lookup profile with RocketReach API on New Ticket Created from Mojo Helpdesk API

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Trigger workflow on

New Ticket Created from the Mojo Helpdesk API

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lookup profile with the RocketReach API

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Getting Started#

This integration creates a workflow with a Mojo Helpdesk trigger and RocketReach action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the New Ticket Created trigger
1. Connect your Mojo Helpdesk account
2. Configure timer
Configure the lookup profile action
1. Connect your RocketReach account
2. Optional- Configure Current Employer
3. Optional- Configure ID
4. Optional- Configure Email
5. Optional- Configure Name
6. Optional- Configure LinkedIn URL
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

New Ticket Created on Mojo Helpdesk

Description:Emit new event when a new ticket is created. [See the docs here](https://github.com/mojohelpdesk/mojohelpdesk-api-doc#list-tickets)

Version:0.0.1

Key:mojo_helpdesk-new-ticket-created

View on GitHub

Mojo Helpdesk Overview#

Mojo Helpdesk API lets you seamlessly integrate your customer support system into your business workflow. With this API, you can automate ticket creation, update statuses, track ticket progress, manage user accounts, and extract ticket data for analysis. Take advantage of Pipedream's capabilities to connect Mojo Helpdesk with various services, triggering actions based on customer interactions, automating responses, and synchronizing data across platforms to streamline your customer support and enhance the user experience.

Trigger Code#

import common from "../common/common.mjs";

export default {
  ...common,
  key: "mojo_helpdesk-new-ticket-created",
  name: "New Ticket Created",
  description: "Emit new event when a new ticket is created. [See the docs here](https://github.com/mojohelpdesk/mojohelpdesk-api-doc#list-tickets)",
  version: "0.0.1",
  type: "source",
  dedupe: "unique",
  methods: {
    ...common.methods,
    async getResources(params) {
      return this.mojoHelpdesk.listTickets({
        params: {
          ...params,
          sort_by: this.getSortField(),
          sort_order: "desc",
        },
      });
    },
    getSortField() {
      return "created_on";
    },
    generateMeta({
      id, title, created_on: createdOn,
    }) {
      return {
        id,
        summary: title,
        ts: Date.parse(createdOn),
      };
    },
  },
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Mojo Helpdesk	`mojoHelpdesk`	`app`	This component uses the Mojo Helpdesk app.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
	`timer`	`$.interface.timer`

Trigger Authentication#

Mojo Helpdesk uses API keys for authentication. When you connect your Mojo Helpdesk account, Pipedream securely stores the keys so you can easily authenticate to Mojo Helpdesk APIs in both code and no-code steps.

The Mojo Helpdesk API requires an access key that is found in the Mojo Helpdesk user profile.

About Mojo Helpdesk#

Mojo Helpdesk is the leader in helpdesk software and ticketing system for schools and organizations of all sizes.

Action#

lookup profile on RocketReach

Description:Lookup the profile of a person. [See docs here](https://rocketreach.co/api?section=api_section_ws_lookupProfile)

Version:0.0.1

Key:rocketreach-lookup-profile

View on GitHub

RocketReach Overview#

The RocketReach API lets you tap into a vast database of professionals to find email addresses, phone numbers, and social media profiles. With it, you can enrich lead data, automate the process of lead generation, and integrate this enriched data into your CRM or marketing automation tools. Pipedream's platform allows you to create serverless workflows using the RocketReach API to trigger events, handle data, and connect with countless other apps to streamline your processes.

Action Code#

import rocketreachApp from "../../rocketreach.app.mjs";

export default {
  key: "rocketreach-lookup-profile",
  name: "lookup profile",
  description: "Lookup the profile of a person. [See docs here](https://rocketreach.co/api?section=api_section_ws_lookupProfile)",
  version: "0.0.1",
  type: "action",
  props: {
    rocketreachApp,
    currentEmployer: {
      label: "Current Employer",
      type: "string",
      description: "Current employer's name",
      optional: true,
    },
    id: {
      label: "ID",
      type: "string",
      description: "RocketReach specific ID of the person you are looking for",
      optional: true,
    },
    email: {
      label: "Email",
      type: "string",
      description: "Email address of the person you're looking for",
      optional: true,
    },
    name: {
      label: "Name",
      type: "string",
      propDefinition: [
        rocketreachApp,
        "name",
      ],
    },
    linkedinUrl: {
      label: "LinkedIn URL",
      type: "string",
      propDefinition: [
        rocketreachApp,
        "linkedinUrl",
      ],
    },
  },
  async run({ $ }) {
    if (this.name && !this.currentEmployer && !this.email && !this.id && !this.linkedinUrl) {
      throw new Error("This action requires more information. Please enter one or more of the following above: Current employer, Email, ID, LinkedIn URL.");
    }
    else if (!this.name && this.currentEmployer && !this.email && !this.id && !this.linkedinUrl) {
      throw new Error("This action requires more information. Please enter one or more of the following above: Name, Email, ID, LinkedIn URL.");
    }
    const params = {
      name: this.name,
      current_employer: this.currentEmployer,
      li_url: this.linkedinUrl,
      id: this.id,
      email: this.email,
    };
    const response = await this.rocketreachApp.lookupProfile(params, $);

    $.export("$summary", `Successfully found "${response.name}"`);
    return response;
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
RocketReach	`rocketreachApp`	`app`	This component uses the RocketReach app.
Current Employer	`currentEmployer`	`string`	Current employer's name
ID	`id`	`string`	RocketReach specific ID of the person you are looking for
Email	`email`	`string`	Email address of the person you're looking for
Name	`name`	`string`	Name of the person you are looking for
LinkedIn URL	`linkedinUrl`	`string`	LinkedIn URL