Integrate the Plain API with the ServiceNow API

Setup the Plain API trigger to run a workflow which integrates with the ServiceNow API. Pipedream's integration platform allows you to integrate Plain and ServiceNow remarkably fast. Free for developers.

Popular Ways to Connect Plain with ServiceNow#

Create Table Record with ServiceNow API on Customer Created from Plain API

Plain + ServiceNow

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Create Table Record with ServiceNow API on Customer Deleted from Plain API

Plain + ServiceNow

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Create Table Record with ServiceNow API on Customer Updated from Plain API

Plain + ServiceNow

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Create Table Record with ServiceNow API on Email Received from Plain API

Plain + ServiceNow

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Create Table Record with ServiceNow API on Email Sent from Plain API

Plain + ServiceNow

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Popular Plain and ServiceNow Triggers#

Customer Created from the Plain API

Emit new event when a customer is created.

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Customer Deleted from the Plain API

Emit new event when a customer is deleted.

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Customer Updated from the Plain API

Emit new event when a customer is updated.

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Email Received from the Plain API

Emit new event when an email is received.

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Email Sent from the Plain API

Emit new event when an email is sent.

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Popular Plain and ServiceNow Actions#

Add Customer to Group with the Plain API

Adds a customer to a customer group. See the documentation

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Create Table Record with the ServiceNow API

Inserts one record in the specified table.

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Create Customer Event with the Plain API

Creates an event with a customer. See the documentation

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Get Table Record By SysId with the ServiceNow API

Retrieves the record identified by the specified sys_id from the specified table.

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Create Thread with the Plain API

Creates a new thread with a given customer. See the documentation

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Overview of Plain#

The Plain API provides functionality for automating customer support tasks, such as managing conversations, customers, and team inboxes. Within Pipedream, you can leverage these features to create custom workflows that respond to events from your app or external services, triggering actions in Plain. By integrating the Plain API with Pipedream, you can enhance customer support efficiency, streamline communication, and keep customer data synchronized across platforms.

Connect Plain#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    plain: {
      type: "app",
      app: "plain",
    }
  },
  async run({steps, $}) {
    const data = {
      "query": `query Workspace {
        workspace(workspaceId: "${this.plain.$auth.workspace_id}") {
            id
            publicName
        }
    }`,
    }
    return await axios($, {
      method: "post",
      url: `https://core-api.uk.plain.com/graphql/v1`,
      headers: {
        Authorization: `Bearer ${this.plain.$auth.api_key}`,
        "Content-Type": `application/json`,
      },
      data,
    })
  },
})

Overview of ServiceNow#

The ServiceNow API enables developers to tap into the robust capabilities of ServiceNow's IT service management platform. With the API, you can create, read, update, and delete records, manage workflows, and integrate with other services. By leveraging these capabilities, you can automate routine tasks, sync data across multiple platforms, and enhance operational efficiencies.

Connect ServiceNow#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    servicenow: {
      type: "app",
      app: "servicenow",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.servicenow.$auth.instance_name}.service-now.com/api/now/table/incident`,
      headers: {
        Authorization: `Bearer ${this.servicenow.$auth.oauth_access_token}`,
      },
    })
  },
})