Integrate the Jira Service Desk API with the Zendesk API

Setup the Jira Service Desk API trigger to run a workflow which integrates with the Zendesk API. Pipedream's integration platform allows you to integrate Jira Service Desk and Zendesk remarkably fast. Free for developers.

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Popular Ways to Connect Jira Service Desk with Zendesk#

Create Comment on Request with Jira Service Desk API on New Ticket (Instant) from Zendesk API

Zendesk + Jira Service Desk

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Create Comment on Request with Jira Service Desk API on New Ticket Added to View (Instant) from Zendesk API

Zendesk + Jira Service Desk

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Create Comment on Request with Jira Service Desk API on Ticket Closed (Instant) from Zendesk API

Zendesk + Jira Service Desk

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Create Comment on Request with Jira Service Desk API on Ticket Pending (Instant) from Zendesk API

Zendesk + Jira Service Desk

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Create Comment on Request with Jira Service Desk API on Ticket Solved (Instant) from Zendesk API

Zendesk + Jira Service Desk

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Popular Jira Service Desk and Zendesk Triggers#

New Request Created from the Jira Service Desk API

Emit new event when a customer request is created. See the documentation

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New Ticket (Instant) from the Zendesk API

Emit new event when a ticket is created

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Request Status Updated from the Jira Service Desk API

Emit new event when a customer request is updated. See the documentation

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New Ticket Added to View (Instant) from the Zendesk API

Emit new event when a ticket is added to the specified view

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Ticket Closed (Instant) from the Zendesk API

Emit new event when a ticket has changed to closed status

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Popular Jira Service Desk and Zendesk Actions#

Create Comment on Request with the Jira Service Desk API

Create a comment on a customer request. See the documentation

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Create Ticket with the Zendesk API

Creates a ticket. See the documentation.

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Create Request with the Jira Service Desk API

Creates a new customer request. See the documentation

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Delete Ticket with the Zendesk API

Deletes a ticket. See the documentation.

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Update Ticket with the Zendesk API

Updates a ticket. See the documentation.

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Overview of Jira Service Desk#

The Jira Service Desk API allows you to interact programmatically with your support ticket system, enabling the creation, updating, and management of tickets, customers, and service desk configurations. With Pipedream's integration, you can automate workflows by connecting Jira Service Desk to hundreds of other apps, listen to webhooks for real-time triggers, and execute custom logic.

Connect Jira Service Desk#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    jira_service_desk: {
      type: "app",
      app: "jira_service_desk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://api.atlassian.com/me`,
      headers: {
        Authorization: `Bearer ${this.jira_service_desk.$auth.oauth_access_token}`,
      },
    })
  },
})

Overview of Zendesk#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Connect Zendesk#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    zendesk: {
      type: "app",
      app: "zendesk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
      headers: {
        Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
      },
    })
  },
})

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