What do you want to automate
with SmartSuite and Freshdesk?
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Popular Ways to Connect SmartSuite with Freshdesk#
Popular SmartSuite and Freshdesk Triggers#
Emit new event when a contact is created. See the documentation
Emit new event when a ticket is created. See the documentation
Popular SmartSuite and Freshdesk Actions#
Assign a Freshdesk ticket to a specific agent. See the documentation
Search for records based on matching field(s). See the documentation
Assign a Freshdesk ticket to a specific group See the documentation
Overview of SmartSuite#
The SmartSuite API offers a way to streamline work by automating tasks, managing data, and integrating with other services. Within Pipedream, you can leverage this API to create workflows that react to events in SmartSuite, manipulate data within SmartSuite, or synchronize data between SmartSuite and other apps. This could range from updating project statuses, to aggregating data for reports, to syncing contacts across platforms.
Connect SmartSuite#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
smartsuite: {
type: "app",
app: "smartsuite",
}
},
async run({steps, $}) {
return await axios($, {
method: "post",
url: `https://app.smartsuite.com/api/v1/applications/members/records/list/`,
headers: {
"Authorization": `Token ${this.smartsuite.$auth.api_token}`,
"ACCOUNT-ID": `${this.smartsuite.$auth.account_id}`,
"Content-Type": `application/json`,
},
params: {
offset: `0`,
limit: `3`,
},
})
},
})
Overview of Freshdesk#
The Freshdesk API empowers you to interact programmatically with your customer support platform, creating possibilities for automating repetitive tasks, integrating with other services, and enhancing customer experiences. With Pipedream, you can effortlessly connect Freshdesk to a multitude of apps, tapping into triggers and actions that streamline workflows. For instance, you can automate ticket creation, sync customer issues with a CRM, or trigger notifications based on ticket updates, all within a serverless environment.
Connect Freshdesk#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
freshdesk: {
type: "app",
app: "freshdesk",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.freshdesk.$auth.domain}.freshdesk.com/api/v2/tickets`,
auth: {
username: `${this.freshdesk.$auth.api_key}:X`,
password: ``,
},
})
},
})
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