Integrate the Zendesk API with the Freshmarketer API

Setup the Zendesk API trigger to run a workflow which integrates with the Freshmarketer API. Pipedream's integration platform allows you to integrate Zendesk and Freshmarketer remarkably fast. Free for developers.

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Popular Ways to Connect Zendesk with Freshmarketer#

Add or Update Contact with Freshmarketer API on New Ticket (Instant) from Zendesk API

Zendesk + Freshmarketer

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Add or Update Contact with Freshmarketer API on New Ticket Added to View (Instant) from Zendesk API

Zendesk + Freshmarketer

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Add or Update Contact with Freshmarketer API on Ticket Closed (Instant) from Zendesk API

Zendesk + Freshmarketer

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Add or Update Contact with Freshmarketer API on Ticket Pending (Instant) from Zendesk API

Zendesk + Freshmarketer

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Add or Update Contact with Freshmarketer API on Ticket Solved (Instant) from Zendesk API

Zendesk + Freshmarketer

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Popular Zendesk and Freshmarketer Triggers#

New Ticket (Instant) from the Zendesk API

Emit new event when a ticket is created

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New Contact Added to List from the Freshmarketer API

Emit new event when a contact is added to a specific list.

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New Ticket Added to View (Instant) from the Zendesk API

Emit new event when a ticket is added to the specified view

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New Contact Removed From List from the Freshmarketer API

Emit new event as soon as a contact is removed from a list.

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Ticket Closed (Instant) from the Zendesk API

Emit new event when a ticket has changed to closed status

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Popular Zendesk and Freshmarketer Actions#

Create Ticket with the Zendesk API

Creates a ticket. See the documentation.

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Add or Update Contact with the Freshmarketer API

Create a new contact or updates an existing one.

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Delete Ticket with the Zendesk API

Deletes a ticket. See the documentation.

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Find Contact with the Freshmarketer API

Searches for a contact by email and returns contact details if found. See the documentation

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Remove Contact From List with the Freshmarketer API

Removes a contact from a specific list by email or contact ID. See the documentation

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Overview of Zendesk#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Connect Zendesk#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    zendesk: {
      type: "app",
      app: "zendesk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
      headers: {
        Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
      },
    })
  },
})

Overview of Freshmarketer#

The Freshmarketer API enables automation of marketing efforts, providing tools to manage campaigns, leads, and more. In Pipedream, you can leverage these capabilities to create custom workflows that interact with Freshmarketer's data and connect it to other services. Combining Freshmarketer with Pipedream's serverless platform allows you to automate actions like syncing contacts, triggering campaigns based on external events, or analyzing marketing performance with external analytics tools.

Connect Freshmarketer#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    freshmarketer: {
      type: "app",
      app: "freshmarketer",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.freshmarketer.$auth.domain}.myfreshworks.com/crm/sales/api/sales_accounts/filters`,
      headers: {
        "Authorization": `Token token=${this.freshmarketer.$auth.api_key}`,
        "Content-Type": `application/json`,
      },
    })
  },
})

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