Create Customer with Pennylane API on New Ticket Added to View (Instant) from Zendesk API

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New Ticket Added to View (Instant) from the Zendesk API

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Create Customer with the Pennylane API

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Getting Started#

This integration creates a workflow with a Zendesk trigger and Pennylane action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the New Ticket Added to View (Instant) trigger
1. Connect your Zendesk account
2. Select a Trigger Category ID
3. Optional- Configure Custom Subdomain
4. Optional- Select one or more Fields
5. Optional- Configure JSON Body
6. Select a View ID
Configure the Create Customer action
1. Connect your Pennylane account
2. Select a Customer Type
3. Configure First Name
4. Configure Last Name
5. Optional- Select a Gender
6. Configure Name
7. Optional- Configure Reg No
8. Configure Address
9. Configure Postal Code
10. Configure City
11. Configure Country
12. Optional- Configure Recipient
13. Optional- Configure VAT Number
14. Optional- Configure Source Id
15. Optional- Configure Emails
16. Optional- Configure Billing IBAN
17. Optional- Configure Delivery Address
18. Optional- Configure Delivery Postal Code
19. Optional- Configure Delivery City
20. Optional- Configure Delivery Country
21. Optional- Select a Payment Conditions
22. Optional- Configure Phone
23. Optional- Configure Reference
24. Optional- Configure Notes
25. Optional- Configure Mandate
26. Optional- Configure Plan Item
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

New Ticket Added to View (Instant) on Zendesk

Description:Emit new event when a ticket is added to the specified view

Version:0.0.2

Key:zendesk-ticket-added-to-view

View on GitHub

Zendesk Overview#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Trigger Code#

import common from "../common/ticket.mjs";

export default {
  ...common,
  key: "zendesk-ticket-added-to-view",
  name: "New Ticket Added to View (Instant)",
  description: "Emit new event when a ticket is added to the specified view",
  version: "0.0.2",
  type: "source",
  dedupe: "unique",
  props: {
    ...common.props,
    viewId: {
      propDefinition: [
        common.props.app,
        "viewId",
      ],
    },
  },
  methods: {
    ...common.methods,
    getWebhookName() {
      return "Ticket Added To View Webhook";
    },
    getTriggerTitle() {
      return "Ticket Added To View Trigger";
    },
    getTriggerConditions() {
      return {
        any: [
          {
            field: "update_type",
            value: "Change",
          },
          {
            field: "update_type",
            value: "Create",
          },
        ],
      };
    },
    async isRelevant(payload) {
      const { tickets } = await this.app.listTicketsInView({
        viewId: this.viewId,
      });
      const foundTicket = tickets.find(({ id }) => id == payload.ticketId);
      return foundTicket;
    },
  },
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Zendesk	`app`	`app`	This component uses the Zendesk app.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
N/A	`http`	`$.interface.http`	This component uses `$.interface.http` to generate a unique URL when the component is first instantiated. Each request to the URL will trigger the `run()` method of the component.
Trigger Category ID	`categoryId`	`string`	Select a value from the drop down menu.
Custom Subdomain	`customSubdomain`	`string`	For Enterprise Zendesk accounts: optionally specify the subdomain to use. This will override the subdomain that was provided when connecting your Zendesk account to Pipedream. For example, if you Zendesk URL is https://examplehelp.zendesk.com, your subdomain is `examplehelp`
Fields	`fields`	`string[]`	Select a value from the drop down menu.
JSON Body	`jsonBody`	`string`	Custom JSON Body of the incoming payload. Setting `jsonBody` will overwrite the `fields` prop
View ID	`viewId`	`string`	Select a value from the drop down menu.

Trigger Authentication#

Zendesk uses OAuth authentication. When you connect your Zendesk account, Pipedream will open a popup window where you can sign into Zendesk and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Zendesk API.

Pipedream requests the following authorization scopes when you connect your account:

triggers:writewebhooks:writereadtickets:writetickets:readusers:writeorganizations:readorganizations:write

About Zendesk#

Zendesk is award-winning customer service software trusted by 200K+ customers. Make customers happy via text, mobile, phone, email, live chat, social media.

Action#

Create Customer on Pennylane

Description:Creates a new customer in Pennylane. [See the documentation](https://pennylane.readme.io/reference/customers-post-1)

Version:0.0.1

Key:pennylane-create-customer

View on GitHub

Action Code#

import { ConfigurationError } from "@pipedream/platform";
import {
  CUSTOMER_GENDER_OPTIONS,
  CUSTOMER_TYPE_OPTIONS, PAYMENT_CONDITIONS_OPTIONS,
} from "../../common/constants.mjs";
import { parseObject } from "../../common/utils.mjs";
import pennylane from "../../pennylane.app.mjs";

export default {
  key: "pennylane-create-customer",
  name: "Create Customer",
  description: "Creates a new customer in Pennylane. [See the documentation](https://pennylane.readme.io/reference/customers-post-1)",
  version: "0.0.1",
  type: "action",
  props: {
    pennylane,
    customerType: {
      type: "string",
      label: "Customer Type",
      description: "The type of the customer you want to create.",
      options: CUSTOMER_TYPE_OPTIONS,
      reloadProps: true,
    },
    firstName: {
      type: "string",
      label: "First Name",
      description: "Customer first name.",
      hidden: true,
    },
    lastName: {
      type: "string",
      label: "Last Name",
      description: "Customer last name.",
      hidden: true,
    },
    gender: {
      type: "string",
      label: "Gender",
      description: "Customer Gender",
      options: CUSTOMER_GENDER_OPTIONS,
      hidden: true,
      optional: true,
    },
    name: {
      type: "string",
      label: "Name",
      description: "The name of the company.",
      hidden: true,
    },
    regNo: {
      type: "string",
      label: "Reg No",
      description: "Customer registration number (SIREN).",
      hidden: true,
      optional: true,
    },
    address: {
      type: "string",
      label: "Address",
      description: "Customer address (billing address).",
    },
    postalCode: {
      type: "string",
      label: "Postal Code",
      description: "Postal code (billing address).",
    },
    city: {
      type: "string",
      label: "City",
      description: "City (billing address).",
    },
    country: {
      type: "string",
      label: "Country",
      description: "Any ISO 3166 Alpha-2 country code (billing address).",
    },
    recipient: {
      type: "string",
      label: "Recipient",
      description: "Recipient displayed in the invoice.",
      hidden: true,
      optional: true,
    },
    vatNumber: {
      type: "string",
      label: "VAT Number",
      description: "Customer's VAT number.",
      hidden: true,
      optional: true,
    },
    sourceId: {
      type: "string",
      label: "Source Id",
      description: "You can use your own id when creating the customer. If not provided, Pennylane will pick one for you. Id must be unique.",
      optional: true,
    },
    emails: {
      type: "string[]",
      label: "Emails",
      description: "A list of customer emails.",
      optional: true,
    },
    billingIban: {
      type: "string",
      label: "Billing IBAN",
      description: "The billing IBAN of the customer. This is the iban on which you wish to receive payment from this customer.",
      optional: true,
    },
    deliveryAddress: {
      type: "string",
      label: "Delivery Address",
      description: "Address (shipping address).",
      optional: true,
    },
    deliveryPostalCode: {
      type: "string",
      label: "Delivery Postal Code",
      description: "Postal code (shipping address).",
      optional: true,
    },
    deliveryCity: {
      type: "string",
      label: "Delivery City",
      description: "City (shipping address).",
      optional: true,
    },
    deliveryCountry: {
      type: "string",
      label: "Delivery Country",
      description: "Any ISO 3166 Alpha-2 country code (shipping address).",
      optional: true,
    },
    paymentConditions: {
      type: "string",
      label: "Payment Conditions",
      description: "Customer payment conditions",
      options: PAYMENT_CONDITIONS_OPTIONS,
      optional: true,
    },
    phone: {
      type: "string",
      label: "Phone",
      description: "Customer phone number.",
      optional: true,
    },
    reference: {
      type: "string",
      label: "Reference",
      description: "This reference doesn't appear on the invoice.",
      optional: true,
    },
    notes: {
      type: "string",
      label: "Notes",
      description: "Notes about the customer.",
      optional: true,
    },
    mandate: {
      type: "object",
      label: "Mandate",
      description: "The mandate object. **Example: {\"provider\": \"gocardless\",\"source_id\": \"MD001H23WP8E7XN\"}**.",
      optional: true,
    },
    planItem: {
      type: "object",
      label: "Plan Item",
      description: "The plan item object. **Example: {\"enabled\": true,\"number\": \"123\",\"label\": \"label\",\"vat_rate\": \"123\",\"country_alpha2\": \"US\",\"description\": \"description\"}**.",
      optional: true,
    },
  },
  async additionalProps(props) {
    const typeCompany = (this.customerType === "company");
    props.name.hidden = !typeCompany;
    props.regNo.hidden = !typeCompany;
    props.recipient.hidden = !typeCompany;
    props.vatNumber.hidden = !typeCompany;
    props.firstName.hidden = typeCompany;
    props.lastName.hidden = typeCompany;
    props.gender.hidden = typeCompany;
    return {};
  },
  async run({ $ }) {
    try {
      const additionalData = this.customerType === "company"
        ? {
          name: this.name,
          reg_no: this.regNo,
          vat_number: this.vatNumber,
          recipient: this.recipient,
        }
        : {
          first_name: this.firstName,
          last_name: this.lastName,
          gender: this.gender,
        };

      const response = await this.pennylane.createCustomer({
        $,
        data: {
          customer: {
            customer_type: this.customerType,
            address: this.address,
            postal_code: this.postalCode,
            city: this.city,
            country_alpha2: this.country,
            source_id: this.sourceId,
            emails: parseObject(this.emails),
            billing_iban: this.billingIban,
            delivery_address: this.deliveryAddress,
            delivery_postal_code: this.deliveryPostalCode,
            delivery_city: this.deliveryCity,
            delivery_country_alpha2: this.deliveryCountry,
            payment_conditions: this.paymentConditions,
            phone: this.phone,
            reference: this.reference,
            notes: this.notes,
            mandate: parseObject(this.mandate),
            plan_item: parseObject(this.planItem),
            ...additionalData,
          },
        },
      });
      $.export("$summary", `Successfully created customer with Id: ${response.customer.source_id}`);
      return response;
    } catch ({ response }) {
      throw new ConfigurationError(response?.data?.message || response?.data?.error);
    }
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
Pennylane	`pennylane`	`app`	This component uses the Pennylane app.
Customer Type	`customerType`	`string`	Select a value from the drop down menu:`companyindividual`
Address	`address`	`string`	Customer address (billing address).
Postal Code	`postalCode`	`string`	Postal code (billing address).
City	`city`	`string`	City (billing address).
Country	`country`	`string`	Any ISO 3166 Alpha-2 country code (billing address).
Source Id	`sourceId`	`string`	You can use your own id when creating the customer. If not provided, Pennylane will pick one for you. Id must be unique.
Emails	`emails`	`string[]`	A list of customer emails.
Billing IBAN	`billingIban`	`string`	The billing IBAN of the customer. This is the iban on which you wish to receive payment from this customer.
Delivery Address	`deliveryAddress`	`string`	Address (shipping address).
Delivery Postal Code	`deliveryPostalCode`	`string`	Postal code (shipping address).
Delivery City	`deliveryCity`	`string`	City (shipping address).
Delivery Country	`deliveryCountry`	`string`	Any ISO 3166 Alpha-2 country code (shipping address).
Payment Conditions	`paymentConditions`	`string`	Select a value from the drop down menu:`upon_receiptcustom15_days30_days45_days60_days`
Phone	`phone`	`string`	Customer phone number.
Reference	`reference`	`string`	This reference doesn't appear on the invoice.
Notes	`notes`	`string`	Notes about the customer.
Mandate	`mandate`	`object`	The mandate object. Example: {"provider": "gocardless","source_id": "MD001H23WP8E7XN"}.
Plan Item	`planItem`	`object`	The plan item object. Example: {"enabled": true,"number": "123","label": "label","vat_rate": "123","country_alpha2": "US","description": "description"}.

Action Authentication#

Pennylane uses OAuth authentication. When you connect your Pennylane account, Pipedream will open a popup window where you can sign into Pennylane and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Pennylane API.

Pipedream requests the following authorization scopes when you connect your account:

customer_invoices

Create Customer with Pennylane API on New Ticket Added to View (Instant) from Zendesk API

Pipedream makes it easy to connect APIs for Pennylane, Zendesk and 2,400+ other apps remarkably fast.

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

Developers ♥ Pipedream

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