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Kustomer ACTION

Update Conversation

Updates an existing conversation in Kustomer. See the documentation.
  • Action
  • Writes data
  • Destructive
  • API key
  • SDK
  • MCP

IMPLEMENTATION

Call this tool

Connect a user's Kustomer account once, then configure and run Update Conversation from your backend or agent.

import { PipedreamClient } from "@pipedream/sdk"

const pd = new PipedreamClient({
  projectId: process.env.PIPEDREAM_PROJECT_ID!,
  clientId: process.env.PIPEDREAM_CLIENT_ID!,
  clientSecret: process.env.PIPEDREAM_CLIENT_SECRET!,
  projectEnvironment: "production",
})

const result = await pd.actions.run({
  id: "kustomer-update-conversation",
  externalUserId: "{external_user_id}", // any stable ID for this user in your system
  configuredProps: {
    kustomer: { authProvisionId: "apn_xxxxxxx" },
    conversationId: "Conversation ID",
    externalId: "External ID",
  },
})

console.log(result)

SCHEMA

Inputs

Pipedream supplies the connected account. Your application provides the operation-specific values below. Dynamic inputs are resolved against that user's account.

Update Conversation inputs
Property Type Description
conversationId Conversation ID string
Unique identifier for the conversation
Required Dynamic
externalId External ID string
External identifier
Optional
name Name string
Name of the conversation
Optional
status Status string
Status of the conversation
Optional
priority Priority integer
Priority level (1-5)
Optional
direction Direction string
Direction of the conversation
Optional
tags Tags string[]
Tags associated with the conversation
Optional Dynamic
assignedUsers Assigned Users string[]
Users assigned to the conversation
Optional Dynamic
assignedTeams Assigned Teams string[]
Teams assigned to the resource
Optional Dynamic
defaultLang Default Language string
Default language for the conversation
Optional
queueId Queue Id string
Queue ID assigned to the conversation
Optional Dynamic

REFERENCE

Tool details

Behavior hints are published with the component in the Pipedream registry and surface as MCP tool annotations, so an agent can reason about a tool before it calls it.

Registry key
kustomer-update-conversation
Version
0.0.3
App
Kustomer
Authentication
API key
Read-only
No
Destructive
Yes
Open world
Yes