Kustomer ACTION
Create Conversation
Creates a new conversation in Kustomer. See the documentation
- Action
- Writes data
- API key
- SDK
- MCP
IMPLEMENTATION
Call this tool
Connect a user's Kustomer account once, then configure and run Create Conversation from your backend or agent.
import { PipedreamClient } from "@pipedream/sdk"
const pd = new PipedreamClient({
projectId: process.env.PIPEDREAM_PROJECT_ID!,
clientId: process.env.PIPEDREAM_CLIENT_ID!,
clientSecret: process.env.PIPEDREAM_CLIENT_SECRET!,
projectEnvironment: "production",
})
const result = await pd.actions.run({
id: "kustomer-create-conversation",
externalUserId: "{external_user_id}", // any stable ID for this user in your system
configuredProps: {
kustomer: { authProvisionId: "apn_xxxxxxx" },
customer: "Customer ID",
externalId: "External ID",
},
})
console.log(result)curl -X POST https://api.pipedream.com/v1/connect/{project_id}/actions/run \
-H "Content-Type: application/json" \
-H "X-PD-Environment: production" \
-H "Authorization: Bearer {access_token}" \
-d '{
"external_user_id": "{external_user_id}",
"id": "kustomer-create-conversation",
"configured_props": {
"kustomer": { "authProvisionId": "apn_xxxxxxx" },
"customer": "Customer ID",
"externalId": "External ID"
}
}'// accessToken: mint a short-lived token with the Connect SDK — see the MCP guide
const transport = new StreamableHTTPClientTransport(
new URL("https://remote.mcp.pipedream.net/v3"),
{
requestInit: {
headers: {
Authorization: `Bearer ${accessToken}`,
"x-pd-project-id": "{project_id}",
"x-pd-environment": "production",
"x-pd-external-user-id": "{external_user_id}", // any stable ID for this user in your system
"x-pd-app-slug": "kustomer",
},
},
},
)
const mcp = new Client({ name: "my-agent", version: "1.0.0" })
await mcp.connect(transport)
const { tools } = await mcp.listTools()
// listTools() hands your model this tool's input schema, so it can
// fill the arguments itself:
const result = await mcp.callTool({
name: "kustomer-create-conversation",
arguments: {
customer: "Customer ID",
externalId: "External ID",
},
})SCHEMA
Inputs
Pipedream supplies the connected account. Your application provides the operation-specific values below. Dynamic inputs are resolved against that user's account.
| Property | Type | Description |
|---|---|---|
customer Customer ID | string | Unique identifier for the customer Required Dynamic |
externalId External ID | string | External identifier Optional |
name Name | string | Name of the conversation Optional |
status Status | string | Status of the conversation Optional |
priority Priority | integer | Priority level (1-5) Optional |
direction Direction | string | Direction of the conversation Optional |
tags Tags | string[] | Tags associated with the conversation Optional Dynamic |
assignedUsers Assigned Users | string[] | Users assigned to the conversation Optional Dynamic |
assignedTeams Assigned Teams | string[] | Teams assigned to the resource Optional Dynamic |
defaultLang Default Language | string | Default language for the conversation Optional |
queueId Queue Id | string | Queue ID assigned to the conversation Required Dynamic |
REFERENCE
Tool details
Behavior hints are published with the component in the Pipedream registry and surface as MCP tool annotations, so an agent can reason about a tool before it calls it.
- Registry key
- kustomer-create-conversation
- Version
- 0.0.3
- App
- Kustomer
- Authentication
- API key
- Read-only
- No
- Destructive
- No
- Open world
- Yes
- Source
- View on GitHub ↗