Create Solution Article with Freshservice API on New Bot Command Received (Instant) from Telegram API

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New Bot Command Received (Instant) from the Telegram API

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Create Solution Article with the Freshservice API

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Getting Started#

This integration creates a workflow with a Telegram trigger and Freshservice action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the New Bot Command Received (Instant) trigger
1. Connect your Telegram account
2. Select one or more Commands
Configure the Create Solution Article action
1. Connect your Freshservice account
2. Configure Title
3. Configure Description
4. Select a Solution Category ID
5. Select a Solution Folder ID
6. Select a Solution Article Status
7. Optional- Select a Solution Article Type
8. Optional- Configure Tags
9. Optional- Configure Keywords
10. Optional- Configure Review Date
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

New Bot Command Received (Instant) on Telegram

Description:Emit new event each time a Telegram Bot command is received.

Version:0.0.5

Key:telegram_bot_api-new-bot-command-received

View on GitHub

New Bot Command Received (Instant) Overview#

Telegram Bots can respond to Slash commands. For instance, you can add a /hi or /help command to your Telegram bot to help users learn how to use your bot.

Trigger Code#

import base from "../common/webhooks.mjs";
import sampleEmit from "./test-event.mjs";

export default {
  ...base,
  key: "telegram_bot_api-new-bot-command-received",
  name: "New Bot Command Received (Instant)",
  description: "Emit new event each time a Telegram Bot command is received.",
  version: "0.0.5",
  type: "source",
  dedupe: "unique",
  props: {
    ...base.props,
    commands: {
      propDefinition: [
        base.props.telegramBotApi,
        "commands",
      ],
    },
  },
  methods: {
    ...base.methods,
    getMeta(event, message) {
      return {
        id: event.update_id,
        summary: message.text,
        ts: new Date(message.edit_date ?? message.date),
      };
    },
    getEventTypes() {
      return [
        "message",
        "edited_message",
      ];
    },
    processEvent(event) {
      const message = event.edited_message ?? event.message;

      if (!message?.text) {
        console.log("Skipping message that isn’t a bot command");

        return;
      }

      const command = message.text.split(" ")[0];

      if (typeof this.commands === "string") {
        this.commands = JSON.parse(this.commands);
      }

      const foundCmd = this.commands.some((cmd) => command.includes(cmd));
      if (!foundCmd) {
        return;
      }

      this.$emit(event, this.getMeta(event, message));
    },
  },
  sampleEmit,
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Telegram	`telegramBotApi`	`app`	This component uses the Telegram app.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
N/A	`http`	`$.interface.http`	This component uses `$.interface.http` to generate a unique URL when the component is first instantiated. Each request to the URL will trigger the `run()` method of the component.
Commands	`commands`	`string[]`	Select a value from the drop down menu.

Trigger Authentication#

Telegram uses API keys for authentication. When you connect your Telegram account, Pipedream securely stores the keys so you can easily authenticate to Telegram APIs in both code and no-code steps.

About Telegram#

Telegram, is a cloud-based, cross-platform, encrypted instant messaging (IM) service.

Action#

Create Solution Article on Freshservice

Description:Create a solution article. [See the documentation](https://api.freshservice.com/#create_solution_article)

Version:0.0.2

Key:freshservice-create-solution-article

View on GitHub

Freshservice Overview#

The Freshservice API opens up a realm of possibilities for streamlining IT service management processes. It allows you to interact programmatically with Freshservice features, such as creating tickets, managing users, updating service catalog items, and more. Leveraging the Freshservice API on Pipedream, you can automate repetitive tasks, create complex workflows that react to events in Freshservice in real time, and connect Freshservice to a multitude of other services to enhance its capabilities and your productivity.

Action Code#

import freshservice from "../../freshservice.app.mjs";

export default {
  key: "freshservice-create-solution-article",
  name: "Create Solution Article",
  description: "Create a solution article. [See the documentation](https://api.freshservice.com/#create_solution_article)",
  version: "0.0.2",
  annotations: {
    destructiveHint: false,
    openWorldHint: true,
    readOnlyHint: false,
  },
  type: "action",
  props: {
    freshservice,
    title: {
      type: "string",
      label: "Title",
      description: "The title of the solution article",
    },
    description: {
      type: "string",
      label: "Description",
      description: "The description of the solution article",
    },
    categoryId: {
      propDefinition: [
        freshservice,
        "solutionCategoryId",
      ],
    },
    folderId: {
      propDefinition: [
        freshservice,
        "solutionFolderId",
        (c) => ({
          solutionCategoryId: c.categoryId,
        }),
      ],
    },
    status: {
      propDefinition: [
        freshservice,
        "solutionArticleStatus",
      ],
    },
    articleType: {
      propDefinition: [
        freshservice,
        "solutionArticleType",
      ],
      optional: true,
    },
    tags: {
      type: "string[]",
      label: "Tags",
      description: "The tags of the solution article",
      optional: true,
    },
    keywords: {
      type: "string[]",
      label: "Keywords",
      description: "The keywords of the solution article",
      optional: true,
    },
    reviewDate: {
      type: "string",
      label: "Review Date",
      description: "Date in future when this article would need to be reviewed again. E.g. `2020-03-29T16:44:26Z`",
      optional: true,
    },
  },
  async run({ $ }) {
    const { article } = await this.freshservice.createSolutionArticle({
      $,
      data: {
        title: this.title,
        description: this.description,
        folder_id: this.folderId,
        article_type: this.articleType,
        status: this.status,
        tags: this.tags,
        keywords: this.keywords,
        review_date: this.reviewDate,
      },
    });
    $.export("$summary", `Successfully created solution article with ID ${article.id}`);
    return article;
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
Freshservice	`freshservice`	`app`	This component uses the Freshservice app.
Title	`title`	`string`	The title of the solution article
Description	`description`	`string`	The description of the solution article
Solution Category ID	`categoryId`	`string`	Select a value from the drop down menu.
Solution Folder ID	`folderId`	`string`	Select a value from the drop down menu.
Solution Article Status	`status`	`integer`	Select a value from the drop down menu:`{ "label": "Draft", "value": 1 }{ "label": "Published", "value": 2 }`
Solution Article Type	`articleType`	`integer`	Select a value from the drop down menu:`{ "label": "Permanent", "value": 1 }{ "label": "Workaround", "value": 2 }`
Tags	`tags`	`string[]`	The tags of the solution article
Keywords	`keywords`	`string[]`	The keywords of the solution article
Review Date	`reviewDate`	`string`	Date in future when this article would need to be reviewed again. E.g. `2020-03-29T16:44:26Z`

Action Authentication#

Freshservice uses API keys for authentication. When you connect your Freshservice account, Pipedream securely stores the keys so you can easily authenticate to Freshservice APIs in both code and no-code steps.

Your Freshservice API key is in your Profile > Settings page, below the change password section on the right.

Your domain is displayed in your Freshdesk URL. For example, https://{your_domain_here}.freshservice.com/.

Create Solution Article with Freshservice API on New Bot Command Received (Instant) from Telegram API

Pipedream makes it easy to connect APIs for Freshservice, Telegram and 2,900+ other apps remarkably fast.

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

Developers ♥ Pipedream

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