CONNECT APP
Build with Plain
Customer support for modern tools. Fast, flexible and extendable.
Help Desk & Support
- API key
MCP
Give your agent Plain tools
Every Plain action is exposed as an MCP tool on Pipedream's remote server. Point a client at it with your end user's ID and Connect resolves that user's Plain account for each tool call — you store no tokens.
// accessToken: mint a short-lived token with the Connect SDK — see the MCP guide
const transport = new StreamableHTTPClientTransport(
new URL("https://remote.mcp.pipedream.net/v3"),
{
requestInit: {
headers: {
Authorization: `Bearer ${accessToken}`,
"x-pd-project-id": "{project_id}",
"x-pd-environment": "production",
"x-pd-external-user-id": "{external_user_id}", // any stable ID for this user in your system
"x-pd-app-slug": "plain",
},
},
},
)
const mcp = new Client({ name: "my-agent", version: "1.0.0" })
await mcp.connect(transport)
const { tools } = await mcp.listTools()
// e.g. run Add Customer to Group:
const result = await mcp.callTool({
name: "plain-add-customer-to-group",
arguments: {
customerId: "Customer ID",
groupKey: "Group Key",
},
})# access_token: mint a short-lived token with the Connect SDK — see the MCP guide
headers = {
"Authorization": f"Bearer {access_token}",
"x-pd-project-id": "{project_id}",
"x-pd-environment": "production",
"x-pd-external-user-id": "{external_user_id}", # any stable ID for this user in your system
"x-pd-app-slug": "plain",
}
async with streamablehttp_client("https://remote.mcp.pipedream.net/v3", headers=headers) as (read, write, _):
async with ClientSession(read, write) as session:
await session.initialize()
tools = await session.list_tools()
# e.g. run Add Customer to Group:
result = await session.call_tool("plain-add-customer-to-group", {
"customerId": "Customer ID",
"groupKey": "Group Key",
})API PROXY
Call the Plain API directly
For an endpoint with no pre-built tool, the Connect proxy forwards your request to the Plain API with the connected user's credentials attached. You store no tokens and write no refresh logic.
const resp = await pd.proxy.get({
externalUserId: "{external_user_id}", // any stable ID for this user in your system
accountId: "apn_xxxxxxx",
url: "https://core-api.uk.plain.com/graphql/v1",
})
// Any allowed Plain endpoint works here. Pipedream attaches the
// connected account's credentials to the outgoing request.# The path segment is the target URL, URL-safe base64 encoded:
# https://core-api.uk.plain.com/graphql/v1
curl "https://api.pipedream.com/v1/connect/{project_id}/proxy/aHR0cHM6Ly9jb3JlLWFwaS51ay5wbGFpbi5jb20vZ3JhcGhxbC92MQ?external_user_id={external_user_id}&account_id=apn_xxxxxxx" \
-H "Authorization: Bearer {access_token}" \
-H "x-pd-environment: production"SDK
Run Plain actions from your backend
Connect a user's Plain account once, then run Add Customer to Group on their behalf from your own code — TypeScript, Python, or plain HTTP.
import { PipedreamClient } from "@pipedream/sdk"
const pd = new PipedreamClient({
projectId: process.env.PIPEDREAM_PROJECT_ID!,
clientId: process.env.PIPEDREAM_CLIENT_ID!,
clientSecret: process.env.PIPEDREAM_CLIENT_SECRET!,
projectEnvironment: "production",
})
const result = await pd.actions.run({
id: "plain-add-customer-to-group",
externalUserId: "{external_user_id}", // any stable ID for this user in your system
configuredProps: {
plain: { authProvisionId: "apn_xxxxxxx" },
customerId: "Customer ID",
groupKey: "Group Key",
},
})from pipedream import Pipedream
pd = Pipedream(
client_id="{oauth_client_id}",
client_secret="{oauth_client_secret}",
project_id="{project_id}",
project_environment="production",
)
result = pd.actions.run(
id="plain-add-customer-to-group",
external_user_id="{external_user_id}", # any stable ID for this user in your system
configured_props={
"plain": {"authProvisionId": "apn_xxxxxxx"},
"customerId": "Customer ID",
"groupKey": "Group Key",
},
)curl -X POST https://api.pipedream.com/v1/connect/{project_id}/actions/run \
-H "Content-Type: application/json" \
-H "X-PD-Environment: production" \
-H "Authorization: Bearer {access_token}" \
-d '{
"external_user_id": "{external_user_id}",
"id": "plain-add-customer-to-group",
"configured_props": {
"plain": { "authProvisionId": "apn_xxxxxxx" },
"customerId": "Customer ID",
"groupKey": "Group Key"
}
}'TOOLS
Plain actions
On-demand operations your product or agent can configure and run on behalf of a connected user.
-
Add Customer to Group
actionAdds a customer to a customer group. See the documentationWritev0.0.2 -
Create Customer Event
actionCreates an event with a customer. See the documentationWritev0.0.2 -
Create Thread
actionCreates a new thread with a given customer. See the documentationWritev0.0.2 -
Upsert Customer
actionCreates or updates customer with customer details. See the documentationWritev0.0.2
-
Customer Created
triggerEmit new event when a customer is created.Instantv0.0.1 -
Customer Deleted
triggerEmit new event when a customer is deleted.Instantv0.0.1 -
Customer Updated
triggerEmit new event when a customer is updated.Instantv0.0.1 -
Email Received
triggerEmit new event when an email is received.Instantv0.0.1 -
Email Sent
triggerEmit new event when an email is sent.Instantv0.0.1 -
Note Created
triggerEmit new event when a note is created.Instantv0.0.1 -
Thread Assignment Transitioned
triggerEmit new event when a thread assignment is transitioned.Instantv0.0.1 -
Thread Created
triggerEmit new event when a thread is created.Instantv0.0.1 -
Thread Label Changed
triggerEmit new event when a thread label is changed.Instantv0.0.1 -
Thread Priority Changed
triggerEmit new event when a thread's priority is changed.Instantv0.0.1 -
Thread Status Changed
triggerEmit new event when a thread's status is transitioned.Instantv0.0.1
- App slug
- plain
- Authentication
- API key
- Categories
- Help Desk & Support
- Actions
- 4
- Triggers
- 11
- API proxy
- Available