name
22. Optional- Configure Pickup Contact Number
23. Optional- Configure Pickup Contact Email
24. Optional- Configure Parts
25. Optional- Configure Line Items
26. Optional- Configure Time Windows
27. Optional- Configure Skills
28. Optional- Select one or more Custom Fields
29. Optional- Select one or more Capacities
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

Ticket Pending (Instant) on Zendesk

Description:Emit new event when a ticket has changed to pending status

Version:0.2.2

Key:zendesk-ticket-pended

View on GitHub

Zendesk Overview#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Trigger Code#

import common from "../common/ticket.mjs";

export default {
  ...common,
  name: "Ticket Pending (Instant)",
  key: "zendesk-ticket-pended",
  type: "source",
  description: "Emit new event when a ticket has changed to pending status",
  version: "0.2.2",
  dedupe: "unique",
  methods: {
    ...common.methods,
    getWebhookName() {
      return "Ticket Pending Webhook";
    },
    getTriggerTitle() {
      return "Ticket Pending Trigger";
    },
    getTriggerConditions() {
      return {
        all: [
          {
            field: "update_type",
            value: "Change",
          },
          {
            field: "status",
            operator: "value",
            value: "pending",
          },
        ],
      };
    },
  },
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Zendesk	`app`	`app`	This component uses the Zendesk app.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
N/A	`http`	`$.interface.http`	This component uses `$.interface.http` to generate a unique URL when the component is first instantiated. Each request to the URL will trigger the `run()` method of the component.
Trigger Category ID	`categoryId`	`string`	Select a value from the drop down menu.
Custom Subdomain	`customSubdomain`	`string`	For Enterprise Zendesk accounts: optionally specify the subdomain to use. This will override the subdomain that was provided when connecting your Zendesk account to Pipedream. For example, if you Zendesk URL is https://examplehelp.zendesk.com, your subdomain is `examplehelp`
Fields	`fields`	`string[]`	Select a value from the drop down menu.
JSON Body	`jsonBody`	`string`	Custom JSON Body of the incoming payload. Setting `jsonBody` will overwrite the `fields` prop

Trigger Authentication#

Zendesk uses OAuth authentication. When you connect your Zendesk account, Pipedream will open a popup window where you can sign into Zendesk and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Zendesk API.

Pipedream requests the following authorization scopes when you connect your account:

triggers:writewebhooks:writereadtickets:writetickets:readusers:writeorganizations:readorganizations:write

About Zendesk#

Zendesk is award-winning customer service software trusted by 200K+ customers. Make customers happy via text, mobile, phone, email, live chat, social media.

Action#

Create Order on SmartRoutes

Description:Creates a new order in the smartroutes. [See the documentation](https://api.smartroutes.io/v2/docs/api/#tag/Orders/paths/~1orders/post)

Version:0.0.1

Key:smartroutes-create-order

View on GitHub

SmartRoutes Overview#

The SmartRoutes API facilitates optimized routing for logistics and delivery services by calculating the best paths for multiple destinations. By integrating this API into Pipedream workflows, you can automate the process of generating efficient routes, tracking delivery status, and updating stakeholders. This streamlines operations for businesses that rely on prompt deliveries, such as e-commerce, food services, or courier companies.

Action Code#

import smartroutes from "../../smartroutes.app.mjs";
import utils from "../../common/utils.mjs";

export default {
  key: "smartroutes-create-order",
  name: "Create Order",
  description: "Creates a new order in the smartroutes. [See the documentation](https://api.smartroutes.io/v2/docs/api/#tag/Orders/paths/~1orders/post)",
  version: "0.0.1",
  type: "action",
  props: {
    smartroutes,
    orderNumber: {
      type: "string",
      label: "Order Number",
      description: "The order number",
    },
    customerAccount: {
      propDefinition: [
        smartroutes,
        "customerAccount",
      ],
    },
    type: {
      type: "string",
      label: "Type",
      description: "Type of the order (delivery, pickup, or shipment).",
      options: [
        "delivery",
        "pickup",
        "shipment",
      ],
    },
    deliveryContactName: {
      type: "string",
      label: "Delivery Contact Name",
      description: "Name of the contact person.",
      optional: true,
    },
    deliveryContactNumber: {
      type: "string",
      label: "Delivery Contact Number",
      description: "Contact number of the person.",
      optional: true,
    },
    deliveryContactEmail: {
      type: "string",
      label: "Delivery Contact Email",
      description: "Email of the contact person.",
      optional: true,
    },
    deliveryAddress: {
      type: "string",
      label: "Delivery Address",
      description: "Delivery address.",
      optional: true,
    },
    deliveryPostcode: {
      type: "string",
      label: "Delivery Postcode",
      description: "Postcode for delivery address.",
      optional: true,
    },
    deliveryLat: {
      type: "string",
      label: "Delivery Latitude",
      description: "Latitude of the delivery location.",
      optional: true,
    },
    deliveryLng: {
      type: "string",
      label: "Delivery Longitude",
      description: "Longitude of the delivery location.",
      optional: true,
    },
    deliveryDuration: {
      type: "integer",
      label: "Delivery Duration",
      description: "Duration for order delivery in minutes.",
      optional: true,
    },
    deliveryNotes: {
      type: "string",
      label: "Delivery Notes",
      description: "Notes for delivery instructions.",
      optional: true,
    },
    deliveryDate: {
      type: "string",
      label: "Delivery Date",
      description: "Date for order delivery.",
      optional: true,
    },
    pickupAddress: {
      type: "string",
      label: "Pickup Address",
      description: "Address for order pickup.",
      optional: true,
    },
    pickupPostcode: {
      type: "string",
      label: "Pickup Postcode",
      description: "Postcode for pickup address.",
      optional: true,
    },
    pickupDuration: {
      type: "integer",
      label: "Pickup Duration",
      description: "Duration for order pickup in minutes.",
      optional: true,
    },
    pickupLat: {
      type: "string",
      label: "Pickup Latitude",
      description: "Latitude of the pickup location.",
      optional: true,
    },
    pickupLng: {
      type: "string",
      label: "Pickup Longitude",
      description: "Longitude of the pickup location.",
      optional: true,
    },
    pickupNotes: {
      type: "string",
      label: "Pickup Notes",
      description: "Notes for pickup instructions.",
      optional: true,
    },
    pickupContactName: {
      type: "string",
      label: "Pickup Contact Name",
      description: "Name of the contact person for pickup.",
      optional: true,
    },
    pickupContactNumber: {
      type: "string",
      label: "Pickup Contact Number",
      description: "Contact number of the person for pickup.",
      optional: true,
    },
    pickupContactEmail: {
      type: "string",
      label: "Pickup Contact Email",
      description: "Email of the contact person for pickup.",
      optional: true,
    },
    parts: {
      type: "integer",
      label: "Parts",
      description: "Number of parts in the order.",
      optional: true,
    },
    lineItems: {
      type: "string[]",
      label: "Line Items",
      description: "Array of line items in the order. Each line item object must contain `product_code`, `product_name`, and `product_quantity`.",
      optional: true,
    },
    timeWindows: {
      type: "string[]",
      label: "Time Windows",
      description: "Array of time windows for order delivery or pickup. Each time window object must contain `from` (Start time of the time window. Ex: \"08:00\") and `to` (End time of the time window. Ex: \"12:00\").",
      optional: true,
    },
    skills: {
      type: "string[]",
      label: "Skills",
      description: "List of required skills for the order. Skills listed must exist within your Vehicle Settings.",
      optional: true,
    },
    customFields: {
      propDefinition: [
        smartroutes,
        "customFields",
      ],
      reloadProps: true,
    },
    capacities: {
      propDefinition: [
        smartroutes,
        "capacities",
      ],
      reloadProps: true,
    },
  },
  async additionalProps() {
    const props = {};
    if (this.customFields?.length) {
      for (const field of this.customFields) {
        props[`customField_${field}`] = {
          type: "string",
          label: `Value of ${field}`,
        };
      }
    }
    if (this.capacities?.length) {
      for (const capacity of this.capacities) {
        props[`capacity_${capacity}`] = {
          type: "integer",
          label: `Capacity of ${capacity}`,
        };
      }
    }
    return props;
  },
  methods: {
    buildCustomFieldsObj() {
      return this.customFields.map((field) => ({
        name: field,
        value: this[`customField_${field}`],
      }));
    },
    buildCapacitiesObj() {
      return this.capacities.map((capacity) => ({
        type: capacity,
        capacity: this[`capacity_${capacity}`],
      }));
    },
  },
  async run({ $ }) {
    const { orders } = await this.smartroutes.createOrder({
      $,
      data: [
        {
          order_number: this.orderNumber,
          customer: {
            account: this.customerAccount,
          },
          type: this.type,
          delivery_contact_name: this.deliveryContactName,
          delivery_contact_number: this.deliveryContactNumber,
          delivery_contact_email: this.deliveryContactEmail,
          delivery_address: this.deliveryAddress,
          delivery_postcode: this.deliveryPostcode,
          delivery_lat: this.deliveryLat,
          delivery_lng: this.deliveryLng,
          delivery_duration: this.deliveryDuration,
          delivery_notes: this.deliveryNotes,
          delivery_date: this.deliveryDate,
          pickup_address: this.pickupAddress,
          pickup_postcode: this.pickupPostcode,
          pickup_duration: this.pickupDuration,
          pickup_lat: this.pickupLat,
          pickup_lng: this.pickupLng,
          pickup_notes: this.pickupNotes,
          pickup_contact_name: this.pickupContactName,
          pickup_contact_number: this.pickupContactNumber,
          pickup_contact_email: this.pickupContactEmail,
          parts: this.parts,
          line_items: utils.parseObjArray(this.lineItems),
          time_windows: utils.parseObjArray(this.timeWindows),
          skills: this.skills,
          custom_fields: this.customFields?.length && this.buildCustomFieldsObj(),
          capacities: this.capacities?.length && this.buildCapacitiesObj(),
        },
      ],
    });
    $.export("$summary", `Successfully created order with ID: ${orders[0].id}`);
    return orders;
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
SmartRoutes	`smartroutes`	`app`	This component uses the SmartRoutes app.
Order Number	`orderNumber`	`string`	The order number
Customer Account Number	`customerAccount`	`string`	Select a value from the drop down menu.
Type	`type`	`string`	Select a value from the drop down menu:`deliverypickupshipment`
Delivery Contact Name	`deliveryContactName`	`string`	Name of the contact person.
Delivery Contact Number	`deliveryContactNumber`	`string`	Contact number of the person.
Delivery Contact Email	`deliveryContactEmail`	`string`	Email of the contact person.
Delivery Address	`deliveryAddress`	`string`	Delivery address.
Delivery Postcode	`deliveryPostcode`	`string`	Postcode for delivery address.
Delivery Latitude	`deliveryLat`	`string`	Latitude of the delivery location.
Delivery Longitude	`deliveryLng`	`string`	Longitude of the delivery location.
Delivery Duration	`deliveryDuration`	`integer`	Duration for order delivery in minutes.
Delivery Notes	`deliveryNotes`	`string`	Notes for delivery instructions.
Delivery Date	`deliveryDate`	`string`	Date for order delivery.
Pickup Address	`pickupAddress`	`string`	Address for order pickup.
Pickup Postcode	`pickupPostcode`	`string`	Postcode for pickup address.
Pickup Duration	`pickupDuration`	`integer`	Duration for order pickup in minutes.
Pickup Latitude	`pickupLat`	`string`	Latitude of the pickup location.
Pickup Longitude	`pickupLng`	`string`	Longitude of the pickup location.
Pickup Notes	`pickupNotes`	`string`	Notes for pickup instructions.
Pickup Contact Name	`pickupContactName`	`string`	Name of the contact person for pickup.
Pickup Contact Number	`pickupContactNumber`	`string`	Contact number of the person for pickup.
Pickup Contact Email	`pickupContactEmail`	`string`	Email of the contact person for pickup.
Parts	`parts`	`integer`	Number of parts in the order.
Line Items	`lineItems`	`string[]`	Array of line items in the order. Each line item object must contain `product_code`, `product_name`, and `product_quantity`.
Time Windows	`timeWindows`	`string[]`	Array of time windows for order delivery or pickup. Each time window object must contain `from` (Start time of the time window. Ex: "08:00") and `to` (End time of the time window. Ex: "12:00").
Skills	`skills`	`string[]`	List of required skills for the order. Skills listed must exist within your Vehicle Settings.
Custom Fields	`customFields`	`string[]`	Select a value from the drop down menu.
Capacities	`capacities`	`string[]`	Select a value from the drop down menu.