MULTI-APP TOOLKIT
Build with Snipe-IT + Zendesk
- Multi-app
- One MCP session
- 50 actions
- 10 triggers
- Managed auth
MCP
One MCP session, both toolsets
One session gives your product or agent every Snipe-IT and Zendesk tool at once — connect once, list tools, and call them like any single-app session.
// accessToken: mint a short-lived token with the Connect SDK — see the MCP guide
const transport = new StreamableHTTPClientTransport(
new URL("https://remote.mcp.pipedream.net/v3"),
{
requestInit: {
headers: {
Authorization: `Bearer ${accessToken}`,
"x-pd-project-id": "{project_id}",
"x-pd-environment": "production",
"x-pd-external-user-id": "{external_user_id}", // any stable ID for this user in your system
"x-pd-app-slug": "snipe_it,zendesk",
},
},
},
)
const mcp = new Client({ name: "my-agent", version: "1.0.0" })
await mcp.connect(transport)
const { tools } = await mcp.listTools()
// One list, both toolsets: Snipe-IT and Zendesk tools arrive
// together, each keyed by its own app's slug.
// e.g. run Create Hardware Asset:
const result = await mcp.callTool({
name: "snipe_it-create-hardware",
arguments: {
modelId: 10,
statusId: 10,
},
})import { PipedreamClient } from "@pipedream/sdk"
const pd = new PipedreamClient({
projectId: process.env.PIPEDREAM_PROJECT_ID!,
clientId: process.env.PIPEDREAM_CLIENT_ID!,
clientSecret: process.env.PIPEDREAM_CLIENT_SECRET!,
projectEnvironment: "production",
})
const externalUserId = "{external_user_id}" // any stable ID for this user in your system
const [snipeItTools, zendeskTools] =
await Promise.all([
pd.components.list({ app: "snipe_it" }),
pd.components.list({ app: "zendesk" }),
])
// One external user owns both connected accounts, so either app's tools
// run on their behalf with the same externalUserId.curl "https://api.pipedream.com/v1/connect/{project_id}/components?app=snipe_it" \
-H "X-PD-Environment: production" \
-H "Authorization: Bearer {access_token}"
curl "https://api.pipedream.com/v1/connect/{project_id}/components?app=zendesk" \
-H "X-PD-Environment: production" \
-H "Authorization: Bearer {access_token}"
# Connect both accounts to the same external_user_id, then
# configure and invoke either app's tools on that user's behalf.ARCHITECTURE
One user, two connected accounts
Your user connects each account once, under whatever ID they already have in your product. The two stay independent — either can be revoked on its own — and your code reaches both through that one user.
Your product
external_user_id
{external_user_id}Pipedream Connect
Managed identity
Auth · tools · routing
Snipe-IT
Connected account
Zendesk
Connected account
TOOLS
Snipe-IT tools
The Snipe-IT tools this pairing puts in reach, each one running on your user's own connected account.
Actions top 8 of 17
-
Create Hardware Asset
actionCreates a new hardware asset in Snipe-IT. See the documentationWritev0.0.2 -
Create User
actionCreates a new user in Snipe-IT with profile information required for asset or license assignments. See the documentationWritev0.0.2 -
Get Hardware Asset
actionRetrieves details of a specific hardware asset by ID. See the documentationRead-onlyv0.0.2 -
Get License
actionRetrieves license details including seat count, expiration, and current usage metrics. Note: The response returns 'product_key' but uses 'serial' field for POST/PUT/PATCH requests. See the documentationRead-onlyv0.0.3 -
Get User Assets
actionRetrieves all assets currently assigned to a specific user. Useful for audits and inventory reviews. See the documentationRead-onlyv0.0.2 -
List Company Options
actionRetrieves available options for the Company field.Read-onlyv0.0.1 -
List Department Options
actionRetrieves available options for the Department field.Read-onlyv0.0.1 -
List Groups Options
actionRetrieves available options for the Groups field.Read-onlyv0.0.1
Triggers
No Snipe-IT triggers are available yet.
TOOLS
Zendesk tools
The Zendesk tools this pairing puts in reach, each one running on your user's own connected account.
Actions top 8 of 33
-
Add Ticket Tags
actionAdd tags to a ticket (appends to existing tags). See the documentation.Writev0.0.16 -
Create Side Conversation
actionCreate a side conversation on a Zendesk ticket using email, Zendesk agent, Slack, Microsoft Teams, or child-ticket participants. Requires the Zendesk Collaboration add-on. Use List Side Conversations to inspect existing conversations. See the documentationWritev0.0.2 -
Create Ticket
actionCreates a ticket. See the documentation.Writev0.1.20 -
Delete Ticket
actionDeletes a ticket. See the documentation.Writev0.1.20 -
Get Article
actionRetrieves an article by its ID. See the documentation.Read-onlyv0.0.10 -
Get Dynamic Content Item
actionRetrieves a dynamic content item. Note: Dynamic content is available only on the Professional plan and above. See the documentation.Read-onlyv0.0.3 -
Get Dynamic Content Items by Name
actionRetrieves multiple dynamic content items by their names. Note: Dynamic content is available only on the Professional plan and above. See the documentation.Read-onlyv0.0.3 -
Get Macro
actionRetrieves a macro by its ID. See the documentation.Read-onlyv0.0.10
Triggers top 4 of 10
-
Locale Updated
triggerEmit new event when a locale has been updatedv0.0.14 -
New Side Conversation
triggerEmit new event when a side conversation is created on a ticket. See the documentationv0.0.7 -
New Side Conversation Reply
triggerEmit new event when a reply is added to an existing side conversation on a ticket. See the documentationv0.0.7 -
New Ticket (Instant)
triggerEmit new event when a ticket is createdInstantv0.2.19
MULTI-APP
Works with more apps
The combinations customers connect alongside these two — nothing here is limited to a pair.
REFERENCE
Toolkit details
- x-pd-app-slug
- snipe_it,zendesk
- Primary app
- Snipe-IT (snipe_it)
- Second app
- Zendesk (zendesk)
- Authentication
- API key + OAuth
- Available actions
- 50
- Available triggers
- 10