Create Event with Eventbrite API on New Ticket Added to View (Instant) from Zendesk API

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New Ticket Added to View (Instant) from the Zendesk API

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Getting Started#

This integration creates a workflow with a Zendesk trigger and Eventbrite action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the New Ticket Added to View (Instant) trigger
1. Connect your Zendesk account
2. Select a Trigger Category ID
3. Optional- Configure Custom Subdomain
4. Optional- Select one or more Fields
5. Optional- Configure JSON Body
6. Select a View ID
Configure the Create Event action
1. Connect your Eventbrite account
2. Select a Organization
3. Configure Name
4. Optional- Configure Summary
5. Select a Timezone
6. Configure Start Time
7. Configure End Time
8. Optional- Configure Hide Start Date
9. Optional- Configure Hide End Date
10. Configure Currency
11. Optional- Configure Online Event
12. Optional- Configure Organizer ID
13. Optional- Configure Logo ID
14. Optional- Configure Venue ID
15. Optional- Configure Format ID
16. Optional- Configure Category ID
17. Optional- Configure Subcategory ID
18. Configure Listed
19. Optional- Configure Shareable
20. Optional- Configure Invite Only
21. Optional- Configure Show Remaining
22. Optional- Configure Password
23. Optional- Configure Capacity
24. Optional- Configure Is Reserved Seating
25. Optional- Configure Is Series
26. Optional- Configure Show Pick A Seat
27. Optional- Configure Show Seatmap Thumbnail
28. Optional- Configure Show Colors In Seatmap Thumbnail
29. Optional- Configure Source
30. Select a Locale
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

New Ticket Added to View (Instant) on Zendesk

Description:Emit new event when a ticket is added to the specified view

Version:0.0.2

Key:zendesk-ticket-added-to-view

View on GitHub

Zendesk Overview#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Trigger Code#

import common from "../common/ticket.mjs";

export default {
  ...common,
  key: "zendesk-ticket-added-to-view",
  name: "New Ticket Added to View (Instant)",
  description: "Emit new event when a ticket is added to the specified view",
  version: "0.0.2",
  type: "source",
  dedupe: "unique",
  props: {
    ...common.props,
    viewId: {
      propDefinition: [
        common.props.app,
        "viewId",
      ],
    },
  },
  methods: {
    ...common.methods,
    getWebhookName() {
      return "Ticket Added To View Webhook";
    },
    getTriggerTitle() {
      return "Ticket Added To View Trigger";
    },
    getTriggerConditions() {
      return {
        any: [
          {
            field: "update_type",
            value: "Change",
          },
          {
            field: "update_type",
            value: "Create",
          },
        ],
      };
    },
    async isRelevant(payload) {
      const { tickets } = await this.app.listTicketsInView({
        viewId: this.viewId,
      });
      const foundTicket = tickets.find(({ id }) => id == payload.ticketId);
      return foundTicket;
    },
  },
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Zendesk	`app`	`app`	This component uses the Zendesk app.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
N/A	`http`	`$.interface.http`	This component uses `$.interface.http` to generate a unique URL when the component is first instantiated. Each request to the URL will trigger the `run()` method of the component.
Trigger Category ID	`categoryId`	`string`	Select a value from the drop down menu.
Custom Subdomain	`customSubdomain`	`string`	For Enterprise Zendesk accounts: optionally specify the subdomain to use. This will override the subdomain that was provided when connecting your Zendesk account to Pipedream. For example, if you Zendesk URL is https://examplehelp.zendesk.com, your subdomain is `examplehelp`
Fields	`fields`	`string[]`	Select a value from the drop down menu.
JSON Body	`jsonBody`	`string`	Custom JSON Body of the incoming payload. Setting `jsonBody` will overwrite the `fields` prop
View ID	`viewId`	`string`	Select a value from the drop down menu.

Trigger Authentication#

Zendesk uses OAuth authentication. When you connect your Zendesk account, Pipedream will open a popup window where you can sign into Zendesk and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Zendesk API.

Pipedream requests the following authorization scopes when you connect your account:

triggers:writewebhooks:writereadtickets:writetickets:readusers:writeorganizations:readorganizations:write

About Zendesk#

Zendesk is award-winning customer service software trusted by 200K+ customers. Make customers happy via text, mobile, phone, email, live chat, social media.

Action#

Create Event on Eventbrite

Description:Create a new Eventbrite event. [See the documentation](https://www.eventbrite.com/platform/api#/reference/event/create/create-an-event)

Version:0.0.3

Key:eventbrite-create-event

View on GitHub

Eventbrite Overview#

The Eventbrite API offers a powerful way to create, manage, and attend events programmatically. With Pipedream, you can leverage this API to automate a swath of tasks such as syncing attendee data, updating events in real-time, and connecting Eventbrite to other apps to streamline event workflows. By employing Pipedream's serverless platform, you can engineer intricate automations that respond to event triggers (like new event creation or ticket purchase) and conduct actions across your software stack without writing extensive code.

Action Code#

import eventbrite from "../../eventbrite.app.mjs";
import constants from "../common/constants.mjs";

export default {
  key: "eventbrite-create-event",
  name: "Create Event",
  description: "Create a new Eventbrite event. [See the documentation](https://www.eventbrite.com/platform/api#/reference/event/create/create-an-event)",
  version: "0.0.3",
  type: "action",
  props: {
    eventbrite,
    organization: {
      propDefinition: [
        eventbrite,
        "organization",
      ],
    },
    name: {
      type: "string",
      label: "Name",
      description: "Event name. Value cannot be empty nor whitespace",
    },
    summary: {
      type: "string",
      label: "Summary",
      description:
        "Event summary. This is a plaintext field and will have any supplied HTML removed from it. Maximum of 140 characters",
      optional: true,
    },
    timezone: {
      propDefinition: [
        eventbrite,
        "timezone",
      ],
    },
    startTime: {
      type: "string",
      label: "Start Time",
      description:
        "The event start time relative to UTC. (Ex. 2018-05-12T02:00:00Z).",
    },
    endTime: {
      type: "string",
      label: "End Time",
      description:
        "The event end time relative to UTC. (Ex. 2018-05-12T02:00:00Z)",
    },
    hideStartDate: {
      type: "boolean",
      label: "Hide Start Date",
      description: "Whether the start date should be hidden. Defaults to false if left blank.",
      optional: true,
    },
    hideEndDate: {
      type: "boolean",
      label: "Hide End Date",
      description: "Whether the end date should be hidden. Defaults to false if left blank.",
      optional: true,
    },
    currency: {
      type: "string",
      label: "Currency",
      description: "The ISO 4217 currency code for this event",
      default: "USD",
    },
    onlineEvent: {
      type: "boolean",
      label: "Online Event",
      description: "If this event doesn't have a venue and is only held online. Defaults to false if left blank.",
      optional: true,
    },
    organizerId: {
      type: "string",
      label: "Organizer ID",
      description: "ID of the event organizer",
      optional: true,
    },
    logoId: {
      type: "string",
      label: "Logo ID",
      description: "Image ID of the event logo",
      optional: true,
    },
    venueId: {
      type: "string",
      label: "Venue ID",
      description: "Event venue ID",
      optional: true,
    },
    formatId: {
      type: "string",
      label: "Format ID",
      description: "Event format",
      optional: true,
    },
    categoryId: {
      type: "string",
      label: "Category ID",
      description: "Event category",
      optional: true,
    },
    subcategoryId: {
      type: "string",
      label: "Subcategory ID",
      description: "Event subcategory (US only)",
      optional: true,
    },
    listed: {
      type: "boolean",
      label: "Listed",
      description: "Is this event publicly searchable on Eventbrite? Defaults to true.",
      default: true,
    },
    shareable: {
      type: "boolean",
      label: "Shareable",
      description: "Can this event show social sharing buttons? Defaults to false if left blank.",
      optional: true,
    },
    inviteOnly: {
      type: "boolean",
      label: "Invite Only",
      description: "Can only people with invites see the event page?. Defaults to false if left blank.",
      optional: true,
    },
    showRemaining: {
      type: "boolean",
      label: "Show Remaining",
      description:
        "If the remaining number of tickets is publicly visible on the event page. Defaults to false if left blank.",
      optional: true,
    },
    password: {
      type: "string",
      label: "Password",
      description: "Password needed to see the event in unlisted mode",
      optional: true,
    },
    capacity: {
      type: "integer",
      label: "Capacity",
      description: "Set specific capacity (if omitted, sums ticket capacities)",
      optional: true,
    },
    isReservedSeating: {
      type: "boolean",
      label: "Is Reserved Seating",
      description: "If the event is reserved seating. Defaults to false if left blank.",
      optional: true,
    },
    isSeries: {
      type: "boolean",
      label: "Is Series",
      description:
        "If the event is part of a series. Specifying this attribute as True during event creation will always designate the event as a series parent, never as a series occurrence. Series occurrences must be created through the schedules API and cannot be created using the events API. Defaults to false if left blank.",
      optional: true,
    },
    showPickASeat: {
      type: "boolean",
      label: "Show Pick A Seat",
      description:
        "For reserved seating event, if attendees can pick their seats. Defaults to false if left blank.",
      optional: true,
    },
    showSeatmapThumbnail: {
      type: "boolean",
      label: "Show Seatmap Thumbnail",
      description:
        "For reserved seating event, if venue map thumbnail visible on the event page. Defaults to false if left blank.",
      optional: true,
    },
    showColorsInSeatmapThumbnail: {
      type: "boolean",
      label: "Show Colors In Seatmap Thumbnail",
      description:
        "For reserved seating event, if venue map thumbnail should have colors on the event page. Defaults to false if left blank.",
      optional: true,
    },
    source: {
      type: "string",
      label: "Source",
      description: "Source of the event (defaults to API)",
      optional: true,
    },
    locale: {
      type: "string",
      label: "Locale",
      description: "Indicates event language on Event's listing page. Language options from Eventbrite documentation: https://www.eventbrite.com/platform/api#/reference/event/retrieve/create-an-event",
      options: constants.LOCALE,
      default: "en_US",
    },
  },
  async run({ $ }) {
    /* convert start and end time to UTC in case time was entered with timezone offset */
    const startTime = (new Date(this.startTime)).toISOString()
      .split(".")[0] + "Z";
    const endTime = (new Date(this.endTime)).toISOString()
      .split(".")[0] + "Z";

    let data = {
      event: {
        name: {
          html: this.name,
        },
        summary: this.summary,
        start: {
          timezone: this.timezone,
          utc: startTime,
        },
        end: {
          timezone: this.timezone,
          utc: endTime,
        },
        hide_start_date: this.hideStartDate,
        hide_end_date: this.hideEndDate,
        currency: this.currency,
        online_event: this.onlineEvent,
        organizer_id: this.organizerId,
        logo_id: this.logoId,
        venue_id: this.venueId,
        format_id: this.formatId,
        category_id: this.categoryId,
        subcategory_id: this.subcategoryId,
        listed: this.listed,
        shareable: this.shareable,
        invite_only: this.inviteOnly,
        show_remaining: this.showRemaining,
        password: this.password,
        capacity: this.capacity,
        is_reserved_seating: this.isReservedSeating,
        is_series: this.isSeries,
        show_pick_a_seat: this.showPickASeat,
        show_seatmap_thumbnail: this.showSeatmapThumbnail,
        show_colors_in_seatmap_thumbnail: this.showColorsInSeatmapThumbnail,
        source: this.source,
        locale: this.locale,
      },
    };
    data = JSON.parse(JSON.stringify(data));
    const event = await this.eventbrite.createEvent($, this.organization, data);
    $.export("$summary", "Successfully created an event");
    return event;
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
Eventbrite	`eventbrite`	`app`	This component uses the Eventbrite app.
Organization	`organization`	`string`	Select a value from the drop down menu.
Name	`name`	`string`	Event name. Value cannot be empty nor whitespace
Summary	`summary`	`string`	Event summary. This is a plaintext field and will have any supplied HTML removed from it. Maximum of 140 characters
Timezone	`timezone`	`string`	Select a value from the drop down menu.
Start Time	`startTime`	`string`	The event start time relative to UTC. (Ex. 2018-05-12T02:00:00Z).
End Time	`endTime`	`string`	The event end time relative to UTC. (Ex. 2018-05-12T02:00:00Z)
Hide Start Date	`hideStartDate`	`boolean`	Whether the start date should be hidden. Defaults to false if left blank.
Hide End Date	`hideEndDate`	`boolean`	Whether the end date should be hidden. Defaults to false if left blank.
Currency	`currency`	`string`	The ISO 4217 currency code for this event
Online Event	`onlineEvent`	`boolean`	If this event doesn't have a venue and is only held online. Defaults to false if left blank.
Organizer ID	`organizerId`	`string`	ID of the event organizer
Logo ID	`logoId`	`string`	Image ID of the event logo
Venue ID	`venueId`	`string`	Event venue ID
Format ID	`formatId`	`string`	Event format
Category ID	`categoryId`	`string`	Event category
Subcategory ID	`subcategoryId`	`string`	Event subcategory (US only)
Listed	`listed`	`boolean`	Is this event publicly searchable on Eventbrite? Defaults to true.
Shareable	`shareable`	`boolean`	Can this event show social sharing buttons? Defaults to false if left blank.
Invite Only	`inviteOnly`	`boolean`	Can only people with invites see the event page?. Defaults to false if left blank.
Show Remaining	`showRemaining`	`boolean`	If the remaining number of tickets is publicly visible on the event page. Defaults to false if left blank.
Password	`password`	`string`	Password needed to see the event in unlisted mode
Capacity	`capacity`	`integer`	Set specific capacity (if omitted, sums ticket capacities)
Is Reserved Seating	`isReservedSeating`	`boolean`	If the event is reserved seating. Defaults to false if left blank.
Is Series	`isSeries`	`boolean`	If the event is part of a series. Specifying this attribute as True during event creation will always designate the event as a series parent, never as a series occurrence. Series occurrences must be created through the schedules API and cannot be created using the events API. Defaults to false if left blank.
Show Pick A Seat	`showPickASeat`	`boolean`	For reserved seating event, if attendees can pick their seats. Defaults to false if left blank.
Show Seatmap Thumbnail	`showSeatmapThumbnail`	`boolean`	For reserved seating event, if venue map thumbnail visible on the event page. Defaults to false if left blank.
Show Colors In Seatmap Thumbnail	`showColorsInSeatmapThumbnail`	`boolean`	For reserved seating event, if venue map thumbnail should have colors on the event page. Defaults to false if left blank.
Source	`source`	`string`	Source of the event (defaults to API)
Locale	`locale`	`string`	Select a value from the drop down menu:`{ "label": "German (Austria)", "value": "de_AT" }{ "label": "German (Switzerland)", "value": "de_CH" }{ "label": "German (Germany)", "value": "de_DE" }{ "label": "English (Australia)", "value": "en_AU" }{ "label": "English (Canada)", "value": "en_CA" }{ "label": "English (Denmark)", "value": "en_DK" }{ "label": "English (Finland)", "value": "en_FI" }{ "label": "English (United Kingdom)", "value": "en_GB" }{ "label": "English (Hong Kong)", "value": "en_KH" }{ "label": "English (Ireland)", "value": "en_IE" }{ "label": "English (India)", "value": "en_IN" }{ "label": "English (New Zealand)", "value": "en_NZ" }{ "label": "English (Sweden)", "value": "en_SE" }{ "label": "English (U.S.A.)", "value": "en_US" }{ "label": "Spanish (Argentina)", "value": "es_AR" }{ "label": "Spanish (Chile)", "value": "es_CL" }{ "label": "Spanish (Colombia)", "value": "es_CO" }{ "label": "Spanish (Spain)", "value": "es_ES" }{ "label": "French (Belgium)", "value": "fr_BE" }{ "label": "French (Canada)", "value": "fr_CA" }{ "label": "German (Switzerland)", "value": "fr_CH" }{ "label": "French (France)", "value": "fr_FR" }{ "label": "Hindi (India)", "value": "hi_IN" }{ "label": "Italian (Italy)", "value": "it_IT" }{ "label": "Dutch (Belgium)", "value": "nl_BE" }{ "label": "Dutch (Netherlands)", "value": "nl_NL" }{ "label": "Portuguese (Brazil)", "value": "pt_BR" }{ "label": "Portuguese (Portugal)", "value": "pt_PT" }`

Action Authentication#

Eventbrite uses OAuth authentication. When you connect your Eventbrite account, Pipedream will open a popup window where you can sign into Eventbrite and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Eventbrite API.

Pipedream requests the following authorization scopes when you connect your account:

Create Event with Eventbrite API on New Ticket Added to View (Instant) from Zendesk API

Pipedream makes it easy to connect APIs for Eventbrite, Zendesk and 2,400+ other apps remarkably fast.

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

Developers ♥ Pipedream

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