Add or Update Contact with Freshmarketer API on Ticket Updated (Instant) from Zendesk API

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Ticket Updated (Instant) from the Zendesk API

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Add or Update Contact with the Freshmarketer API

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Getting Started#

This integration creates a workflow with a Zendesk trigger and Freshmarketer action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the Ticket Updated (Instant) trigger
1. Connect your Zendesk account
2. Select a Trigger Category ID
3. Optional- Configure Custom Subdomain
4. Optional- Select one or more Fields
5. Optional- Configure JSON Body
Configure the Add or Update Contact action
1. Connect your Freshmarketer account
2. Configure Contact Email
3. Optional- Configure First Name
4. Optional- Configure Last Name
5. Optional- Select a Subscription Status
6. Optional- Configure Job Title
7. Optional- Configure Work Number
8. Optional- Configure External Id
9. Optional- Configure Mobile Number
10. Optional- Configure Address
11. Optional- Configure City
12. Optional- Configure State
13. Optional- Configure Zipcode
14. Optional- Configure Country
15. Optional- Select a Territory ID
16. Optional- Select a Lead Source ID
17. Optional- Select a Owner ID
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

Ticket Updated (Instant) on Zendesk

Description:Emit new event when a ticket has been updated

Version:0.2.2

Key:zendesk-ticket-updated

View on GitHub

Zendesk Overview#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Trigger Code#

import common from "../common/ticket.mjs";

export default {
  ...common,
  name: "Ticket Updated (Instant)",
  key: "zendesk-ticket-updated",
  type: "source",
  description: "Emit new event when a ticket has been updated",
  version: "0.2.2",
  dedupe: "unique",
  methods: {
    ...common.methods,
    getWebhookName() {
      return "Ticket Updated Webhook";
    },
    getTriggerTitle() {
      return "Ticket Updated Trigger";
    },
    getTriggerConditions() {
      return {
        all: [
          {
            field: "update_type",
            value: "Change",
          },
        ],
      };
    },
  },
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Zendesk	`app`	`app`	This component uses the Zendesk app.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
N/A	`http`	`$.interface.http`	This component uses `$.interface.http` to generate a unique URL when the component is first instantiated. Each request to the URL will trigger the `run()` method of the component.
Trigger Category ID	`categoryId`	`string`	Select a value from the drop down menu.
Custom Subdomain	`customSubdomain`	`string`	For Enterprise Zendesk accounts: optionally specify the subdomain to use. This will override the subdomain that was provided when connecting your Zendesk account to Pipedream. For example, if you Zendesk URL is https://examplehelp.zendesk.com, your subdomain is `examplehelp`
Fields	`fields`	`string[]`	Select a value from the drop down menu.
JSON Body	`jsonBody`	`string`	Custom JSON Body of the incoming payload. Setting `jsonBody` will overwrite the `fields` prop

Trigger Authentication#

Zendesk uses OAuth authentication. When you connect your Zendesk account, Pipedream will open a popup window where you can sign into Zendesk and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Zendesk API.

Pipedream requests the following authorization scopes when you connect your account:

triggers:writewebhooks:writereadtickets:writetickets:readusers:writeorganizations:readorganizations:write

About Zendesk#

Zendesk is award-winning customer service software trusted by 200K+ customers. Make customers happy via text, mobile, phone, email, live chat, social media.

Action#

Add or Update Contact on Freshmarketer

Description:Create a new contact or updates an existing one.

Version:0.0.1710419079

Key:freshmarketer-add-update-contact

View on GitHub

Freshmarketer Overview#

The Freshmarketer API enables automation of marketing efforts, providing tools to manage campaigns, leads, and more. In Pipedream, you can leverage these capabilities to create custom workflows that interact with Freshmarketer's data and connect it to other services. Combining Freshmarketer with Pipedream's serverless platform allows you to automate actions like syncing contacts, triggering campaigns based on external events, or analyzing marketing performance with external analytics tools.

Action Code#

import { ConfigurationError } from "@pipedream/platform";
import { SUBSCRIPTION_STATUS_OPTIONS } from "../../common/constants.mjs";
import freshmarketer from "../../freshmarketer.app.mjs";

export default {
  key: "freshmarketer-add-update-contact",
  name: "Add or Update Contact",
  description: "Create a new contact or updates an existing one.",
  version: "0.0.{{ts}}",
  type: "action",
  props: {
    freshmarketer,
    email: {
      propDefinition: [
        freshmarketer,
        "contactEmail",
      ],
      description: "Email on which enttity needs to be created or updated.",
    },
    firstName: {
      type: "string",
      label: "First Name",
      description: "First name of the contact.",
      optional: true,
    },
    lastName: {
      type: "string",
      label: "Last Name",
      description: "Last name of the contact.",
      optional: true,
    },
    subscriptionStatus: {
      type: "string",
      label: "Subscription Status",
      description: "Status of subscription that the contact is in.",
      optional: true,
      options: SUBSCRIPTION_STATUS_OPTIONS,
    },
    jobTitle: {
      type: "string",
      label: "Job Title",
      description: "Designation of the contact in the account he belongs to.",
      optional: true,
    },
    workNumber: {
      type: "string",
      label: "Work Number",
      description: "Work phone number of the contact.",
      optional: true,
    },
    externalId: {
      type: "string",
      label: "External Id",
      description: "External ID of the contact.",
      optional: true,
    },
    mobileNumber: {
      type: "string",
      label: "Mobile Number",
      description: "Mobile phone number of the contact.",
      optional: true,
    },
    address: {
      type: "string",
      label: "Address",
      description: "Address of the contact.",
      optional: true,
    },
    city: {
      type: "string",
      label: "City",
      description: "City that the contact belongs to.",
      optional: true,
    },
    state: {
      type: "string",
      label: "State",
      description: "State that the contact belongs to.",
      optional: true,
    },
    zipcode: {
      type: "string",
      label: "Zipcode",
      description: "Zipcode of the region that the contact belongs to.",
      optional: true,
    },
    country: {
      type: "string",
      label: "Country",
      description: "Country that the contact belongs to.",
      optional: true,
    },
    territoryId: {
      propDefinition: [
        freshmarketer,
        "territoryId",
      ],
      optional: true,
    },
    leadSourceId: {
      propDefinition: [
        freshmarketer,
        "leadSourceId",
      ],
      optional: true,
    },
    ownerId: {
      propDefinition: [
        freshmarketer,
        "ownerId",
      ],
      optional: true,
    },
  },
  async run({ $ }) {
    if (!this.email && !this.mobileNumber && ! this.externalId) {
      throw new ConfigurationError("Either Email/Mobile/Twitter ID is required to create a contact.");
    }
    const response = await this.freshmarketer.upsertContact({
      $,
      data: {
        unique_identifier: {
          emails: this.email,
        },
        contact: {
          first_name: this.firstName,
          last_name: this.lastName,
          subscription_status: this.subscriptionStatus,
          job_title: this.jobTitle,
          emails: this.email,
          work_number: this.workNumber,
          external_id: this.externalId,
          mobile_number: this.mobileNumber,
          address: this.address,
          city: this.city,
          state: this.state,
          zipcode: this.zipcode,
          country: this.country,
          territory_id: this.territoryId,
          lead_source_id: this.leadSourceId && this.leadSourceId.toString(),
          owner_id: this.ownerId && this.ownerId.toString(),
        },
      },
    });

    $.export("$summary", `The contact was successfully created/updated with Id: ${response.contact.id}`);
    return response;
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
Freshmarketer	`freshmarketer`	`app`	This component uses the Freshmarketer app.
Contact Email	`email`	`string`	Email on which enttity needs to be created or updated.
First Name	`firstName`	`string`	First name of the contact.
Last Name	`lastName`	`string`	Last name of the contact.
Subscription Status	`subscriptionStatus`	`string`	Select a value from the drop down menu:`{ "value": "0", "label": "Unsubscribed" }{ "value": "1", "label": "Subscribed" }{ "value": "2", "label": "Not Subscribed" }{ "value": "3", "label": "Reported as Spam" }{ "value": "4", "label": "Bounced" }`
Job Title	`jobTitle`	`string`	Designation of the contact in the account he belongs to.
Work Number	`workNumber`	`string`	Work phone number of the contact.
External Id	`externalId`	`string`	External ID of the contact.
Mobile Number	`mobileNumber`	`string`	Mobile phone number of the contact.
Address	`address`	`string`	Address of the contact.
City	`city`	`string`	City that the contact belongs to.
State	`state`	`string`	State that the contact belongs to.
Zipcode	`zipcode`	`string`	Zipcode of the region that the contact belongs to.
Country	`country`	`string`	Country that the contact belongs to.
Territory ID	`territoryId`	`string`	Select a value from the drop down menu.
Lead Source ID	`leadSourceId`	`string`	Select a value from the drop down menu.
Owner ID	`ownerId`	`string`	Select a value from the drop down menu.

Add or Update Contact with Freshmarketer API on Ticket Updated (Instant) from Zendesk API

Pipedream makes it easy to connect APIs for Freshmarketer, Zendesk and 2,400+ other apps remarkably fast.

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

Developers ♥ Pipedream

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