Integrate the Jira Service Desk API with the Twilio SendGrid API

Setup the Jira Service Desk API trigger to run a workflow which integrates with the Twilio SendGrid API. Pipedream's integration platform allows you to integrate Jira Service Desk and Twilio SendGrid remarkably fast. Free for developers.

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Popular Ways to Connect Jira Service Desk with Twilio SendGrid#

Add Email to Global Suppression with Twilio SendGrid API on New Request Created from Jira Service Desk API

Jira Service Desk + Twilio SendGrid

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Add Email to Global Suppression with Twilio SendGrid API on Request Status Updated from Jira Service Desk API

Jira Service Desk + Twilio SendGrid

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Add or Update Contact with Twilio SendGrid API on New Request Created from Jira Service Desk API

Jira Service Desk + Twilio SendGrid

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Add or Update Contact with Twilio SendGrid API on Request Status Updated from Jira Service Desk API

Jira Service Desk + Twilio SendGrid

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Create Comment on Request with Jira Service Desk API on New Contact from Twilio SendGrid API

Twilio SendGrid + Jira Service Desk

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Popular Jira Service Desk and Twilio SendGrid Triggers#

New Request Created from the Jira Service Desk API

Emit new event when a customer request is created. See the documentation

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Request Status Updated from the Jira Service Desk API

Emit new event when a customer request is updated. See the documentation

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New Contact from the Twilio SendGrid API

Emit new event when a new contact is created

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New Events (Instant) from the Twilio SendGrid API

Emit new event when any of the specified SendGrid events is received

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Popular Jira Service Desk and Twilio SendGrid Actions#

Create Comment on Request with the Jira Service Desk API

Create a comment on a customer request. See the documentation

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Add Email to Global Suppression with the Twilio SendGrid API

Allows you to add one or more email addresses to the global suppressions group. See the docs here

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Create Request with the Jira Service Desk API

Creates a new customer request. See the documentation

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Add or Update Contact with the Twilio SendGrid API

Adds or updates a contact. See the docs here

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Create Contact List with the Twilio SendGrid API

Allows you to create a new contact list. See the docs here

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Overview of Jira Service Desk#

The Jira Service Desk API allows you to interact programmatically with your support ticket system, enabling the creation, updating, and management of tickets, customers, and service desk configurations. With Pipedream's integration, you can automate workflows by connecting Jira Service Desk to hundreds of other apps, listen to webhooks for real-time triggers, and execute custom logic.

Connect Jira Service Desk#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    jira_service_desk: {
      type: "app",
      app: "jira_service_desk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://api.atlassian.com/me`,
      headers: {
        Authorization: `Bearer ${this.jira_service_desk.$auth.oauth_access_token}`,
      },
    })
  },
})

Overview of Twilio SendGrid#

The Twilio SendGrid API opens up a world of possibilities for email automation, enabling you to send emails efficiently and track their performance. With this API, you can programmatically create and send personalized email campaigns, manage contacts, and parse inbound emails for data extraction. When you harness the power of Pipedream, you can connect SendGrid to hundreds of other apps to automate workflows, such as triggering email notifications based on specific actions, syncing email stats with your analytics, or handling incoming emails to create tasks or tickets.

Connect Twilio SendGrid#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    sendgrid: {
      type: "app",
      app: "sendgrid",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://api.sendgrid.com/v3/user/account`,
      headers: {
        Authorization: `Bearer ${this.sendgrid.$auth.api_key}`,
      },
    })
  },
})

Community Posts#

How Our Family Uses SMS and Smart Picture Frames to Connect During Remote Holidays

Two days before Thanksgiving, I decided to put together a simple way for our family to share pictures, because we couldn’t be together in person. The idea: smart photo frames that everyone could text pictures to. Here’s how I got it working. tldr; A Pipedream workflow parses SMS messages sent to a Twilio phone number, extracting the pictures and then using SendGrid to email them to the dedicated email addresses used by our Pix-Star photo frames.

Start for free — no credit card required

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