Get Related UUIDs with Confection API on Ticket Pending (Instant) from Zendesk API

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Ticket Pending (Instant) from the Zendesk API

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Get Related UUIDs with the Confection API

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Getting Started#

This integration creates a workflow with a Zendesk trigger and Confection action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the Ticket Pending (Instant) trigger
1. Connect your Zendesk account
2. Select a Trigger Category ID
3. Optional- Configure Custom Subdomain
4. Optional- Select one or more Fields
5. Optional- Configure JSON Body
Configure the Get Related UUIDs action
1. Connect your Confection account
2. Configure UUID
3. Optional- Configure Likeness Score
4. Optional- Configure Should the execution of this step be stopped if no results are found?
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

Ticket Pending (Instant) on Zendesk

Description:Emit new event when a ticket has changed to pending status

Version:0.2.2

Key:zendesk-ticket-pended

View on GitHub

Zendesk Overview#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Trigger Code#

import common from "../common/ticket.mjs";

export default {
  ...common,
  name: "Ticket Pending (Instant)",
  key: "zendesk-ticket-pended",
  type: "source",
  description: "Emit new event when a ticket has changed to pending status",
  version: "0.2.2",
  dedupe: "unique",
  methods: {
    ...common.methods,
    getWebhookName() {
      return "Ticket Pending Webhook";
    },
    getTriggerTitle() {
      return "Ticket Pending Trigger";
    },
    getTriggerConditions() {
      return {
        all: [
          {
            field: "update_type",
            value: "Change",
          },
          {
            field: "status",
            operator: "value",
            value: "pending",
          },
        ],
      };
    },
  },
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Zendesk	`app`	`app`	This component uses the Zendesk app.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
N/A	`http`	`$.interface.http`	This component uses `$.interface.http` to generate a unique URL when the component is first instantiated. Each request to the URL will trigger the `run()` method of the component.
Trigger Category ID	`categoryId`	`string`	Select a value from the drop down menu.
Custom Subdomain	`customSubdomain`	`string`	For Enterprise Zendesk accounts: optionally specify the subdomain to use. This will override the subdomain that was provided when connecting your Zendesk account to Pipedream. For example, if you Zendesk URL is https://examplehelp.zendesk.com, your subdomain is `examplehelp`
Fields	`fields`	`string[]`	Select a value from the drop down menu.
JSON Body	`jsonBody`	`string`	Custom JSON Body of the incoming payload. Setting `jsonBody` will overwrite the `fields` prop

Trigger Authentication#

Zendesk uses OAuth authentication. When you connect your Zendesk account, Pipedream will open a popup window where you can sign into Zendesk and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Zendesk API.

Pipedream requests the following authorization scopes when you connect your account:

triggers:writewebhooks:writereadtickets:writetickets:readusers:writeorganizations:readorganizations:write

About Zendesk#

Zendesk is award-winning customer service software trusted by 200K+ customers. Make customers happy via text, mobile, phone, email, live chat, social media.

Action#

Get Related UUIDs on Confection

Description:This action will retrieve all UUIDs that have a likeness score of at least 50 (default) with the provided UUID. The likeness score can be customized in configuration.

Version:0.1.0

Key:confection-get-related-uuids

View on GitHub

Confection Overview#

Confection API provides a robust solution for collecting, managing, and utilizing user data in compliance with privacy regulations. It helps businesses capture data lost due to ad blockers and privacy tech, ensuring you don't miss out on valuable insights. With Pipedream, you can harness this data in real-time, triggering actions, analyzing trends, or integrating with other services for a comprehensive data strategy.

Action Code#

import confection from "../../confection.app.mjs";

export default {
  key: "confection-get-related-uuids",
  name: "Get Related UUIDs",
  type: "action",
  version: "0.1.0",
  description:
    "This action will retrieve all UUIDs that have a likeness score of at least 50 (default) with the provided UUID. The likeness score can be customized in configuration.",
  props: {
    confection,
    uuid: {
      propDefinition: [
        confection,
        "uuid",
      ],
      description: "Provide the UUID to retrieve related UUIDs of.",
    },
    likeness: {
      propDefinition: [
        confection,
        "likeness",
      ],
      description:
        "Accepts values 50 to 100. 100 meaning only pull back records where we are certain the UUIDs are the same record",
    },
    stopOnNoResults: {
      propDefinition: [
        confection,
        "stopOnNoResults",
      ],
      description:
        "If set to true, action execution will be halted when no related UUIDs are found and any subsequent steps that rely on data from this step will not be run.",
    },
  },
  async run({ $ }) {
    const data = await this.confection.getRelatedUUIDs(
      this.uuid,
      this.likeness,
      $,
    );

    if (data.related.length === 0 && this.stopOnNoResults === true) {
      throw new Error(
        `No related UUIDs with likeness score greater than or equal to ${this.likeness} were found.`,
      );
    }
    return data;
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
Confection	`confection`	`app`	This component uses the Confection app.
UUID	`uuid`	`string`	Provide the UUID to retrieve related UUIDs of.
Likeness Score	`likeness`	`integer`	Accepts values 50 to 100. 100 meaning only pull back records where we are certain the UUIDs are the same record
Should the execution of this step be stopped if no results are found?	`stopOnNoResults`	`boolean`	If set to true, action execution will be halted when no related UUIDs are found and any subsequent steps that rely on data from this step will not be run.

Action Authentication#

Confection uses API keys for authentication. When you connect your Confection account, Pipedream securely stores the keys so you can easily authenticate to Confection APIs in both code and no-code steps.

Find your account ID and API keys here: https://dashboard.confection.io/my-keys

Need an account? Using Confection for the first time? Please see our quick-start guide: https://confection.io/quick-start/pipedream

Get Related UUIDs with Confection API on Ticket Pending (Instant) from Zendesk API

Pipedream makes it easy to connect APIs for Confection, Zendesk and 2,200+ other apps remarkably fast.

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

Developers ♥ Pipedream

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