Plain

Customer support for modern tools. Fast, flexible and extendable.

Integrate the Plain API with the Amazon SES API

Setup the Plain API trigger to run a workflow which integrates with the Amazon SES API. Pipedream's integration platform allows you to integrate Plain and Amazon SES remarkably fast. Free for developers.

Create Email Template with Amazon SES API on Customer Created from Plain API
Plain + Amazon SES
 
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Create Email Template with Amazon SES API on Customer Deleted from Plain API
Plain + Amazon SES
 
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Create Email Template with Amazon SES API on Customer Updated from Plain API
Plain + Amazon SES
 
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Create Email Template with Amazon SES API on Email Received from Plain API
Plain + Amazon SES
 
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Create Email Template with Amazon SES API on Email Sent from Plain API
Plain + Amazon SES
 
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Customer Created from the Plain API

Emit new event when a customer is created.

 
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Customer Deleted from the Plain API

Emit new event when a customer is deleted.

 
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Customer Updated from the Plain API

Emit new event when a customer is updated.

 
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Email Received from the Plain API

Emit new event when an email is received.

 
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Email Sent from the Plain API

Emit new event when an email is sent.

 
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Add Customer to Group with the Plain API

Adds a customer to a customer group. See the documentation

 
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Create Email Template with the Amazon SES API

Create a HTML or a plain text email template. See the docs

 
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Create Customer Event with the Plain API

Creates an event with a customer. See the documentation

 
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Get Email Template with the Amazon SES API

Get an email template. See the docs

 
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Create Thread with the Plain API

Creates a new thread with a given customer. See the documentation

 
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Overview of Plain

The Plain API provides functionality for automating customer support tasks, such as managing conversations, customers, and team inboxes. Within Pipedream, you can leverage these features to create custom workflows that respond to events from your app or external services, triggering actions in Plain. By integrating the Plain API with Pipedream, you can enhance customer support efficiency, streamline communication, and keep customer data synchronized across platforms.

Connect Plain

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import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    plain: {
      type: "app",
      app: "plain",
    }
  },
  async run({steps, $}) {
    const data = {
      "query": `query Workspace {
        workspace(workspaceId: "${this.plain.$auth.workspace_id}") {
            id
            publicName
        }
    }`,
    }
    return await axios($, {
      method: "post",
      url: `https://core-api.uk.plain.com/graphql/v1`,
      headers: {
        Authorization: `Bearer ${this.plain.$auth.api_key}`,
        "Content-Type": `application/json`,
      },
      data,
    })
  },
})

Overview of Amazon SES

Amazon Simple Email Service (SES) is a powerful cloud-based email sending service designed to help digital marketers and application developers send marketing, notification, and transactional emails. With the SES API, you can reliably send emails at scale, manage sender reputations, view email sending statistics, and maintain a high deliverability rate. Leveraging Pipedream's capabilities, you can integrate SES seamlessly into serverless workflows, automate email responses based on triggers from other apps, and analyze the effectiveness of your email campaigns by connecting to data analytics platforms.

Connect Amazon SES

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module.exports = defineComponent({
  props: {
    amazon_ses: {
      type: "app",
      app: "amazon_ses",
    }
  },
  async run({steps, $}) {
    const AWS = require("aws-sdk")
    const { accessKeyId, secretAccessKey } = this.amazon_ses.$auth
    
    const ses = new AWS.SES({
      accessKeyId, 
      secretAccessKey,
      region: 'us-east-1',
    })
    
    const sesParams = {
      Destination: {
        ToAddresses: ["<your email here>"],
      }, 
      Message: {
        Body: {
          Html: {
            Charset: "UTF-8", 
            Data: "<h1>This is a test</h1>",
          }, 
            Text: {
            Charset: "UTF-8", 
            Data: "This is a test",
          }
        }, 
        Subject: {
          Charset: "UTF-8", 
          Data: "Test email",
        }
      },
      Source: "<your from address here", 
    };
    
    this.resp = await ses.sendEmail(sesParams).promise()
  },
})