Integrate the Kustomer API with the Zendesk API

Setup the Kustomer API trigger to run a workflow which integrates with the Zendesk API. Pipedream's integration platform allows you to integrate Kustomer and Zendesk remarkably fast. Free for developers.

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Popular Ways to Connect Kustomer with Zendesk#

Create Conversation with Kustomer API on New Ticket (Instant) from Zendesk API

Zendesk + Kustomer

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Create Conversation with Kustomer API on New Ticket Added to View (Instant) from Zendesk API

Zendesk + Kustomer

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Create Conversation with Kustomer API on Ticket Closed (Instant) from Zendesk API

Zendesk + Kustomer

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Create Conversation with Kustomer API on Ticket Pending (Instant) from Zendesk API

Zendesk + Kustomer

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Create Conversation with Kustomer API on Ticket Solved (Instant) from Zendesk API

Zendesk + Kustomer

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Popular Kustomer and Zendesk Triggers#

New Conversation Created (Instant) from the Kustomer API

Emit new event when a conversation is created in Kustomer.

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New Ticket (Instant) from the Zendesk API

Emit new event when a ticket is created

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New Customer Created (Instant) from the Kustomer API

Emit new event when a new customer is added to Kustomer.

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New Ticket Added to View (Instant) from the Zendesk API

Emit new event when a ticket is added to the specified view

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New Message Created in Conversation (Instant) from the Kustomer API

Emit new event when a new message is created in a conversation.

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Popular Kustomer and Zendesk Actions#

Create Conversation with the Kustomer API

Creates a new conversation in Kustomer. See the documentation

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Create Ticket with the Zendesk API

Creates a ticket. See the documentation

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Create Customer with the Kustomer API

Creates a new customer in Kustomer. See the documentation

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Delete Ticket with the Zendesk API

Deletes a ticket. See the documentation

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Update Conversation with the Kustomer API

Updates an existing conversation in Kustomer. See the documentation

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Connect Kustomer#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    kustomer: {
      type: "app",
      app: "kustomer",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.kustomer.$auth.subdomain}.api.kustomerapp.com/v1/customers`,
      headers: {
        Authorization: `Bearer ${this.kustomer.$auth.api_key}`,
        "accept": `application/json`,
      },
    })
  },
})

Overview of Zendesk#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Connect Zendesk#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    zendesk: {
      type: "app",
      app: "zendesk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
      headers: {
        Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
      },
    })
  },
})

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