Send E-Mail Reply with Zoho Desk API on New Segment Tag Subscriber from Mailchimp API

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New Segment Tag Subscriber from the Mailchimp API

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Send E-Mail Reply with the Zoho Desk API

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Getting Started#

This integration creates a workflow with a Mailchimp trigger and Zoho Desk action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the New Segment Tag Subscriber trigger
1. Connect your Mailchimp account
2. Configure timer
3. Select a Audience List Id
4. Select a Segment/Tag Id
5. Configure Include subscribers from Mailchimp Transactional?
Configure the Send E-Mail Reply action
1. Connect your Zoho Desk account
2. Select a Organization ID
3. Select a Ticket ID
4. Select a Department ID
5. Select a From Email Address
6. Configure To
7. Optional- Select a Content Type
8. Optional- Configure Content
9. Optional- Select a Status
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

New Segment Tag Subscriber on Mailchimp

Description:Emit new event when a subscriber is added to a segment or tags within an audience list.

Version:0.0.2

Key:mailchimp-new-segment-tag-subscriber

View on GitHub

Mailchimp Overview#

The Mailchimp API taps into the heart of your email marketing efforts, allowing you to manage subscribers, campaigns, and reports. With the API, you can automate tasks like syncing subscriber lists, segmenting contacts based on behavior, and personalizing email content to match user profiles. It's a powerful tool for marketers looking to fine-tune their email strategy and maximize engagement.

Trigger Code#

import common from "../common/timer-based.mjs";
import constants from "../constants.mjs";

export default {
  ...common,
  key: "mailchimp-new-segment-tag-subscriber",
  name: "New Segment Tag Subscriber",
  description: "Emit new event when a subscriber is added to a segment or tags within an audience list.",
  version: "0.0.2",
  type: "source",
  dedupe: "unique",
  props: {
    ...common.props,
    listId: {
      propDefinition: [
        common.props.mailchimp,
        "listId",
      ],
      description: "The unique ID of the audience list related to the segment or tag you'd like to watch for new subscribers",
    },
    segmentId: {
      propDefinition: [
        common.props.mailchimp,
        "segmentId",
        (c) => ({
          listId: c.listId,
        }),
      ],
    },
    includeTransactional: {
      propDefinition: [
        common.props.mailchimp,
        "includeTransactional",
      ],
    },
  },
  hooks: {
    async deploy() {
      // Emits sample events on the first run during deploy.
      const config = {
        count: 10,
        offset: 0,
        includeTransactional: this.includeTransactional,
        includeUnsubscribed: false,
      };
      const subscribers =
        await this.mailchimp.getSegmentMembersList(
          this.listId,
          this.segmentId,
          config,
        );
      if (!subscribers?.length) {
        console.log("No data available, skipping iteration");
        return;
      }
      subscribers.forEach(this.processEvent);
    },
  },
  methods: {
    ...common.methods,
    generateMeta(eventPayload) {
      const ts = Date.parse(eventPayload.timestamp_opt);
      return {
        id: eventPayload.id,
        summary: `A new subscriber "${eventPayload.merge_fields.FNAME}" was added to a segment or tag. `,
        ts,
      };
    },
  },
  async run() {
    const pageSize = constants.PAGE_SIZE;
    let mailchimpSegmentMembersInfo;
    let mailchimpSegmentMembers;
    let offset = 0;
    const config = {
      count: pageSize,
      includeTransactional: this.includeTransactional,
      includeUnsubscribed: false,
    };
    do {
      config.offset = offset;
      mailchimpSegmentMembersInfo = await this.mailchimp.getSegmentMembersList(
        this.listId,
        this.segmentId,
        config,
      );
      mailchimpSegmentMembers = mailchimpSegmentMembersInfo.members;
      if (!mailchimpSegmentMembers?.length) {
        return;
      }
      mailchimpSegmentMembers.forEach(this.processEvent);
      offset = offset + mailchimpSegmentMembers.length;
    } while (mailchimpSegmentMembers.length === pageSize);
  },
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
Mailchimp	`mailchimp`	`app`	This component uses the Mailchimp app.
	`timer`	`$.interface.timer`
Audience List Id	`listId`	`string`	Select a value from the drop down menu.
Segment/Tag Id	`segmentId`	`string`	Select a value from the drop down menu.
Include subscribers from Mailchimp Transactional?	`includeTransactional`	`boolean`	If set to `true`, it will include subscribers from Mailchimp Marketing and Mailchimp Transactional, formerly Mandrill. When set to `false`, it will include subscribers from Mailchimp Marketing only.

Trigger Authentication#

Mailchimp uses OAuth authentication. When you connect your Mailchimp account, Pipedream will open a popup window where you can sign into Mailchimp and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Mailchimp API.

Pipedream requests the following authorization scopes when you connect your account:

About Mailchimp#

Mailchimp is a marketing automation and email marketing platform.

Action#

Send E-Mail Reply on Zoho Desk

Description:Sends an email reply. [See the docs here](https://desk.zoho.com/DeskAPIDocument#Threads#Threads_SendEmailReply)

Version:0.0.8

Key:zoho_desk-send-email-reply

View on GitHub

Zoho Desk Overview#

Zoho Desk API empowers you to streamline and automate customer service processes. With Pipedream, you can tap into Zoho Desk's capabilities to manage tickets, fetch customer info, and coordinate your support team's efforts. Imagine syncing support tickets to your internal systems, triggering alerts for high-priority issues, or even analyzing support trends over time. Pipedream's serverless platform lets you connect Zoho Desk to 3,000+ other apps with minimal hassle, transforming how you attend to customer needs.

Action Code#

import zohoDesk from "../../zoho_desk.app.mjs";

export default {
  key: "zoho_desk-send-email-reply",
  name: "Send E-Mail Reply",
  description: "Sends an email reply. [See the docs here](https://desk.zoho.com/DeskAPIDocument#Threads#Threads_SendEmailReply)",
  type: "action",
  version: "0.0.8",
  annotations: {
    destructiveHint: false,
    openWorldHint: true,
    readOnlyHint: false,
  },
  props: {
    zohoDesk,
    orgId: {
      propDefinition: [
        zohoDesk,
        "orgId",
      ],
    },
    ticketId: {
      propDefinition: [
        zohoDesk,
        "ticketId",
        ({ orgId }) => ({
          orgId,
        }),
      ],
    },
    departmentId: {
      propDefinition: [
        zohoDesk,
        "departmentId",
        ({ orgId }) => ({
          orgId,
        }),
      ],
    },
    fromEmailAddress: {
      label: "From Email Address",
      description: "Mandatory parameter for creating an email thread.",
      propDefinition: [
        zohoDesk,
        "supportEmailAddress",
        ({
          orgId,
          departmentId,
        }) => ({
          orgId,
          departmentId,
        }),
      ],
    },
    to: {
      type: "string",
      label: "To",
      description: "To email ID in the thread",
    },
    contentType: {
      type: "string",
      label: "Content Type",
      description: "Formatting type of the content. Values supported are `html` and `plainText` (default).",
      optional: true,
      options: [
        "html",
        "plainText",
      ],
    },
    content: {
      type: "string",
      label: "Content",
      description: "Content of the thread",
      optional: true,
    },
    status: {
      propDefinition: [
        zohoDesk,
        "ticketStatus",
      ],
      description: "Type of ticket resolution status to set after sending the email reply",
      optional: true,
    },
  },
  async run({ $ }) {
    const {
      orgId,
      ticketId,
      fromEmailAddress,
      to,
      content,
      contentType,
      status,
    } = this;

    const data = {
      fromEmailAddress,
      to,
      channel: "EMAIL",
      isForward: "true",
    };

    // Add optional fields
    if (content) data.content = content;
    if (contentType) data.contentType = contentType;
    if (status) data.ticketStatus = status;

    const response = await this.zohoDesk.sendReply({
      ticketId,
      headers: {
        orgId,
      },
      data,
    });

    $.export("$summary", `Successfully sent email reply with ID ${response.id}`);

    return response;
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
Zoho Desk	`zohoDesk`	`app`	This component uses the Zoho Desk app.
Organization ID	`orgId`	`string`	Select a value from the drop down menu.
Ticket ID	`ticketId`	`string`	Select a value from the drop down menu.
Department ID	`departmentId`	`string`	Select a value from the drop down menu.
From Email Address	`fromEmailAddress`	`string`	Select a value from the drop down menu.
To	`to`	`string`	To email ID in the thread
Content Type	`contentType`	`string`	Select a value from the drop down menu:`htmlplainText`
Content	`content`	`string`	Content of the thread
Status	`status`	`string`	Select a value from the drop down menu.

Action Authentication#

Zoho Desk uses OAuth authentication. When you connect your Zoho Desk account, Pipedream will open a popup window where you can sign into Zoho Desk and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Zoho Desk API.

Pipedream requests the following authorization scopes when you connect your account:

Desk.articles.CREATEDesk.articles.READDesk.articles.UPDATEDesk.basic.CREATEDesk.basic.READDesk.contacts.CREATEDesk.contacts.READDesk.contacts.UPDATEDesk.contacts.WRITEDesk.events.CREATEDesk.events.READDesk.events.UPDATEDesk.events.WRITEDesk.search.READDesk.settings.CREATEDesk.settings.READDesk.settings.UPDATEDesk.settings.WRITEDesk.tasks.CREATEDesk.tasks.READDesk.tasks.UPDATEDesk.tasks.WRITEDesk.tickets.CREATEDesk.tickets.READDesk.tickets.UPDATEDesk.tickets.WRITE

Send E-Mail Reply with Zoho Desk API on New Segment Tag Subscriber from Mailchimp API

Pipedream makes it easy to connect APIs for Zoho Desk, Mailchimp and 3,000+ other apps remarkably fast.

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

Developers ♥ Pipedream

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