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CONNECT APP

Build with Kustomer

The AI-Powered Customer Service CRM Platform

CRM

  • API key

MCP

Give your agent Kustomer tools

Every Kustomer action is exposed as an MCP tool on Pipedream's remote server. Point a client at it with your end user's ID and Connect resolves that user's Kustomer account for each tool call — you store no tokens.

// accessToken: mint a short-lived token with the Connect SDK — see the MCP guide
const transport = new StreamableHTTPClientTransport(
  new URL("https://remote.mcp.pipedream.net/v3"),
  {
    requestInit: {
      headers: {
        Authorization: `Bearer ${accessToken}`,
        "x-pd-project-id": "{project_id}",
        "x-pd-environment": "production",
        "x-pd-external-user-id": "{external_user_id}", // any stable ID for this user in your system
        "x-pd-app-slug": "kustomer",
      },
    },
  },
)

const mcp = new Client({ name: "my-agent", version: "1.0.0" })
await mcp.connect(transport)

const { tools } = await mcp.listTools()

// e.g. run Create Conversation:
const result = await mcp.callTool({
  name: "kustomer-create-conversation",
  arguments: {
    customer: "Customer ID",
    externalId: "External ID",
  },
})

API PROXY

Call the Kustomer API directly

For an endpoint with no pre-built tool, the Connect proxy forwards your request to the Kustomer API with the connected user's credentials attached. You store no tokens and write no refresh logic.

const resp = await pd.proxy.get({
  externalUserId: "{external_user_id}", // any stable ID for this user in your system
  accountId: "apn_xxxxxxx",
  url: "https://api.example.com/v1/me",
})

// Any allowed Kustomer endpoint works here. Pipedream attaches the
// connected account's credentials to the outgoing request.

SDK

Run Kustomer actions from your backend

Connect a user's Kustomer account once, then run Create Conversation on their behalf from your own code — TypeScript, Python, or plain HTTP.

import { PipedreamClient } from "@pipedream/sdk"

const pd = new PipedreamClient({
  projectId: process.env.PIPEDREAM_PROJECT_ID!,
  clientId: process.env.PIPEDREAM_CLIENT_ID!,
  clientSecret: process.env.PIPEDREAM_CLIENT_SECRET!,
  projectEnvironment: "production",
})

const result = await pd.actions.run({
  id: "kustomer-create-conversation",
  externalUserId: "{external_user_id}", // any stable ID for this user in your system
  configuredProps: {
    kustomer: { authProvisionId: "apn_xxxxxxx" },
    customer: "Customer ID",
    externalId: "External ID",
  },
})

TOOLS

Kustomer actions

On-demand operations your product or agent can configure and run on behalf of a connected user.

REFERENCE

App details

Reference metadata for the Kustomer connector in the Pipedream registry.

App slug
kustomer
Authentication
API key
Categories
CRM
Actions
15
Triggers
5
API proxy
Available