Schedule Session with Zoho Assist API on New Item From Multiple RSS Feeds from RSS API

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New Item From Multiple RSS Feeds from the RSS API

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Schedule Session with the Zoho Assist API

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Getting Started#

This integration creates a workflow with a RSS trigger and Zoho Assist action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the New Item From Multiple RSS Feeds trigger
1. Connect your RSS account
2. Configure timer
3. Configure Feed URLs
4. Optional- Configure Max per Feed
Configure the Schedule Session action
1. Connect your Zoho Assist account
2. Configure Title
3. Configure Customer Email
4. Configure Schedule Time
5. Select a Time Zone
6. Configure Reminder
7. Select a Department ID
8. Optional- Configure Notes
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

New Item From Multiple RSS Feeds on RSS

Description:Emit new items from multiple RSS feeds

Version:1.2.7

Key:rss-new-item-from-multiple-feeds

View on GitHub

RSS Overview#

The RSS app allows users to automatically fetch and parse updates from web feeds. This functionality is pivotal for staying abreast of content changes or updates from websites, blogs, and news outlets that offer RSS feeds. With Pipedream, you can harness the RSS API to trigger workflows that enable a broad range of automations, like content aggregation, monitoring for specific keywords, notifications, and data synchronization across platforms.

Trigger Code#

import rss from "../../app/rss.app.mjs";
import { defineSource } from "@pipedream/types";
import rssCommon from "../common/common.mjs";
export default defineSource({
    ...rssCommon,
    key: "rss-new-item-from-multiple-feeds",
    name: "New Item From Multiple RSS Feeds",
    type: "source",
    description: "Emit new items from multiple RSS feeds",
    version: "1.2.7",
    props: {
        ...rssCommon.props,
        urls: {
            propDefinition: [
                rss,
                "urls",
            ],
            description: "Enter one or multiple URLs from any public RSS feed. To avoid timeouts, 5 or less URLs is recommended.",
        },
        max: {
            type: "integer",
            label: "Max per Feed",
            description: "Maximum number of posts per feed to retrieve at one time. Defaults to 20.",
            optional: true,
            default: 20,
        },
    },
    dedupe: "unique",
    hooks: {
        async activate() {
            // Try to parse the feed one time to confirm we can fetch and parse.
            // The code will throw any errors to the user.
            for (const url of this.urls) {
                await this.rss.fetchAndParseFeed(url);
            }
        },
    },
    async run() {
        const items = [];
        for (const url of this.urls) {
            const feedItems = (await this.rss.fetchAndParseFeed(url))?.slice(0, this.max);
            console.log(`Retrieved items from ${url}`);
            items.push(...feedItems);
        }
        this.rss.sortItems(items).forEach((item) => {
            const meta = this.generateMeta(item);
            this.$emit(item, meta);
        });
    },
});

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
RSS	`rss`	`app`	This component uses the RSS app.
	`timer`	`$.interface.timer`	How often you want to poll the feed for new items
Feed URLs	`urls`	`string[]`	Enter one or multiple URLs from any public RSS feed. To avoid timeouts, 5 or less URLs is recommended.
Max per Feed	`max`	`integer`	Maximum number of posts per feed to retrieve at one time. Defaults to 20.

Trigger Authentication#

The RSS API does not require authentication.

About RSS#

Real Simple Syndication

Action#

Schedule Session on Zoho Assist

Description:Schedule a remote support session. [See the documentation](https://www.zoho.com/assist/api/schedulesession.html)

Version:0.0.1

Key:zoho_assist-schedule-session

View on GitHub

Zoho Assist Overview#

The Zoho Assist API provides remote support and access functionalities, enabling automated session management, customer support, and IT operations. By integrating it with Pipedream, you can craft serverless workflows that respond to various triggers and perform actions like creating support sessions, fetching session details, or managing users. The API's versatility in Pipedream allows for streamlined coordination between support requests and responses, facilitating seamless IT support and management tasks.

Action Code#

import { defineAction } from "@pipedream/types";
import app from "../../app/zoho_assist.app.mjs";
import { getValidDate } from "../../common/methods.mjs";
import { TIMEZONE_OPTIONS } from "../../common/constants.mjs";
export default defineAction({
    name: "Schedule Session",
    description: "Schedule a remote support session. [See the documentation](https://www.zoho.com/assist/api/schedulesession.html)",
    key: "zoho_assist-schedule-session",
    version: "0.0.1",
    type: "action",
    props: {
        app,
        title: {
            type: "string",
            label: "Title",
            description: "Title of the scheduled session",
        },
        customerEmail: {
            type: "string",
            label: "Customer Email",
            description: "The customer's email address to whom the session will be scheduled.",
        },
        scheduleTime: {
            propDefinition: [
                app,
                "date",
            ],
            label: "Schedule Time",
        },
        timeZone: {
            type: "string",
            label: "Time Zone",
            description: "The time zone in which the session is scheduled.",
            options: TIMEZONE_OPTIONS,
        },
        reminder: {
            type: "integer",
            label: "Reminder",
            description: "A reminder time for joining the session.",
        },
        departmentId: {
            propDefinition: [
                app,
                "departmentId",
            ],
        },
        notes: {
            type: "string",
            label: "Notes",
            description: "Schedule session description.",
            optional: true,
        },
    },
    methods: {
        getValidDate,
        getUtcOffset(tz) {
            return tz.match(/[+-][0-9]{2}:[0-9]{2}/)?.[0] ?? "00:00";
        },
    },
    async run({ $ }) {
        const { title, customerEmail, scheduleTime, timeZone, reminder, departmentId, notes, } = this;
        const params = {
            $,
            data: {
                mode: "SCHEDULE",
                title,
                customer_email: customerEmail,
                schedule_time: this.getValidDate(scheduleTime),
                utc_offset: this.getUtcOffset(timeZone),
                time_zone: timeZone,
                reminder,
                department_id: departmentId,
                notes,
            },
        };
        const { representation } = await this.app.scheduleSession(params);
        $.export("$summary", `Successfully scheduled session (ID: ${representation.schedule_id})`);
        return representation;
    },
});

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
Zoho Assist	`app`	`app`	This component uses the Zoho Assist app.
Title	`title`	`string`	Title of the scheduled session
Customer Email	`customerEmail`	`string`	The customer's email address to whom the session will be scheduled.
Schedule Time	`scheduleTime`	`string`	Timestamp in ISO 8601 format.
Time Zone	`timeZone`	`string`	Select a value from the drop down menu:`(UTC-12:00) International Date Line West(UTC-11:00) Coordinated Universal Time-11(UTC-10:00) Hawaii(UTC-09:00) Alaska(UTC-08:00) Baja California(UTC-07:00) Pacific Daylight Time (US & Canada)(UTC-08:00) Pacific Standard Time (US & Canada)(UTC-07:00) Arizona(UTC-07:00) Chihuahua, La Paz, Mazatlan(UTC-07:00) Mountain Time (US & Canada)(UTC-06:00) Central America(UTC-06:00) Central Time (US & Canada)(UTC-06:00) Guadalajara, Mexico City, Monterrey(UTC-06:00) Saskatchewan(UTC-05:00) Bogota, Lima, Quito(UTC-05:00) Eastern Time (US & Canada)(UTC-04:00) Eastern Daylight Time (US & Canada)(UTC-05:00) Indiana (East)(UTC-04:30) Caracas(UTC-04:00) Asuncion(UTC-04:00) Atlantic Time (Canada)(UTC-04:00) Cuiaba(UTC-04:00) Georgetown, La Paz, Manaus, San Juan(UTC-04:00) Santiago(UTC-03:30) Newfoundland(UTC-03:00) Brasilia(UTC-03:00) Buenos Aires(UTC-03:00) Cayenne, Fortaleza(UTC-03:00) Greenland(UTC-03:00) Montevideo(UTC-03:00) Salvador(UTC-02:00) Coordinated Universal Time-02(UTC-01:00) Azores(UTC-01:00) Cape Verde Is.(UTC) Casablanca(UTC) Coordinated Universal Time(UTC) Edinburgh, London(UTC+01:00) Edinburgh, London(UTC) Dublin, Lisbon(UTC) Monrovia, Reykjavik(UTC+01:00) Amsterdam, Berlin, Bern, Rome, Stockholm, Vienna(UTC+01:00) Belgrade, Bratislava, Budapest, Ljubljana, Prague(UTC+01:00) Brussels, Copenhagen, Madrid, Paris(UTC+01:00) Sarajevo, Skopje, Warsaw, Zagreb(UTC+01:00) West Central Africa(UTC+01:00) Windhoek(UTC+02:00) Athens, Bucharest(UTC+02:00) Beirut(UTC+02:00) Cairo(UTC+02:00) Damascus(UTC+02:00) E. Europe(UTC+02:00) Harare, Pretoria(UTC+02:00) Helsinki, Kyiv, Riga, Sofia, Tallinn, Vilnius(UTC+03:00) Istanbul(UTC+02:00) Jerusalem(UTC+02:00) Tripoli(UTC+03:00) Amman(UTC+03:00) Baghdad(UTC+02:00) Kaliningrad(UTC+03:00) Kuwait, Riyadh(UTC+03:00) Nairobi(UTC+03:00) Moscow, St. Petersburg, Volgograd, Minsk(UTC+04:00) Samara, Ulyanovsk, Saratov(UTC+03:30) Tehran(UTC+04:00) Abu Dhabi, Muscat(UTC+04:00) Baku(UTC+04:00) Port Louis(UTC+04:00) Tbilisi(UTC+04:00) Yerevan(UTC+04:30) Kabul(UTC+05:00) Ashgabat, Tashkent(UTC+05:00) Yekaterinburg(UTC+05:00) Islamabad, Karachi(UTC+05:30) Chennai, Kolkata, Mumbai, New Delhi(UTC+05:30) Sri Jayawardenepura(UTC+05:45) Kathmandu(UTC+06:00) Nur-Sultan (Astana)(UTC+06:00) Dhaka(UTC+06:30) Yangon (Rangoon)(UTC+07:00) Bangkok, Hanoi, Jakarta(UTC+07:00) Novosibirsk(UTC+08:00) Beijing, Chongqing, Hong Kong, Urumqi(UTC+08:00) Krasnoyarsk(UTC+08:00) Kuala Lumpur, Singapore(UTC+08:00) Perth(UTC+08:00) Taipei(UTC+08:00) Ulaanbaatar(UTC+08:00) Irkutsk(UTC+09:00) Osaka, Sapporo, Tokyo(UTC+09:00) Seoul(UTC+09:30) Adelaide(UTC+09:30) Darwin(UTC+10:00) Brisbane(UTC+10:00) Canberra, Melbourne, Sydney(UTC+10:00) Guam, Port Moresby(UTC+10:00) Hobart(UTC+09:00) Yakutsk(UTC+11:00) Solomon Is., New Caledonia(UTC+11:00) Vladivostok(UTC+12:00) Auckland, Wellington(UTC+12:00) Coordinated Universal Time+12(UTC+12:00) Fiji(UTC+12:00) Magadan(UTC+12:00) Petropavlovsk-Kamchatsky - Old(UTC+13:00) Nuku'alofa(UTC+13:00) Samoa`
Reminder	`reminder`	`integer`	A reminder time for joining the session.
Department ID	`departmentId`	`string`	Select a value from the drop down menu.
Notes	`notes`	`string`	Schedule session description.

Action Authentication#

Zoho Assist uses OAuth authentication. When you connect your Zoho Assist account, Pipedream will open a popup window where you can sign into Zoho Assist and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Zoho Assist API.

Pipedream requests the following authorization scopes when you connect your account:

ZohoAssist.sessionapi.ALLZohoAssist.userapi.READZohoAssist.reportapi.READ